“They do online orders, but when I arrived nothing was set aside. So I joined the same queue etc as if I hadn't ordered. The advantage is to get stuff organised and thought about. It takes the pressure off the desk staff. The lads in the stores then need more support if more deliveries appear this way.”
“ordered two counter tops was given a date to be delivered unfortunately they didn't arrive on date given contacted brooks and it was sorted straight away customer service is first class highly recommend the store”
“Excellent service. The Delivery guy rang to say he was on the way. Rang again when he was nearly outside. Then he was so helpful in unloading the products, lovely young man.”
“I am very fond of brooks and the customer service is great, and these problems may be un reasonable to resolve but I bought a 5.5 lenth of iroko, i found it wasnt too bad compared to a lot of the planks though still took an awful lot of work to get it in anywhere near workable condition. I bought some treated timber and that took days to dry out. and i even made a reception desk out of some of the planed white wood recently and due to the change in temperature the planks did start to separate and even began cuppin in areas. I know the irish weather is by far the main culperate in these situations really to be honest and Im sure I will always shop in brooks.
Maybe try and keep some of the outdoor timber a little bit dryer, and possibly a new stacking system for the expensive hard wood aswel, I would imagen that would pay for its self in no time seeing how some of those planks ended up very curved.
all in all thank you, I don't know where I would be with out you guy's.”
“Staff were knowledgeable and friendly. The products I bought were high quality & delivery was prompt. The one small mistake that happened was easily fixed by phone, so great to speak to a helpful person who actually called me when they said they would.
I'll be shopping at Brooks for my next backyard project.”
