BritishBins Ltd Reviews

Name: BritishBins Ltd
Address: 4 Sydenham Avenue, LONDON
Rating: 4.72

4.7 Rating 861 Reviews

93 %

of reviewers recommend BritishBins Ltd

Company Reviews

Metrics

Info

4.7

Based on 861 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	97%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Email, Telephone
Queries Resolved In	Under An Hour

Visit Website

Phone:

0208 776 8957

Email:

anju.rao@britishbins.co.uk

Location:

4 Sydenham Avenue
LONDON
SE26 6UH

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BritishBins Ltd 5 star review on 1st March 2022

Jennifer Lyn Gostridge 7582

BritishBins Ltd 5 star review on 4th July 2018

David Ellis 3364

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“We purchased this before Christmas but are still waiting to receive it.”

Helpful Report

Posted 3 years ago

Hi Wayne, yes, sorry about the long lead time. Those 400L grit bins are made to order, and so take 4 to 5 weeks. This means that (also factoring in the Christmas holidays) your order is due to be despatched at the beginning of February. Hope that's okay!

Posted 3 years ago

“Poor instruction leaflet. I think having the width of the door the same as the width of the opening is stupid. This causing additional work to enable easy door opening.”

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Posted 4 years ago

Hi Clive, sorry about that, and thanks for letting us know! We'll look into how we can make improvements. All the best, BritishBins

Posted 4 years ago

“A bit disappointed as one vertical seam hadn’t been joined properly it would have let rain in to the bird food I use it for. I couldn’t dress it so sealed it with mastic. Otherwise ok.”

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Posted 4 years ago

Hi David, very sorry about that! We'll see if we can trace how that happened and make sure it doesn't happen again. All the best, BritishBins

Posted 4 years ago

“Bin is fine, lid was bent out of shape on arrival and doesn't fully close. We're having a bin emergency and rodent problem so no time to organise a return, and we dont have anywhere to store a spare bin while waiting for courier collection. Bit of a pain. Bin works fine though.”

Helpful Report

Posted 4 years ago

Sorry about this! One of our staff will get back to ASAP about how we can help. (Which might depend on which of the two bins you ordered is the one with the problem.)

Posted 4 years ago

“The lids are a bit bent so they don’t close flush and the lip around the top is very short so it doesn’t compensate for this gap that can leave enough space for animals to get inside. Easy to assemble and look nice though.”

Helpful Report

Posted 5 years ago

Hi Mohammad - sorry to hear. That sounds like a significant structural deformation! We'll just review your order and see if there were any problems in transit. Sincere apologies, BritishBins

Posted 5 years ago

“Sent out the wrong bin key to what was advertised on website. Full refund was issued and told to keep the wrong key.”

Helpful Report

Posted 5 years ago

Sorry about that, Derrick. If there's anything else you need, do please let us know!

Posted 5 years ago

“I wanted the bin to store chircken food. It's a bit lightweight and the lid doesn't fit tightly, but it will do. Initially, Tuffnalls delivered just the lid to an address over a mile away. I phoned the supplier who immediately sent out the rest of a bin, with specific instructions to Tuffnalls to deliver it to my address. They left it at the same wrong address. It's 4 stars for BritishBins and none for Tuffnalls. I have emailed a complaint to them, but received no reply.”

Helpful Report

Posted 5 years ago

We're sorry this has proved to be a headache! Do please let us know if there's anything else we can help with on this. All the best, BritishBins

Posted 5 years ago

“Nice design and prompt delivery, I was expecting the bin to be more sturdy. Especially the cover it’s soft I can see it won’t last too long.”

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Posted 5 years ago

“Still waiting for bin to be made and delivered. Around six weeks was mentioned. Obviously it is paid for so am hoping I will be getting it.,,,,”

Helpful Report

Posted 5 years ago

“Good service, galvanised garden bin looks good and is good size for garden waste but lid isn’t as snug fitting as i hoped so smells do escape!”

Helpful Report

Posted 5 years ago

“On the plus side: Prompt delivery time. On the negative side: It seems silly to complain about the aesthetic appearance of bins, but I did find that the bins we received were scuffed with black marks/ scratches and even had an occasional "dribble" of plastic on their surface. The bins were intended for use inside an office and I wanted them to look smart. I don't think anyone else here really noticed, but as the person who placed the order I was a little disappointed.”

Helpful Report

Posted 5 years ago

“Size as expected but a little flimsy”

Helpful Report

Posted 5 years ago

“Excellent customer service, unfortunately the photos and the descriptions don’t give enough information to allow a proper selection of product.”

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Posted 5 years ago

“Bin stickers were ok, just a bit small.”

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Posted 5 years ago

“First bin i recieved was damaged, but after sending a photo this was quickly replaced. Service was good. I felt the postage and packaging very expensive.”

Helpful Report

Posted 6 years ago

Hi Many thanks for your 3 star review. We do make our delivery costs clear upfront to avoid any confusion. We generally pass the delivery costs on without making profit and we use a range of couriers and logistic companies to keep costs to a minimum. Because we sell large items, they can be expensive to deliver !. If a book on Amazon costs around £3.99 to deliver and it doesn't take up much space you can imagine how much more a your standard council 240 litre wheelie bin costs - and most of the space it takes up is it is just air! We are always looking at ways to keep costs down for our customers and constantly reviewing prices and charges so we remain competitive, thanks again for your feedback BritishBIns

Posted 6 years ago

“The specification has changed since my last order a few years ago. However I now understand the logic of this change in the cost saving for a part that is not required by all customers. Perhaps (it may exist) a prompt like - customer who have bought this also purchased the tow bar?”

Helpful Report

Posted 6 years ago

Hi Neville Thanks for updating your review and understanding the logic of us no longer supplying the link - but lowering the price as a result. We did this after listening to our customers who felt that the links weren't necessary and resented being charged for it. We will definitely look into making this clearer on our website Thanks again BrithishBins

Posted 6 years ago

“Afraid we could not get the lid mechanism to work correctly so decided to use without lid. This is the second bin we have purchased and same problem?”

Helpful Report

Posted 6 years ago

Hi Steve, Sorry to hear about the issues you're having. This is one of Hailos best sellers for well over 20 years so were surprised to hear this. Please get in touch , send us some pictures as well and we'll see if we can spot why the lid mechanism isn't working correctly and help you resolve this issue BritishBins

Posted 6 years ago

“Ordered a gravity lock for a two wheel bin, but instructions included were for a four wheel bin...Also the screws supplied were not suitable to securely fix the locking mechanism, so had to get some longer ones from Homebase”

Helpful Report

Posted 6 years ago

Hi Many thanks for taking the time to leave a review. Please get in touch so we can look into your order. Honest mistakes happen from time to time and if we don't hear from our customers then there's no way we can make right the wrong and improve our service to prevent the same thing happening again. Sounds like you may have put the screws in the wrong way round??? We can also email you the correct instructions. BritishBins

Posted 6 years ago

“The product is fine but the item was just dumped to an address that was not ours. Luckily the other business rang me to come and collect the item.”

Helpful Report

Posted 6 years ago

Hi Sorry to hear that there was an issue with your delivery. Please contact us so we can investigate the matter so we can improve our service. British Bins

Posted 6 years ago

“Bins turned up with dents and jammed together. Fit of lid varies due to bins being out of shape. Handles have rusted out in 10 days. You need to find a better delivery method”

Helpful Report

Posted 7 years ago

HI Christopher, Many thanks for your review, Please contact us so we can look into the matter for you and make improvements to our service where possible Kind Regards BritishBins

Posted 6 years ago

BritishBins Ltd is rated 4.7 based on 861 reviews