Breakdown Assist Reviews

4.63 Rating 1,060 Reviews
97 %
of reviewers recommend Breakdown Assist
Merchant Metrics
Shipping & Delivery
Delivery Methods
Postal Service, Own Driver
Customer Service
Communication Channels
Email, Telephone
Queries Resolved In
Under An Hour
Customer Service
4.35 out of 5
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About Breakdown Assist:

Breakdown Assist is a trading style of QDOS Insurance Services Limited who are authorised and regulated by the Financial Conduct Authority. We have been trading since 2007 as an Insurance Intermediary, and started selling insurance directly to the public over the internet in February 2011.

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0800 112 4505


Anonymous  // 01/01/2019
OK - so this may seem an unfair rating as Breakdown Assist themselves were very efficient. The booking, paying etc for the cover was simple and straightforward. But they use AXA, and when our car brokedown on holiday they were useless to the point that despite our car breaking down on the first day of the holiday (luckily when we'd arrived at our destination) we were still waiting on the day before leaving for information on how we were getting home. No information, no urgency, no communication. As a result it ruined our holiday the constant phoning, chasing for updates/information. We were told our car was at a garage but weren't forthcoming with the info. When pressed they said the name of the garage was the name of the campsite we were staying at! Not worrying at all. By the time AXA looked at flights home for us all the flights were fully booked, we had to arrange our own accommodation and our kids had to miss school. Absolute shambles and Breakdown Assist would do well to review who they work with.
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The first time I needed the service, I was called back after around 15 mins to be told it would be around 4 hours before anyone could get to me. This was in Sussex at 7pm.... Not 3am the Outer Hebrides. I definitely cannot recommend this company.
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A warning light came on in our car . We called up and were told to talk to international team , we were put though and the line went dead . We tried another 3 times during our holiday and no one picked up . No use at all .
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Left me and my partner with 3 small children in the middle of no where in a foreign country over night. We rang and rang them backtill our phones Died after they said they would be 1 hour 5 hours later in the middle of the morning after bump starting our car from hazards been on we had to limp our car another 5 hours down the road! They then collected from our holiday destination and took our car to a main dealer on hr away so our bill was high so was our taxi drive to collect - they completely ruined our holiday! With no apology or care !
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Breakdown Assist is rated 4.63 based on 1,060 reviews