Hi, thank you for taking the time to leave your review. I’m sorry to see that your parcel has not yet arrived within the expected timescale.
Once an order leaves our warehouse, it is in the hands of our courier partners. We closely monitor their performance and are currently achieving a 98% success rate for next-day deliveries.
I’m very sorry that, on this occasion, the expected service level wasn’t met.
I’m pleased that we were able to resolve this quickly by resending your order on an alternate courier. We truly appreciate your patience and understanding, and we hope to provide you with a smoother experience next time.
If you have any further queries please contact our customer service team directly.
Best wishes, Jenna
“Unfortunately, l did not get next day delivery. Appreciate that i ordered at weekend. However, it was not delivered until late Wednesday. courier problems!”
Hi, thank you for taking the time to leave your review. I’m very sorry to see that your parcel did not arrive as expected.
I can see your order left our warehouse on 27th April and was then delayed a day with our couriers. Although issues like this are rare, I sincerely apologise for the inconvenience caused.
Please be assured we take these matters very seriously and we are committed to resolving these issues as quickly as possible.
Best wishes, Jenna
Hi Alex, thank you for taking the time to leave your review. I am sorry to see that your parcel wasn’t delivered within the timescale quoted.
Once an order leaves our warehouse, it is in the hands of our courier partners. We closely monitor their performance and are currently achieving a 98% success rate for next-day deliveries.
I’m very sorry that, on this occasion, the expected service level wasn’t met.
I’m pleased that we were able to resolve this quickly by resending your order. We truly appreciate your patience and understanding, and we hope to provide you with a smoother experience next time.
Best wishes, Jenna
“A channel I follow on YouTube recommend Boston seeds. I trust the channel so tried it. I went for 20kg of premium seeds. Ordered and delivered the net day. The seed is down and not germinated yet - it's only been a few days. Looking forward to a thick green lawn”
“Placed order and paid on 27th April.
Expected to receive goods within 48hrs.
Now 4th May and still not had any notification of delivery despite calling customer services on the 30th April.
Disappointed.”
Hi Ray, thank you for taking the time to leave your review. I am sorry to see that your parcel wasn’t delivered within the timescale quoted.
Once an order leaves our warehouse, it is in the hands of our courier partners. We closely monitor their performance and are currently achieving a 98% success rate for next-day deliveries.
I’m very sorry that, on this occasion, the expected service level wasn’t met.
I’m pleased that we were able to resolve this quickly by resending your order. We truly appreciate your patience and understanding, and we hope to provide you with a smoother experience next time.
If you have any further queries please contact our customer service team directly and they will be able to resolve these for you.
Best wishes, Jenna
Hi Alan, thank you for taking the time to leave your review. I am sorry to see that your parcel wasn’t delivered within the timescale quoted.
Once an order leaves our warehouse, it is in the hands of our courier partners. We closely monitor their performance and are currently achieving a 98% success rate for next-day deliveries.
I’m very sorry that, on this occasion, the expected service level wasn’t met.
I’m pleased that we were able to resolve this quickly by resending your order. We truly appreciate your patience and understanding, and we hope to provide you with a smoother experience next time.
Best wishes, Jenna
“While Boston Seeds was first class and you kindly switched from Evri to Dpd for the first delivery, i requested use use them for the second delivery but you didn't oblige as evri delivered, changed the delivery time and didn't ring bell or knock. They also delivered another bag- not ordered but I managed to waylay driver to remove 2nd bag. I detest evri hiwever, the driver wad pleasant. I am of the opinion that the majority of these delivery drivers cannot speak or read English.”
“Very helpful and quick delivery. First time I've used them but I see their product a lot on social media and excited to see the results in 3 weeks time.”
