“I rang the company up as I planted my seed a bit early and nothing to show for it but why I rang up the lady said it was a bit early I should give it a few weeks when the soil would be warmer done that and it’s growing like mad lol brilliant will be recommending this company again tks for all your help. Bernard .”
“I bought moss destroyer with tonic on this occasion.
It arrived very quickly intact without damage to bags.
I have used many times and is always a great product easy to spread and foes what it's supposed to.
As always excellent all round.”
“They have a wide selection of specialized lawn fertilizers that allowed me to find exactly the right fertilizer to provide high N:P:K extended release over a three month growing season for my main lawn and a moss control product with high iron conent and some nitrogen fertilizer for a moist and shaded area of my grass. Good selection of different grass seed mixes for all types of lawn uses and light conditions. Products were delivered very promtly and nicely packaged!”
“The young lady I spoke to was knowledgeable, helpful and didn’t try to upsell me with products I knew I didn’t require…honesty and integrity develops trusting customers who return year after year.”
“I was recommended to Boston Seeds by a friend as I wanted to buy some snowdrops "in the green"
Delivery was excellent and the snowdrops arrived in good condition.”
“Ordered 3 items, all next day delivery.
1 item took 3 days to arrive
1 took 5 days to arrive
1 item still to be delivered and it’s now 7 days
DHL have been awful, poor communication,
Poor customer service
It’s now causing me delays”
Hi Andrew,
Thank you for taking the time to leave your review. I am sorry to see that your parcel wasn’t delivered within the timescale quoted.
Once an order leaves our warehouse, it is in the hands of our courier partners. We closely monitor their performance and are currently achieving a 98% success rate for next-day deliveries.
I’m very sorry that, on this occasion, the expected service level wasn’t met.
If the missing item has still not arrived, please contact our customer service team who will be happy to rectify this for you.
We truly appreciate your patience and understanding, and we hope to provide you with a smoother experience next time.
“Incredibly bad service. Ordered seed and feed on next day delivery. Delivered wrong seed and over a week later still no feed despite 10’s of emails with customer support and multiple promises of next day delivery being sorted. Offered the wrong seed by way as apology but it was wrong because it’s not suitable for my garden. Would not recommend.”
Hi Jim,
Thank you for taking the time to leave your review. I am sorry to see that your parcel wasn’t delivered within the timescale quoted.
I can see that you were sent out a premium mixture instead of the one ordered, as we were out of stock. This was then rectified and the correct seed sent out. Once an order leaves our warehouse, it is in the hands of our courier partners. We closely monitor their performance and are currently achieving a 98% success rate for next-day deliveries.
I’m very sorry that, on this occasion, the expected service level wasn’t met. We truly appreciate your patience and understanding, and we hope to provide you with a smoother experience next time.
