“Excellent service reference my first purchase from your company. Website ordering worked well, competitive pricing and prompt delivery. Just hope the seed turns out like the advert photo. 😂😂”
“Bulbs in the green need prompt delivery and be in good condition to plant out. Boston seeds fulfilled these points superbly and bulbs have taken root.”
“Great service from this company. There was a short delay with delivery and I received an email with an update. Arrived as promised and pleased with the product.”
“My experience so far is 50/50. The grass seed I ordered, only received half of it. The bulk delivery worked well, even though it didn’t come on the correct day..
The company needs to move way from DHL as it is the worst delivery service, to use on quick delivery”
Hi Philip,
Thank you for taking the time to leave your review. I can see that your parcel wasn’t delivered within the timescale quoted.
Once an order leaves our warehouse, it is in the hands of our courier partners. We closely monitor their performance and are currently achieving a 98% success rate for next-day deliveries. I’m very sorry that, on this occasion, the expected service level wasn’t met.
We truly appreciate your patience and understanding, and we hope to provide you with a much better experience next time.
“Seeds haven't had a chance to grow yet, so can't review quality of the product. However the delivery was not up to scratch. The claims of next day delivery were not met. I had booked a day off work expecting seeds to arrive next working day, but they did not and on the day they were delivered, it was at 1700, so in reality missed 2 working days. The website does have a caveat buried in the terms, that next day isn't guaranteed, however the "Next Day" claims are very prominent, and the small print isnt. The delivery charge also isnt refunded.”
Thank you for taking the time to leave your review. I am sorry to see that your parcel wasn’t delivered within the timescale quoted.
Once an order leaves our warehouse, it is in the hands of our courier partners. We closely monitor their performance and are currently achieving a 98% success rate for next-day deliveries.
I’m very sorry that, on this occasion, the expected service level wasn’t met. We truly appreciate your patience and understanding, and we hope to provide you with a much better experience next time.
