Bonners Music Reviews

Name: Bonners Music
Address: 9 Faraday Close, Eastbourne, East Sussex
Rating: 4.90

4.9 Rating 4,890 Reviews

100 %

of reviewers recommend Bonners Music

Company Reviews

Metrics

Info

4.9

Based on 4,890 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	96%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	5 out of 5

Visit Website

Phone:

01323 639335

Email:

contact@bonnersmusic.co.uk

Location:

9 Faraday Close,
Eastbourne
East Sussex
BN22 9BH

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Bonners Music 5 star review on 13th August 2026

173

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The Service was first rate my only complaint is a spring on the keyboard stand came off on dropped in to the stand leg so I am unable to retrieve it Best regards Mark Ferris”

Helpful Report

Posted 3 years ago

“The piano is brilliant but the delivery was really unthinkable. I live in a flat on the first floor. There was only a driver for the delivery. I have to move it by myself to my home from the van with the driver help. It is so heavy, and now my back is aching for days. It is really disappointed for the service.”

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Posted 3 years ago

“Just a set of strings but delivery was slow. I payed £2 for Ist class delivery and it was sent 2nd class. Not too impressed with that.”

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Posted 4 years ago

“I was very pleased with the deal I got and delivery and my keyboard but I was told that Tony from the YouTube video would let me know what styles he used and I emailed for them and got no response”

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Posted 4 years ago

“Service was fine but not really satisfied with the product Nautilus Korg, because touch-screen not very responsive. hard to use.”

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Posted 4 years ago

“I ordered my digital piano on Sunday but it did not arrive until the following Thursday due to the incompetence of tnt, the courier company. The delivery tracking did not work and I was forced to stay at the delivery until 6pm only to be told that it would not now arrive until the following day. Bonners did not dispatch the item until the Tuesday which did not help with the delivery delay.”

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Posted 4 years ago

“I was a little disappointed. After arranging for my piano to be delivered on “Thursday or Friday” and making plans to be home those days. I then received a tracking update saying it would be delivered Wednesday before 6pm. So I presumed I had been been misunderstood and that Bonners thought I wanted it on the Wednesday so I then quickly cancelled work for that day and waited at home for the delivery. Now setting 3 days aside for the delivery of what is a very expensive item. It didn’t arrive until the Thursday morning when the delivery man was grumbling about it being too heavy for 1 man and saying he will need help. I went out to help and he was walking it up the drive without much care, he then laid it in my hallway (literally just inside the door, I couldn’t even get past it). No offer to put it somewhere more convenient for me. I couldn’t move it myself and waited 3 days for someone to come and help me with it. I understand the delivery company are not Bonners but I think when I spent over £1,000 the delivery element ought to be more closely monitored.”

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Posted 4 years ago

“Bonners itself provided excellent service but TNT, the carrier was very poor therefore I gave an 'acceptable' grade. I nearly gave 'poor' but felt the Bonners had performed well. Of the 4 items in my order 2 (a stand & seat) were delivered expeditiously. A 3rd. (earphones) only arrived 3? days later after pressure from Emma, my contact at Bonners. The main item, the digital piano, arrived virtually a week late, again after pressure from Emma. Totally unacceptable service. TNT's paperwork was also confusing. I certainly would not consider using TNT after this experience”

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Posted 4 years ago

“Goods ordered on Monday, acknowledged by Bonners and credit card debited immediately. No further communication until email via TNT informing me that goods would be delivered on Friday. Goods arrived as promised and well packaged. Would have given 5 stars but for indifferent customer communication (ie “You’ve taken my money - where’s my stuff?”)”

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Posted 5 years ago

“Bonnets excellent company I have bought many keyboards from them. Big problem is their delivery system - lost my latest keyboard and took 7 days for delivery”

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Posted 5 years ago

“Please see the email sent to you”

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Posted 5 years ago

“Delivery was a week later than it was suppost to be (not Bonners fault) TNT told repeatedly lied to me on a daily basis as to why I didn't receive the piano. Lost 4 days work as a result.”

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Posted 5 years ago

“Excellent service, price match service works very well.”

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Posted 5 years ago

“Competitive pricing and prompt delivery. Packaging adequate but product box a little beaten. Perhaps display item?”

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Posted 5 years ago

“All staff were polite and helpful when I phoned and I am very happy with the piano that I eventually received. However there was a significant delay in receiving the piano (after the date I was given when I placed the order) and no reply to the email when I enquired what was happening. I understand the delay was outside Bonner's control but I only found out about this when I chased it up by phone. The package was also delivered without a piano stool which I understand was also outside Bonner's control but again I was not advised of this in advance. The piano stool that I was then offered was different to that advertised”

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Posted 5 years ago

“Good purchase experience let down by bad delivery. Big purchase of a digital piano. The staff excuse for non delivery is that they still knowingly use couriers that can not meet the standards that Bonners offer. Very disappointed. Split delivery. Late. No tracking. No delivery emails. Excuses from Bonners but at least they are contactable.”

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Posted 5 years ago

Dear David, Thank you for your review, and our sincere apologies for the poor service you experienced from the courier. As a result of this and a few other recent reports, we actually took the decision yesterday to stop using the courier in question and will be using an alternative provider from today onwards. Thank you for your feedback on this. We do hope you enjoy your new Roland FP90x - an excellent choice - and let us know if you need any further help or assistance in the future. Best Wishes, Bonners Music

Posted 5 years ago

“You had the keyboard that I wanted in stock and quick delivery. Thank you very mich.”

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Posted 8 years ago

“Allowed me to try out different guitars in an unpressurised way”

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Posted 8 years ago

“The piano is okay but not happy with the retaining pedal. I don't think it works satisfactorily. Feel it needs attention.”

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Posted 8 years ago

“I received a part exchange deal which helped me to buy a slightly more expensive guitar from Bonners. Happy with the products I purchased on the day however as a complete beginner it would have been nice to receive a few recommendations (I guess the guy serving me wasnt a guitar player).”

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Posted 9 years ago

Bonners Music is rated 4.9 based on 4,890 reviews