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Bonners Music Reviews

4.9 Rating 4,888 Reviews
100 %
of reviewers recommend Bonners Music
4.9
Based on 4,888 reviews
Shipping & Delivery
Delivery Methods
Courier
Average Delivery Time
Next Day
On-time Delivery
96%
Accurate And Undamaged Orders
96%
Customer Service
Communication Channels
Email, Telephone, Live Chat
Queries Resolved In
Under An Hour
Customer Service
5 out of 5
Read Bonners Music Reviews
Visit Website

Phone:

01323 639335

Email:

contact@bonnersmusic.co.uk

Location:

9 Faraday Close,
Eastbourne
East Sussex
BN22 9BH

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Bonners Music 5 star review on 3rd July 2026
Andreas Luhmann
Bonners Music 5 star review on 3rd July 2026
Andreas Luhmann
Bonners Music 5 star review on 1st July 2026
Mr EJ Dynes
Bonners Music 5 star review on 6th March 2026
STEPHEN CHADWICK
Bonners Music 5 star review on 16th February 2026
Andrew Fredrickson
Bonners Music 5 star review on 16th February 2026
Andrew Fredrickson
Bonners Music 5 star review on 16th February 2026
Andrew Fredrickson
172
Anonymous
Anonymous  // 01/01/2019
Good service in the shop but we had to chase as their warehouse seeded to loose order. Then poor delivery having sent piano by standard delivery company that needed help getting piano out of the van contrary to what was agreed. Luckily help was found on the day.
Helpful Report
Posted 9 years ago
Dear Allen, Thank you for your review. I was very surprised to read that we sent your piano with a standard courier, rather than with our own team, given your proximity to our store, so I immediately looked into the reason for this. It appears that this was a mistake by our despatch team and it should not have happened. Our sales team had specifically requested a Bonners delivery, rather than a courier, but this instruction was missed, and I am really sorry. You should not have had to help get the instrument out of the van - it shouldn't even have been on that van! I would like to offer you a small token by way of apology - perhaps you could call me on 01323 636140 to discuss this? Kind Regards, Amanda
Posted 9 years ago
Ordered Roland FP80 through referral. The order arrived in 3 days however had a fault with it. The exchange was hassle free. Good experience.
Helpful Report
Posted 9 years ago
The amp is excellent ,just what we needed. It arrived as promised and is in excellent condition. I was however very disappointed that you didn't send a power lead with the amp. I needed to go to the store and purchase a new lead. I would have expected to have had the power lead included with the amp. Kevin Johnson
Helpful Report
Posted 10 years ago
Sorry I have not used this product as I was advised the more complex product with features that I didn't require . The product has not been used at all and if i had the chance I would exchange for a more suitable version . As we live on the Isle of Wight and were visiting Eastbourne on holiday this could be difficult , any answers ?
Helpful Report
Posted 10 years ago
Hi Nigel, Sorry to hear you're not getting on with your new keyboard. Give us a call on 01323 636140 and we can talk you through some alternative options. Kind Regards, Amanda
Posted 10 years ago
Sent the wrong model drum kit, however rectified it very quickly by delivering the correct model the day after. The fact they noticed before the wrong model had arrived and apologised kept me happy.
Helpful Report
Posted 11 years ago
Sorry it couldnt be better but included in the package waqs a piano stool which you confirmed was out of stock but you would ring me when it became available. Unfortunately you didn't and I had to ring you. Tom was very apologetic and I called in to collect it only to find when I got it home the seat frame was cracked. I phoned back and was advised you would replace it but I would need to visit your store again as you weren't prepared to deliver. Your refusal to acknowledge the inconvenience I had been caused left me left me disappointed with Bonners, but I suppose its only to be expected in todays marketplace.
Helpful Report
Posted 11 years ago
Hello Mr Dean, I am so sorry about this. I was very surprised to read that we hadn't offered to deliver the replacement stool to you ourselves. We should have done. Just because you collected the original stool from us, that does not necessarily mean it was convenient for you to do the same with the replacement, so many apologies for your having to do that, especially after the initial delay. I do hope that you are enjoying playing your new Tyros 5 - it's a great keyboard! If you ever need any help using it, please don't hesitate to contact our keyboard department directly on 01323 636140. Kind Regards, Amanda
Posted 11 years ago
The problem was with delivery. Yodel got confused (polite way of describing their difficulty)! I had to chase .. Very helpful at where stool made and did a lot to get sorted. When I started having to find out what was being delivered and rang Bonner's you were only able to give me another number - no ownership for sale it seemed to me. I was pleased with the stool so all well but it wasn't the best sales experience because of Yodel's incompetent staff?system?management?
Helpful Report
Posted 11 years ago
Dear Joan. Thank you for your feedback and I completely understand your frustration regarding delivery. The product was sent to you directly from the manufacturer because it was built to your specifications. As a result of this we at Bonners did not have the necessary tracking information you required. I do however agree that our staff should have found out the information you required and let you know rather than passing you on to either the manufacturer or courier company. Apologies for this, and I have made sure that this type of situation should not happen again.
Posted 11 years ago
I have not received My Organ height Stool or a date for delivery as yet, So i think you are a bit premature on requesting feed back.
Helpful Report
Posted 11 years ago
Bonners is a good firm to deal with. Just lately, the website has been very slow to load, despite other websites loading normally. The used keyboard I bought had two missing control knobs which Bonners said they could not source. It took less than 5 minutes to find them online, and less than £5.00 to order. For an £800+ keyboard the customer should not have to do this. However, Bonners is the largest music store for many miles and has an impressive range of stock. I am looking to trade in my ZOOM digital studio for something less complex. Maybe I will be back - maybe not - it depends on the website!
Helpful Report
Posted 12 years ago
Dear Chris Thank you very much for your feedback. Firstly, I would like to apologise for the situation regarding the missing knobs on your G70 keyboard. You are quite right and they should have been supplied by us in the first place, and I am truly sorry that someone told you otherwise. Remind me next time you make a purchase form us and I'll deduct double what you paid for the knobs to try and compensate for your time and inconvenience. Our website does tend to slow down when updates are being made and we now only update at the end of the working day to try an minimise the slowdowns. Please let me know directly if you experience any problems viewing the site. Thank you very much Kind Regards Tony
Posted 12 years ago
Not a lot of back up support and the manual is essentially for an SK1 so it is difficult how to set up the 2 keyboards for separate sound. Your salesmen were not especially helpful. Can you tell me of other people you have sold SK2s to in London/south east London kind regards
Helpful Report
Posted 12 years ago
Hello John. Thank you for your feedback. My name is Tony and I have a lot of experience in using the Hammond instruments. If you would like some help using your Hammond SK2, please contact me directly on 01323 636140 and I can arrange a tuition session with me in our store - completely free of charge of course. We cannot share information regarding other customers purchases I'm afraid.
Posted 12 years ago
11/02/2014 - ordered as it stated that it was in stock 18/02/2014 - item not received so made enquiries via email 19/02/2014 - told that Bonners were out of stock 13/05/2014 - still not received item, made enquiries via email 13/05/2014 - Bonners informed me they had sent the item and presumed it had been lost in the post 14/05/2014 - received refund Used Bonners before with no problems and will in the future despite lack of communication
Helpful Report
Posted 12 years ago
Hi Robin. Thank you very much for your feedback. Just to let you know that since your order was placed, we have now upgraded our stock control system and the accuracy of information shown on our website has been vastly improved. Hopefully you won't experience the same problems next time you place an order. Sorry for the inconvenience you experienced with this particular order. Regards Tony
Posted 12 years ago
I' d love to review this product. Alas I' ve not yet received it yet! I been waiting for it since March.
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Posted 12 years ago
Bonners Music is rated 4.9 based on 4,888 reviews