Bonners Music Reviews

Name: Bonners Music
Address: 9 Faraday Close, Eastbourne, East Sussex
Rating: 4.90

4.9 Rating 4,361 Reviews

100 %

of reviewers recommend Bonners Music

Company Reviews

Metrics

Info

4.9

Based on 4,361 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Easy

Visit Website

Phone:

01323 639335

Email:

contact@bonnersmusic.co.uk

Location:

9 Faraday Close,
Eastbourne
East Sussex
BN22 9BH

Write Your review

Tell us how Bonners Music made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Bonners Music 5 star review on 22nd April 2025

158

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Price and delivery have been great. Yet to open packages so will review once done.”

Helpful Report

Posted 3 years ago

“I was very grateful for the excellent response I received from Bonners when my package did not arrive on time and the TNT tracking did not help. This has happened to us before from other companies with our packages having to be sent a second time. The prompt response and explanation about problems with TNT made all the difference and the package arrived as promised”

Helpful Report

Posted 3 years ago

“all good, delivery a bit slow.”

Helpful Report

Posted 3 years ago

“Ordered a keyboard and accessories using the website. The website was easy to use. The order was processed the next working day and dispatched the following day via TNT. TNT did not manage to deliver on the day promised, but instead on the subsequent working day. All the goods were received in good working order. I would order from Bonners again.”

Helpful Report

Posted 3 years ago

“Lovely piano and fast, good service”

Helpful Report

Posted 3 years ago

“Absolutely fantastic! Helpful and quick to deliver safely, in a very busy period of the year! Very happy with my new piano!”

Helpful Report

Posted 3 years ago

“Service was fine but not really satisfied with the product Nautilus Korg, because touch-screen not very responsive. hard to use.”

Helpful Report

Posted 3 years ago

“Fantastic service from the shop, particularly Simon who went searching for a requird product and enabled our music group to be Covid safe by supplying microphone at very short notice.”

Helpful Report

Posted 3 years ago

“Emma Browne, Piano Specialist was helpful from the time of ordering the piano till the delivery. The entire process was pleasant and efficient.”

Helpful Report

Posted 3 years ago

“Extremely helpful staff, in fact the best I’ve had.”

Helpful Report

Posted 3 years ago

“Web site was easy to navigate and find what I wanted. Similarly, placing the order was straightforward. Item was delivered as arranged.”

Helpful Report

Posted 3 years ago

“Great service. Requested a price match from Bonners as I wished to purchase from a reputable well respected store. I received an email from Jackie asking for my location after which got back saying they were happy with the price match and would also include free delivery. I placed the order and a few days later it arrived unopened and as it left the factory. Very expedient, friendly and professional. Cannot speak about the keyboard yet as its wrapped up for our daughter for Christmas but I have no doubt she will love it. (Kawai Mp7se) Many thanks Bonners and I am sure we will be doing business again in the not too distant future. Mrs H. Weston super mare”

Helpful Report

Posted 3 years ago

“Recently ordered a Roland DP603 and it arrived on time and in excellent condition. I had previously ordered a HP704 model, but changed my mind because of limited space in my room. I called customer service and they were very helpful with my query. I would definitely recommend them.”

Helpful Report

Posted 3 years ago

“Excellent dedicated service. Bought new HP704 digital piano in white and received good part exchange offer for my 3year old instrument. Showroom in MK is absolutely fab!”

Bonners Music 5 star review on 17th December 2021

Helpful Report

Posted 3 years ago

“Great price on Markbass amp. Delivered on time. Excellent service guys !”

Helpful Report

Posted 3 years ago

“Thanks guys, it arrived promptly and all was in order”

Helpful Report

Posted 3 years ago

“Even if TNT didn’t offer the high level of service, bonner s representatives were amazing.”

Helpful Report

Posted 3 years ago

“Easy website to use, good service via email and great guitar . Will def use again”

Bonners Music 5 star review on 16th December 2021

Helpful Report

Posted 3 years ago

“Very easy company to deal with. They did everything to resolve a delivery issue promptly that wasn't their fault. Great experience, will buy from them again.”

Helpful Report

Posted 3 years ago

“Very pleased with the excellent speedy service and kept informed at all times would recommend.”

Helpful Report

Posted 3 years ago

Bonners Music is rated 4.9 based on 4,361 reviews