bOnline Reviews

Name: bOnline
Address: Terminal House, 52 Grosvenor Gardens, London, City of Westminster
Rating: 4.64

4.6 Rating 935 Reviews

92 %

of reviewers recommend bOnline

Company Reviews

Metrics

4.6

Based on 935 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
On-time Delivery	98%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.2 out of 5

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Friendly and efficient, helpful and precise customer care. Thank you!”

Helpful Report

Posted 6 months ago

“Celest was great to deal with, startup my voip line with an easy to remember number!”

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Posted 6 months ago

“Very helpful!”

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Posted 6 months ago

“I got really efficient and prompt attention yesterday from Naseegha and Ruona. A pleasure to deal with them both.”

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Posted 6 months ago

“I had the pleasure of speaking with Adam Basha on the B Online customer service helpline, and I couldn’t be more impressed. From the moment he answered the call, Adam was professional, patient, and genuinely helpful. He took the time to carefully listen to my issue, explained everything clearly, and guided me through the steps with ease. What stood out most was his friendly attitude and positive energy — it made the whole experience smooth and stress-free. It’s rare these days to come across such attentive and dedicated customer service, and Adam absolutely delivered above and beyond. A big thank you to Adam for his excellent support. B Online is lucky to have such a fantastic team member!”

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Posted 6 months ago

“Excellent thank you.”

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Posted 6 months ago

“Shameez Williams, was very helpful and informative when sorting out a new BB contract.”

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Posted 6 months ago

“Celest provided me with a competitive price for a 12 month renewal. The process for renewing was very quick.”

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Posted 6 months ago

“Great, fast reliable”

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Posted 6 months ago

“Thank you Shameez for helping out for Renewal.”

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Posted 6 months ago

“after a failed attempt at resolving issues with my desk phone on 03/06/2025, today, the issue was identified and rectified. happy customer”

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Posted 6 months ago

“Brilliant service”

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Posted 6 months ago

“Melissa was fantastic today setting me up, very pleasant and knowledgable and efficient - great service!!!”

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Posted 6 months ago

“Celest has helped with getting me a new phone number and use to aid in having my buisness custoemrs get spoken to quicker”

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Posted 6 months ago

“assisted by Mel”

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Posted 6 months ago

“mel, Melissa - Very patient, professional and explained with Clarity. Excellent Service. Please thank her, and should get a bonus. A*”

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Posted 6 months ago

“mel, Melissa - Very patient, professional and explained with Clarity. Excellent Service. Please thank her, and should get a bonus. A*”

Helpful Report

Posted 6 months ago

“mel, Melissa - Very patient, professional and explained with Clarity. Excellent Service. Please thank her, and should get a bonus. A*”

Helpful Report

Posted 6 months ago

“Celeste was very good, helped sort out some problems after a rocky start with bOnline (nothing to do with Celeste I hasten to add) and hopefully everything will run smoothly from now on. Thanks Celeste.”

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Posted 6 months ago

“Celest hendricks Brilliant help and service”

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Posted 6 months ago

bOnline is rated 4.6 based on 935 reviews