bOnline Reviews

Name: bOnline
Address: Terminal House, 52 Grosvenor Gardens, London, City of Westminster
Rating: 4.58

4.6 Rating 759 Reviews

90 %

of reviewers recommend bOnline

Company Reviews

Metrics

4.6

Based on 759 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service, Own Driver
On-time Delivery	99%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4 out of 5

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Easy to set up and friendly service. Thanks”

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Posted 5 months ago

“Melissa was exceptional at setting up our new business line. Very easy straightforward service and would say a better set up online than BT”

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Posted 5 months ago

“Good service today”

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Posted 5 months ago

“Melissa was a great help.”

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Posted 5 months ago

“Easy to understand and prompt customer care from Naseegha”

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Posted 5 months ago

“Abdullah service was good”

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Posted 5 months ago

“I have had a consultation with Adam today and he was very helpful and helped me out to a very high standard”

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Posted 5 months ago

“Very poor service and for cancellation calls will never be answered. Half the time the inbound calls don't get through. Please avoid if possible.”

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Posted 5 months ago

Hi Saju, Thank you for taking my call earlier today. We apologise for the inconvenience caused. I am pleased that you have provided us with the opportunity to promptly resolve your concern. If you require any further assistance, please do not hesitate to email complaints@bonline.com. Kind Regards Shelmino - Complaints Specialist

Posted 5 months ago

“The Handset setup done and all working”

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Posted 5 months ago

“Immediately understood problem of linking router to extender. Clearly guided me to solution. Very professional.”

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Posted 5 months ago

“Abdullah was good”

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Posted 5 months ago

“Good service”

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Posted 5 months ago

“he was very nice and friendly. he is hard worker and gentle as well”

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Posted 6 months ago

“Very knowledgeable, very quick service, very polite”

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Posted 6 months ago

“Abdullah. Abdullah was patient hen dealing with me as I am not tech-savvy. He sorted th problem efficiently. We tried sverl tests to ensure that the phone was working correctly.”

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Posted 6 months ago

“Great service today”

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Posted 6 months ago

“Abdullah was great help and solved my issues fast!!”

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Posted 6 months ago

“Terrible Customer Service I am extremely disappointed with the service I received from Bonline. My experience has been nothing short of frustrating and unfair.”

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Posted 6 months ago

“Happy with the phone setup all is working”

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Posted 7 months ago

“Good Service”

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Posted 7 months ago

bOnline is rated 4.6 based on 759 reviews