BoilerJuice.com Reviews

Name: BoilerJuice.com
Address: LDH House, St Ives Business Park, Parsons Green, St Ives,, Cambridgeshire, Cambridgeshire
Rating: 3.31

3.3 Rating 1,010 Reviews

57 %

of reviewers recommend BoilerJuice.com

Company Reviews

Metrics

Info

3.3

Based on 1,010 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 53%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	3.1 out of 5
Returns & Refunds
Refunds Process	Difficult

About BoilerJuice.com:

From the UK's First Heating Oil Price Comparison Service to the UK's Number 1 Heating Oil Marketplace
Founded in 2004, BoilerJuice was created by a group of friends who wanted to make ordering heating oil easier, cheaper and more convenient.

Over the past 16 years we've grown in size, but our core aim has stayed the same: To help you find the best heating oil price in your area, quickly and easily.

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Location:

LDH House, St Ives Business Park, Parsons Green, St Ives,,
Cambridgeshire
Cambridgeshire
PE27 4AA

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BoilerJuice.com 5 star review on 12th January 2022

Emma

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Great service - thanks!”

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“Prompt delivery and smile from the driver”

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“Really good value and delivered promptly”

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“Good, clear advice on ordering quantities. Excellent delivery - came within a couple of hours because I only needed a small amount and they were in the area, with enough. Really pleasant, informative delivery driver - social distancing adhered to. Very happy customer.”

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“Good price, oil delivered earlier than expected. Very pleased.”

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“Great prices fast delivery”

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“Easy to order and a quick response”

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“I have been using boiler juice for my last few deliveries. Service is excellent. Kept informed when delivery will be made and rates are good. Delivery guys always polite and cheerful.”

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“Love the service and competitive prices. I do have trouble trying to arrange the tank being open as they do not all have generic keys and as I work it can be tricky.”

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“Fantastic service once again. Answered my questions effectively and efficiently, via email and attempted telephone call back. Unfortunately however I am not a fan of the 20p daily charge for the smart monitor and so am unsure about progressing.”

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“Oil was automatically ordered and we were told when it was arriving - all went well, our tank was topped up. No fuss, no bother, just wait for the delivery”

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“Reliable and always a deal”

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“On time with no fuss.”

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“Came faster than expected”

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“Reliable prompt well priced and lovely operatives”

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“Reliable and dependable service.”

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“Painless process; very good value.”

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“Delivered in time”

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“I just want to thank everyone on here who were completely honest with their reviews. And I am sincerely sorry you had to experience this anger & frustration with your hard earned $. I was surfing online to find the cheapest oil service possible, since it's close to the holidays & up pops BJ services which offers almost $40 cheaper than any other services in my area. I was a little skeptical, & was just about to call, when I said to myself, "wait, let's see if there's any reviews online." The first review website had alot of reviews & they averaged about 4.2 out of 5 stars, but the reviews seem very generic, non-personal , & frankly, fake. Just like every single response they give to people on here, who leave a negative review. They are practically copy & paste templates &, they just fill in the blanks. There is no sincerity, no actual effort suggesting they are going to remedy the issue, no action taken, no number or name offered to have you contact. Just basically, " hey sorry bout your luck." Unreal!!!!! Anyway, then I found this website & read your personal experiences here. I can't begin to express my sincere gratitude & appreciation from saving me the aggravation, frustration, headache & money. I barely have any $ (this endemic has wiped me out) & even less oil, but I have to have oil to stay alive & warm & protect my loved ones. If I would've gave up my last few dollars to deal with this service, it might've lead to something terrible, who knows, anxiety attack, nervous break down, heart attack/stroke, there's no way to tell. I was just able to scrape up enough money for heating oil & the meter is at almost zero. So there is NO WAY in the pit of Hades will I be using BJ's services, now or ever. As for BJ, SHAME ON YOU!!!!! I know almost everyone on this planet knows what it's like not to have heat, whether temporarily or long term. It is absolutely terrifying, almost painful. If you know people are SUFFERING & your only objective is to rip them off, get out of this business. This is not the business to do that. You are playing with families lives. Especially the vulnerable, like children & the elderly. It wont be long before you have lawsuits on your hands. Save people the pain & suffering. Find another scam. If you are human at all & you know what it's like to NOT have heat, stop doing this. As humans this is one of the very few necessities we must have to survive & it brings comfort & joy in our lives, don't rob people of that. In fact, a few days before my my mom passed away she said "turn up the heat, it's cold in here," I said "Mom, I'm trying to save you money." Without skipping a beat she replied, "there are very few things in life that truly bring people comfort, nobody likes being cold, when I was a kid we could barely touch the thermostat, now I spend the extra money & live warm, comfortable & happy, heat is one of the very few things you should splurge on." She was absolutely right. Don't be stingy with the heat, keep your families warm, enjoy that commodity, there aren't many things that are enjoyable as staying warm, I think sometimes we just take it for granted. And once again, as for BJ....well......... BJ might as well be Satan in my eyes. And I'm sure there will be plenty of heating oil where these people are going. Well YOU got US to PAY for it, so enjoy it BJ!!!!! It's gonna be really really REALLY hot where you are going. And thats eternal.”

Helpful Report

Dear I.M.Fuego, We are sorry to see you have given BoilerJuice a one-star rating. BoilerJuice are on multiple review websites and we have dedicated staff to make sure we respond to any negative reviews. We can assure you, the 60,000+ reviews (4.7* rating out of 5*) on another review site are all genuine and written by customers who have used our services. Our customer's reviews are very important to us, including negative ones, as this helps us improve customer experiences in the future. With any business, issues can unfortunately arise and it is our top priority to fix anything that may cause a customer to not a five-star experience as soon as possible. Even though some of the responses to reviews may not publicly state the steps that have been taken to resolve the issues, our team are always working behind the scenes to provide a resolution. We understand how reviews can affect the opinions of others and we respect that some customer may choose to not use our services. However, we politely ask individuals to write reviews based on their personal experience of using BoilerJuice before completing a review. We thank you for taking the time to write a review and we take your comments on board.

“Absolutely shocking standards. We ordered 1000 litres of poke on 4th October and were due a delivery on or before 16th October. Over 2 weeks past our delivery date BoilerJuice have taken our money and failed to deliver. We have called every single day, to chase our delivery to be promised a call back from a manager which NEVER happens. My husband has heart disease and we are about to run out of oil. Disgraceful behaviour from a company that clearly doesn’t care. Do not use!!!!”

Helpful Report

Dear Sam, We are sorry to see that you have given us a 1-star review and that your experience with BoilerJuice was unsatisfactory. We are unable to respond back to the specifics regarding the issues that you have experienced due to no details provided on this review that matches our systems. We are sincerely sorry that your delivery did not arrive in the requested timeframe and that the customer service team did not respond back to your enquiries promptly. We can reassure you that BoilerJuice cares about every one of its customers and we would never want our customers to run out of oil. Unfortunately, delays can happen for a range of reasons such as sickness, tanker breakdown, technical issues and harsh weather conditions. Once again, we sincerely apologise for any inconvenience this has caused and thank you for your feedback. We will use your feedback to improve customer experiences in the future.

BoilerJuice.com is rated 3.3 based on 1,010 reviews