BoilerJuice.com Reviews

Name: BoilerJuice.com
Address: LDH House, St Ives Business Park, Parsons Green, St Ives,, Cambridgeshire, Cambridgeshire
Rating: 3.27

3.3 Rating 1,025 Reviews

57 %

of reviewers recommend BoilerJuice.com

Company Reviews

Metrics

Info

3.3

Based on 1,025 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Customer Service
Communication Channels	Email, Telephone

About BoilerJuice.com:

From the UK's First Heating Oil Price Comparison Service to the UK's Number 1 Heating Oil Marketplace
Founded in 2004, BoilerJuice was created by a group of friends who wanted to make ordering heating oil easier, cheaper and more convenient.

Over the past 16 years we've grown in size, but our core aim has stayed the same: To help you find the best heating oil price in your area, quickly and easily.

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Location:

LDH House, St Ives Business Park, Parsons Green, St Ives,,
Cambridgeshire
Cambridgeshire
PE27 4AA

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BoilerJuice.com 5 star review on 12th January 2022

Emma

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Cancelled order this morning as Oil price drops 15% and suddenly they can deliver the same day. AMAZING. I bet if price had increased 15% they would have cancelled it. Like all the oil supply industry, no regulation and hence they can do what they want.”

Helpful Report

“Terrible customer service, oil was due to be dilivered and a typo of 1 digit on house number out , neighbours spoke to driver told him it was us ,I spoke to driver who denied it was for use ,they had phone number yet didn’t try to contact us . After speaking boiler juice they where to re arrange order and call back they didn’t! Multiple emails and requests for call back never happened, wouldn’t honour price and been charged missed dilivery fee and cancelled order now about to run out and not able to get delivery for at least 10 days”

Helpful Report

“Note. That BJ will apply £14.99 service charge even if you cancel the order due to them not telling you when or even if they will deliver. Or. Even how much oil we will receive for the money which has already been taken. Customer service will just keep sending you repeated patronising emails telling you , “ we charge £14.99 on every order”! Yes. We know that. Why do you deem it acceptable to charge that when you won’t even commit to delivery???????? We gave you chances to resolve. Ombudsman has been contacted.”

Helpful Report

“Stephens oil and boiler juice.Appalling service.Ordered oil march 1st for delivery 16 or before. Ordered before gulf crisis. Waited 2.5 weeks cancelled on day of delivery last thing.Stephens oil blaming boiler juice saying they run out of oil 9 days ys before rubbish and boiler juice new . Boiler juice saying Stephen oil hasn't told them. They enter a contract and if they don't fulfill they are accountable.it is their duty by law to compensate difference in costs of they cancel and you pay.higher price.They are hiding from this.Ignoring emails when I told them not to cancel. No records. No update and reassuring me daily it was coming.See you in court .with all the other vulnerable people boiler juice are misleading. No excuse extreme circumstances. You have a legal duty to compensate people's losses”

Helpful Report

“Ordered before Iran war best price I could find was with boiler juice given a delivery time with certas two days after delivery was cancelled saying the driver of the day advised a baby tanker would be more suitable I have lived here for 20 years always had a standard tanker last 3 from certas!!! My advice go with your local supplier it may be slightly more expensive but at least you can talk to someone if there's a problem.”

Helpful Report

“Do not engage with Boiler Juice. Ordered and paid for delivery before the fuel issues arose. The day before delivery my order was cancelled! On phoning a clearly under pressure customerline could offer a new order if I bought within 3 days and paid 120% more. I consider this to be price gouging as direct contact with several local suppliers was significantly less. They have no actual fuel resource and are a pretty incompetent in establishing a supply at the cost they agree with the customer. In effect they offer fuel they don't have at a cost they cannot deliver. I am forwarding full details both to Trading Standards and the Competition Markets Authority and would advise others to do the same. I would rate them at zero stars.”

Helpful Report

“Ordered on 17th Feb for delivery on or before 25th Feb (so well pre-War). Now had 6 dates with the emails saying the order is routed out for delivery followed by various excuses for non-delivery - tanker broke down, needed a smaller tanker. But still no oil received. Doesn't seem possible to get a contact with them at the moment so presuming they are having serious problems. Luckily paid by credit card so should get a refund if they go under, but will have to pay significantly more for my oil.”

Helpful Report

“We ordered and paid for 1000litres on 2/3/26, £610, delivery was on or before 9/3/26. An email yesterday cancelled our order, but we could reorder 1000 litres for £1,610 Sorry but my contract is with boilerjuice as I ordered through them paid through them, they also take a cut. Sheer profiteering absolutely disgusted with them and their supplier whoever that was, think it was Halso. Brent crude was at €70+ a barrel went to $120 that’s not the same percentage increase, and they would have had oil paid for at the old rate! Taking the public for mugs, Won’t be using them again.”

Helpful Report

“A regular customer. Ordered oil pre ‘war’ increase for delivery 13 March Email received today saying they were unable to access my property(3rd)and I would have to cancel and get a refund! I was there.. they were not. Rang and they said sorry..cancel and you will get a full refund!!’. I did.. 3 hours later a refund minus their service charge of £14/15 pounds!!! Rang them .. nothing they can do. Theft. Utter theft!… not a company I would deal with again ever.”

Helpful Report

“I’ve had enough My husband died a few months ago and I have had to deal with all the mess on my own while trying to sort out his estate Email to say delivery has been cancelled only for it to turn up and I”refused entry “ Completely their mistake Had to ask 3 times for monitor to be sent Worried all the time would run out of oil Monitor just not working , told problem was not signal , then told it was signal Then told it probably isn’t working because it is in a shed Why weren’t we told that there was a possibility of that before I spent money on new monitor Absolutely rubbish”

Helpful Report

“AVOID AVOID AVOID for the second time running (Yes I was stupid enough to use them for a second time!!!) I have placed an order delivery day arrived wait in all day at 4pm I call for an update to be told my order is not coming. No they hadn't bothered to notify me no I've had no communication of when it might arrive no they cant speak with the company to get a rough estimate of time no senior members of staff available and couldnt supply details of their complaints procedure.”

Helpful Report

“Do not in any way, shape or form bother. They CANNOT control your order. They failed to arrange delivery of my oil 5 TIMES. the consequences? My 1 year old daughter freezin, without hot water, an astronomical electrical bill and excuses for the worst service I've ever received. Their solution? 1p a litre (which totalled just over £5). I complained and NOONE will help you I've had it escalated and THEY WILL NOT BOTHER. They cannot even meet their promise of calling you back. I am going to the press, UKIFDA(their regulator) and trading standards as noone should go through what I've been through. They are a disgusting bunch of crooks. My advice is go direct to supplier as trust me this is not worth it”

Helpful Report

“DO NOT USE. I would rate 0/5 stars if I could. Unless you have a brand new oil tank I would not recommend - had no issues for multiple orders from Boiler Juice until today when they organised a new supplier and the driver fabricated a story that our oil tank was leaking so they could not deliver. Leaving us with no heating fuel in the middle of winter. The tank is older and shows some wear and tear but is in PERFECTLY good USABLE condition with NO LEAKS and is regularly serviced. We have had no previous issues until TINCKNELLS FUELS were used to deliver. Boiler Juice have now decided to deduct £40 from my payment due to this. Rude customer service individual who HUNG UP on me when I tried to accelerate the refund process after delivery failure. I would recommend using WESTERN FUEL direct who funilly enough have no issues delivering to our oil tank. Absolutely disgraceful customer service. Will never use again.”

Helpful Report

“I addressed why boiler juice need to confirm scheduling in my last email after not receiving a heating delivered schedule for over three weeks but it’s ok to leave a vulnerable person ‘NOW LATE’ stating this as it was plain to see boiler juice should be aware of scheduling issue to meet customers advised latest delivery dates! Boiler juice just blame the suppliers who are very easily contactable in my experience from finally picking the phone up after boiler juice distracting the supplier will refuse to speak to me! The supplier actually now has my direct orders. You idiots at boiler juice just carry on saying ‘I don’t know it’s the suppliers issue’ for a leading company is disgusting. I didn’t expect an apology but I will be complaining and taking this as far as I can including the papers and social media I was told last week the supplier hadn’t confirmed… you are a market place chase or change suppliers!!! No wonder boiler juice have a disclaimer to all customers before speaking to a human you are all no better than uneducated call centre staff with 0 intelligence I can imagine a customer getting frustrated with having no hot water or heating is abuse to you woke wet wipes. Try thinking for yourselves 🤯. Instead of hiding behind a rubbish company’s policies. If you want customer service don’t bother.”

Helpful Report

“Avoid at all costs. I ordered oil as my supply was running low and chose BoilerJuice specifically because they offered the earliest delivery date. The oil did not arrive on the date I paid for. When I contacted customer service, I was simply told that the order was delayed, no further updates were available, and that I would have to wait until it eventually turned up. After waiting another four days, I called again and was told they still didn’t know when it would arrive — maybe later that week, maybe the next — with no ability to give a delivery date at all. Despite this, they refused to cancel the order and issue a full refund unless they deducted a “service charge” from the repayment. As a result, I was forced to place an emergency order with another supplier at a much higher cost just to avoid running out of oil. Terrible communication, no accountability, and completely unhelpful customer service. I would strongly advise anyone considering using this company to look elsewhere.”

Helpful Report

“BoilerJuice are trying to charge me for a “ failed delivery” which was not my fault. I can give further details if I have to. O have written to the CEO. Such a shame as until Christmas Eve I had always been very happy with Boilerjuice’s service.”

Helpful Report

“Dreadful Service and Avoidable Aggregation: Buy Direct Instead! I had an utterly dreadful experience with boilerJuice.com Dealing with them was incredibly frustrating, especially when facing an urgent need for kerosene. Their entire operation seems designed to be a barrier rather than a facilitator. Key Issues Encountered: Inexperienced Call Centre Staff: The service provided by their call centre staff was poor. They appeared inexperienced and lacked the necessary information or authority to resolve time-sensitive issues and failed to return any calls Aggregating, Not Delivering: BoilerJuice acts as an intermediary, aggregating orders and negotiating with third-party suppliers. This process is inherently flawed, as their system is reportedly updated only once or twice a day, making it completely incapable of dealing with genuine emergency requests. Delivery Failure: After agreeing on a specific delivery date, the delivery failed entirely. This is unacceptable for a critical service. Profiteering Intermediary: They charge a fee for a service that is slower and more expensive than going direct to distributors; what are the USP's? The Solution: Buy Direct I bypassed BoilerJuice and contacted a distributor directly: Barton Petroleum in Northampton. Better Price: Barton Petroleum quoted a price for kerosene that was £0.07 a litre LESS than BoilerJuice. Reliable Service: They were capable of organising next-day delivery, demonstrating a service with "teeth" that the aggregator simply cannot match. My strong advice is this: Rather than buying fuel from an aggregator like BoilerJuice who charges a fee and is reliant on an antiquated rather than a real-time system, buy directly from the distributor. Negotiate the best deal you can and rely on a service that can actually deliver on its promises. Avoid the intermediaries who are simply profiteering from service charges and completely in the hands of third party service.”

Helpful Report

“I’m genuinely shocked by how poor my experience with BoilerJuice has been. I’d used them once before without issue, but this time the delivery company they arranged arrived at 6:30 in the morning, called my phone (which was off at that hour), and then drove away without even ringing the doorbell — which is literally two metres from the gate. To make matters worse, I was then charged a £40 “failed delivery” fee. I assumed BoilerJuice would see how unreasonable this was - after all, what delivery driver doesn’t try the doorbell? - but incredibly, they refused to refund it. It’s honestly infuriating that such a simple issue could be handled with so little common sense or accountability. I’ve since moved to a local heating oil company, where I can actually speak to people who care. I’d strongly advise others to do the same and avoid this frustrating, faceless service.”

Helpful Report

“Paid extra to get early delivery told the delivery day that I would recieve my delivery on 4 days time Shocking service never use or recommend boiler juice.”

Helpful Report

“I placed and paid for an order for 1000lts of fuel. Delivery was due on or before Sep 9th. No delivery was made and Boilerjuice confirmed delivery by 11th September. On 11th September, they told me the supplier had delivered only 224lt. I wrote back to say there had been no delivery at all. On 12th September BJ said they would investigate and get back to me and refunded the 776lt not delivered. I asked for a replacement delivery and explained that we had no oil. They asked if there was anyone over the age of 75 in the house. I said my 85 year old mother would be here on the 17th September. They said they couldn't take further orders while this one was in query. Since the I have called on 4 separate occasions and asked to speak with a Manager. On each occasion I have been told that they are 'not allowed' to connect the call to a Manager but promised a callback. Surprise, surprise, you guessed it. A week has gone by with no callback, no apology, no refund, no compensation and I have had no option but to purchase oil from a local supplier at short notce at a higher price. I would politely suggest the Directors of this business, Rose Brewin, Tim Buckman and Charles Crier review how their Management team manager their customer service. It's a core indication of a good business that they can handle issues not just take money. It's both interesting and noteworthy that Boilerjuice's automated phone service explains to callers that 'staff will not tolerate abusive behaviour and that their agents are here to help. Any abuse may result in the termination of the call.' One wonders why they state this and whether their customer service is of such a poor standard that it enrages their customers ....”

Helpful Report

BoilerJuice.com is rated 3.3 based on 1,025 reviews