BoilerJuice.com Reviews

Name: BoilerJuice.com
Address: LDH House, St Ives Business Park, Parsons Green, St Ives,, Cambridgeshire, Cambridgeshire
Rating: 3.32

3.3 Rating 1,001 Reviews

58 %

of reviewers recommend BoilerJuice.com

Company Reviews

Metrics

Info

3.3

Based on 1,001 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 54%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	3.2 out of 5
Returns & Refunds
Refunds Process	Difficult

About BoilerJuice.com:

From the UK's First Heating Oil Price Comparison Service to the UK's Number 1 Heating Oil Marketplace
Founded in 2004, BoilerJuice was created by a group of friends who wanted to make ordering heating oil easier, cheaper and more convenient.

Over the past 16 years we've grown in size, but our core aim has stayed the same: To help you find the best heating oil price in your area, quickly and easily.

Visit Website

Location:

LDH House, St Ives Business Park, Parsons Green, St Ives,,
Cambridgeshire
Cambridgeshire
PE27 4AA

Write Your review

Tell us how BoilerJuice.com made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

BoilerJuice.com 5 star review on 12th January 2022

Emma

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“My oil was not delivered and the driver claimed there was a cracked tank - there is NOT. The tank gets checked regularly and this has never been flagged up before/ I have checked and taken a picture of where there is a ridge in the plastic but no crack. I would know! My biggest complaint is that I was not notified as a matter of urgency by the driver - he texts me to tell me he is due to deliver but not to tell me he has failed to deliver. Why? I was not at the property again until two days later and now I am back to an empty tank, potentially causing damage to my expensive regularly serviced boiler. Trauling back through email messages I find Boiler Juice sent me a message - which ended up in my spam - telling me of this problem, but again, why not give me a call to alert me? An empty oil tank causes damage to expensive boilers, not to mention inconvenience of no water or heating. Very disappointed in this lazy/ inconsiderate driver... most of my experiences previously have been good, but BoilerJuice has some weak links in the supply chain I'm afraid.”

Helpful Report

Dear Helen, We are sorry to see that your experience was not satisfactory this time. Our suppliers have a responsibility to make sure that they do not top-up any oil tank that they believe to be unsafe, this is due to the suppliers being liable for an oil spill. We understand your frustrations with communication, as stated in your review BoilerJuice did contact via email to inform you of the safety concerns with your tank which resulted in an attempted delivery. We acknowledge that an extra form of communication from the suppliers or BoilerJuice could have notified you of an issue with your delivery sooner and we will look further into this option. We apologise that your email went into spam, we are investigating deliverability of our emails to make sure this does not happen again. Your feedback is valuable and we can assure you customer satisfaction is a top priority. We have dedicated team members in BoilerJuice that focus on improving customer experiences and provide feedback to all departments. We appreciate that you have taken the time to write a review and thank you for your honesty. We once again apologise for your experience and we hope to see you back as a BoilerJuice customer in future.

“Very happy with this company.”

Helpful Report

“Shocking pricing. They charged me twice as much as their own advertised price when the oil price was plummeting worldwide. Terrible service.”

Helpful Report

Dear Pete, Thank you for taking the time to write us a review on Reviews.io. We apologise that your experience was not satisfactory. We have looked further into the issues you have raised in your review and we can understand your frustrations. We can see from your enquiries that you are unhappy with the price of your oil, due to the understanding that BoilerJuice would refund you the difference if the oil prices drop between your order date and your delivery. Unfortunately, this is not currently how our refund process works. As stated in our communications on the website, quote page and emails, if the price of heating oil drops further on the day that you order, we will refund the difference back to you. We are working on improving these communications for our customers to make sure their experience is not impacted negatively due to misinterpretation. BoilerJuice strives to give customers the best price for their heating oil and we would not want our customers to feel mislead or charged more than the quote they were originally given. We hope this has clarified how our guaranteed refunds due to daily price drop work. We will use all your feedback to help improve customer experiences and our communications in the future.

“Easy to order brilliant price and very good delivery thankyou”

Helpful Report

“this company are a bunch of liers. trying to cancel my order after two months of waiting for the delivery because the price of oil has doubled. nothing but thieves”

Helpful Report

“A+ service as always”

Helpful Report

“A+ service as always”

Helpful Report

“I found dealing with BoilerJuice very frustrating! I had to ask three times for an invoice!”

Helpful Report

“Everything went off fine”

Helpful Report

“Easy to order, quick delivery”

Helpful Report

“Excellent Service from Boilerjuice and delivery drivers! Thank you”

Helpful Report

“Efficient, good value and prompt delivery”

Helpful Report

“Quick delivery and excellent price. Thankyou”

Helpful Report

“Great price for fuel and delivery was really quick. The only problem I have - is that I asked for a call the day before the fuel was going to arrive as I would like to have been there as I was not sure that the tank would take the full amount of fuel that I ordered. There was a message left on my phone to contact a driver, which I tried three times to contact him and still haven't had a call back. When I arrived home on the same day I realised that the fuel had been delivered - The tank was full ???. For reasons above I have only given a Four star review.”

Helpful Report

“Excellent quality service, professional efficient friendly. Very pleased with the overall experience. I would highly recommend them”

Helpful Report

“I have been using Boiler Juice for some years, have always been happy with the service you provide.”

Helpful Report

“Really reliable easy to use”

Helpful Report

“I already did”

Helpful Report

“Efficient service and always make sure best price. oil arrived earlier than quoted. Additive arrived promptly. Very good all round service. Thank you.”

Helpful Report

“Came in quick time, good quality oil.”

Helpful Report

BoilerJuice.com is rated 3.3 based on 1,001 reviews