BoilerJuice.com Reviews

Name: BoilerJuice.com
Address: LDH House, St Ives Business Park, Parsons Green, St Ives,, Cambridgeshire, Cambridgeshire
Rating: 3.31

3.3 Rating 1,010 Reviews

57 %

of reviewers recommend BoilerJuice.com

Company Reviews

Metrics

Info

3.3

Based on 1,010 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 53%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	3.1 out of 5
Returns & Refunds
Refunds Process	Difficult

About BoilerJuice.com:

From the UK's First Heating Oil Price Comparison Service to the UK's Number 1 Heating Oil Marketplace
Founded in 2004, BoilerJuice was created by a group of friends who wanted to make ordering heating oil easier, cheaper and more convenient.

Over the past 16 years we've grown in size, but our core aim has stayed the same: To help you find the best heating oil price in your area, quickly and easily.

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Location:

LDH House, St Ives Business Park, Parsons Green, St Ives,,
Cambridgeshire
Cambridgeshire
PE27 4AA

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BoilerJuice.com 5 star review on 12th January 2022

Emma

Anonymous

Anonymous // 01/01/2019

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“Efficient, good value and prompt delivery”

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“Quick delivery and excellent price. Thankyou”

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“Great price for fuel and delivery was really quick. The only problem I have - is that I asked for a call the day before the fuel was going to arrive as I would like to have been there as I was not sure that the tank would take the full amount of fuel that I ordered. There was a message left on my phone to contact a driver, which I tried three times to contact him and still haven't had a call back. When I arrived home on the same day I realised that the fuel had been delivered - The tank was full ???. For reasons above I have only given a Four star review.”

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“Excellent quality service, professional efficient friendly. Very pleased with the overall experience. I would highly recommend them”

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“I have been using Boiler Juice for some years, have always been happy with the service you provide.”

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“Really reliable easy to use”

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“I already did”

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“Efficient service and always make sure best price. oil arrived earlier than quoted. Additive arrived promptly. Very good all round service. Thank you.”

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“Came in quick time, good quality oil.”

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“very good service”

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“Always on time and keen prices”

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“I've used Boilerjuice for years and always had great service. Definitely the easiest way to order oil.”

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“Very competitive prices, easy to place an order and they delivered on time. Very happy with the service.”

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“Great service, great price, great communication. My oil is always at least on time - if not early - and I always get a text message the day before delivery. I've been ordering from BoilerJuice for years and never had a problem.”

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“No issues except I was not left a delivery print out from the tanker To be honest i have no conformation of how much oil was delivered. My tank gauge might be inacurate but it certainly did not register to show my ordered oil quantity had been delivered. Regardless of coronavirus restrictions there is no excuse for not leaving the tanker print out. Back to my old supplier for me.”

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“Oil arrived quickly & was efficiently pumped into our tank.”

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“These guys do what it says on the tin with great prices.”

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“Easy to use website, good price for oil. Speedy delivery”

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“TERRIBLE customer service if something goes wrong. Oil was really bad quality and wrecked my cooker. Complained- Boilerjuice hides behind a wall of automated replies. Eventually, they claimed they had emailed me (after 4 weeks) - no email received!! AVOID THIS COMPANY”

Helpful Report

Hi Kieran, We are sorry to see that you have given us a one-star review. We have looked into your account, the suppliers communications with us and your previous communications with us. BoilerJuice would not want any customer to receive heating oil which is not good quality. If a customer states there is an issue with the oil we take it very seriously and investigate further. We have looked into your delivery, and we can confidently say that the only product that was on the delivery vehicle that day and the day before was kerosene. The fuel was collected directly from Valero Terminal in Plymouth on the morning of the delivery. Your delivery was in the middle of the driver load from that day, and there were a further 15 deliveries on that specific load. We are sorry to see that there is an issue with your cooker, but as we have had no other customers contact who received this oil we can conclude that the damage to your cooker most likely has arisen from another issue, not the heating oil we have provided. If you would like to discuss this further, you can contact a customer service agent on the live chat through our website. We appreciate the time you have taken to write a review. Thank you for your feedback and we will use it to help improve our communication with customers in the future.

“Ordered and paid for baby tanker mid April. Guy turns up in an oversized tanker first week of May and after a defeated shrug, goes away leaving us without our oil. Email BJ. Second delivery attempted, again in a smaller, but still not baby, tanker. Email BJ, get first ignored and the fobbed off then ignored again. Speak directly to supplier who tells me they've tried delivery 6 times, but funnily enough can't fulfil the order as they dont have a baby tanker!! Told to contact BJ, my heart sinks. Email BJ again. And again, and again and again, again etc. And still I get either ignored or fobbed off. And so it continues, for 4 weeks and counting dealing with Donna. At one point I'm told its been escalated to a manager as its now urgent. Sadly it seems to have been immediately de escalated as we're back dealing with Donna again. Donna seems very nice, but she's not getting this sorted! While all this goes on, two of my immediate neighbours get oil delivered ordered via BJ for a baby tanker at the same time I did. Driver disappeared without giving us a second look. Oh, and to rub it in, this morning I receive a new, unprompted BJ quote for nearly twice the amount I have already paid. WTAF? I don't really know where to go with this now so I try Facebook and no response. I've tried messenger and had no response. It's quite possibly the worst experience of customer service I've had (and I've had a lot of dealings with Vodafone over the years!). Soon we will be completely out of oil and that'll be it for hot water. We can cope without heating. For now. Come on Boilerjuice, sort it out! If you're interested it's order 2661866.”

Helpful Report

Dear Rob, We are sorry to see that your experience with BoilerJuice was unsatisfactory, we have looked further it to issues that have been raised in your review. We can see from our records that there were issues with the size of the vehicle needed to access your property. During the period you were attempting to communicate with BoilerJuice our customer service team were experiencing a high number of customer enquiries, as agents were unable to communicate by phone. This was due to the difficult decision to turn off our phone lines for customer service enquiries as our staff were working from home. This meant that our agents were unable to answer customer enquiries over the phone and we had limited staff monitoring social media. Due to demand and a change in handling customer enquiries, our response times were affected during the last few months. We sincerely apologise for the delayed responses and have made changes to tackle these issues. The supplier was also receiving a high number of orders which delayed their response to our staff. We now have monitoring put in place to make sure we work with the best suppliers in the business. We can see that your enquiry was escalated to management, who contacted the suppliers on the agent's behalf and was also escalated to senior management at the supplier workplace. We sincerely apologise for your experience and have made many improvements to make ensure customers have a positive experience in the future.

BoilerJuice.com is rated 3.3 based on 1,010 reviews