BoilerJuice.com Reviews

Name: BoilerJuice.com
Address: LDH House, St Ives Business Park, Parsons Green, St Ives,, Cambridgeshire, Cambridgeshire
Rating: 3.31

3.3 Rating 1,010 Reviews

57 %

of reviewers recommend BoilerJuice.com

Company Reviews

Metrics

Info

3.3

Based on 1,010 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 53%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	3.1 out of 5
Returns & Refunds
Refunds Process	Difficult

About BoilerJuice.com:

From the UK's First Heating Oil Price Comparison Service to the UK's Number 1 Heating Oil Marketplace
Founded in 2004, BoilerJuice was created by a group of friends who wanted to make ordering heating oil easier, cheaper and more convenient.

Over the past 16 years we've grown in size, but our core aim has stayed the same: To help you find the best heating oil price in your area, quickly and easily.

Visit Website

Location:

LDH House, St Ives Business Park, Parsons Green, St Ives,,
Cambridgeshire
Cambridgeshire
PE27 4AA

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BoilerJuice.com 5 star review on 12th January 2022

Emma

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Great service and I feel I get fantastic value for money!”

Helpful Report

“Great service and the pump lubricant arrived just before the oil delivery. Perfect timing:)”

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“A very good service. Excellent!!”

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“Easy website with instant quotes. Value for money. Excellent communication regarding delivery”

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“The automatic meter reader on my1200 lrs tank seems incapable of registering amounts above 900 lrs even when I know there is at least 1100lrs in it ???”

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“Competitive prices. Hassle-free delivery.”

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“Connected makes life simple. Oil turns up when required.”

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“Paid for 1000 litres , had 860 litres delivered , drives wrote on delivery note, and said for us to contact the office for a refund. Contacted the office who have said we aren’t entitled to the refund as the driver said he delivered the full amount. Will even be providing them with cctv of the driver writing on the delivery note. Clearly untrustworthy staff, avoid at all costs”

Helpful Report

Good Afternoon, Thank you for leaving us your recent feedback. We are really sorry to hear of the difficulty you have had following your recent delivery. Please be assured that our Resolutions Team are in contact with the supplier regarding this and will fully investigate this on your behalf. A member of our Resolutions Team will be in touch with you directly regarding this. Once again, we sincerely apologise for any inconvenience caused by this but please be assured that we will be touch. Kind Regards Customer Services

“Very poor service. I left specific instructions to be contacted the day before delivery so access could be unlocked. This did not happen so delivery could not be made. I called and it took 30 minutes to get thru. After 24 hrs I received an email saying delivery would be made next day, it was not as At 4.45 I again received an email saying delivery would be made the next day. I have contacted Boilerjuice but they cannot tell me if I will get my delivery today. The operator I spoke to tried his best to help, which is why I have given them 1 star. Poor service I will not use Boilerjuice again.”

Helpful Report

Good Afternoon, Thank you for taking the time to leave us your feedback. We are very sorry to hear you did not receive the requested contact from the supplier before your delivery. This is noted clearly on your order which is forwarded to the suppliers. Our Supplier Management team will speak to the supplier to ensure this instruction is followed on future orders you may place with us. Customer Service is extremely important to us at BoilerJuice and we are sorry if you feel that your issue was not dealt with correctly. We can assure you that any feedback we receive from our customers is looked into and taken seriously. Only by listening to our customers can we improve their experience when using BoilerJuice. Having looked at your order, we can see that the supplier has now marked this as having been delivered. Please do let us know if this is not the case. On behalf of both the supplier and BoilerJuice, please accept our sincere apologies for the lack of service you feel you received on this occasion. Kind Regards Customer Services

“Very poor customer service. I have used boiler juice for many years now, with no problems. However on this occasion one of there tanker drivers said he could not get the tanker down my track, and I would need a 4 wheeler. I have had the standard and 4 wheeler tanker deliver for years now with no problem. Boiler juice want £35 failed delivery charge before they try delivery again, or £35 before they release my money I’ve paid for the oil. Surely this isn’t legal. Two days of promises to call me back and discuss the issue, but no call. I am now nearly out of oil and on furlough. Any suggestions.......”

Helpful Report

Good Afternoon, Thank you for your feedback, although we're sorry to hear you have been unhappy with the service you have received. Having looked at your account, we can see that a member of our Resolutions Team has been in touch regarding the issue you have reported, so we do hope this has now been resolved. We are sorry for the delay in responding to you regarding this, we are experiencing a high amount of customer contacts at present and our staff are working extremely hard to respond to all customers as quickly as possible. We can only apologise if this was not your experience of contacting us. We would also like to assure you that fees charged have been requested by the supplier and Boilerjuice in no way benefits financially from these. All fees paid are passed to the supplier in full. Once again, we sincerely apologise for any inconvenience caused & if we can help any further, please do contact us. Kind Regards Customer Services

“This company provides no customer service whatsoever. Despite taking my money I was let down time and time again with no support or response from Boilerjuice. I ended up dealing direct with their appointed supplier. Lesson learned - cut out the useless, money grabbing, middle-man.”

Helpful Report

Good Evening, Thank you for your feedback. We are really very sorry to hear your delivery was not completed within the time specified by the supplier, and the subsequent issues with communication around this. The supplier has confirmed that there was a delay with some deliveries, we really are sorry that your order was affected by this. The suppliers do try their very best to deliver all orders within the expected time, however sometimes delays are unavoidable. We do understand that the key point is around communication, and we are working hard with the suppliers to improve the lines of communication so we can keep our customers as up to date as possible with their orders. Customer Service is extremely important to us at BoilerJuice and we are sorry you feel that your issue was not dealt with correctly. We can assure you that any feedback we receive from our customers is looked into and taken seriously. Only by listening to our customers can we improve their experience when using BoilerJuice. Once again please accept our apologies for the inconvenience caused to you, if we can assist you any further, please do contact us. Kind Regards Customer Services

“I ordered some oil on the 4th December, planning ahead for Xmas. As of today, Dec 30th it hasn’t been delivered, despite promises via texts and calls. Be very wary of using this company.”

Helpful Report

Good Evening, Thank you for taking the time to leave us your feedback. We are really sorry to hear your delivery was not completed within the time specified by the supplier, and the subsequent issues with communication around this. The supplier has confirmed that there was a delay with some deliveries, we really are sorry that your order was affected by this. The suppliers do try their very best to deliver all orders within the expected time, however sometimes delays are unavoidable. We do understand that the key point is around communication, and we are working hard with the suppliers to improve the lines of communication so we can keep our customers as up to date as possible with their orders. Once again please accept our apologies for the inconvenience caused to you, if we can assist you any further, please do contact us. Kind Regards Customer Services

“1000 liters ordered on the 13/12/20 and delivery date given as the 30/12/20. Received a text and email on the morning of the 30/12/20 saying oil was out for delivery. Come 16:30 I contacted boiler juice as there was no delivery. No answers just an apology, no reason, just saying it was now tomorrow. If they knew that then why wasn't I informed, why did I have to chase them? This is the second time a delivery date has not been met!”

Helpful Report

Good Evening, Thank you very much for taking the time to leave us your feedback, although we're really sorry to hear you were unhappy with the service you received. Having looked at your order, we can see that, unfortunately, the supplier reported that the driver did not have enough product on board the first day your delivery was scheduled, which was the reason your delivery was not able to be made. The supplier then rescheduled your delivery for the following day. We do understand that the key point is around communication, and we are working hard with the suppliers to improve the lines of communication so we can keep our customers as up to date as possible with their orders. Customer Service is extremely important to us at BoilerJuice and we are sorry if you feel that your issue was not dealt with correctly. We can assure you that any feedback we receive from our customers is looked into and taken seriously. Only by listening to our customers can we improve their experience when using BoilerJuice. Once again please accept our apologies for the inconvenience caused to you, if we can assist you any further, please do contact us. Kind Regards Customer Services

“I wish I had read the appalling reviews of Boiler Juice and their so called connected service before I signed up. They are holding over £200 of my money and I have a full tank of oil and they are delaying any action with continual questions. Why am I paying £6+ per month for them to tell me when to order, my old method of dipping the tank with a marked rod was quite efficient. I shall use market forces in future and the abundance of cheap deals that often undercut their prices but at least I will get decent service elsewhere .”

Helpful Report

“Been using Boiler juice for a number of years now. But for the last few orders had gone to pot, with late deliveries. The latest one was .. I ordered my oil in December using my payment plan with BJ scheduled for the 21st December. Had an text on the day stating the driver had been ill so it was scheduled for the following day. Hoping that my oil had been delivered the following day I received an email saying that the company they use ( Chandlers) didn’t deliver because of a fence which was around tank. I couldn’t believe what I was reading in fact it’s not a fence but a small garden trellis which has been there for some time now and my oil has been delivered without any problem!! My husband phoned BJ and explain it was just a small garden trellis which was causing any obstruction to the tank. There replied was it was health and safety. My husband explained if needed he would unscrew the small trellis if needed so we could have our oil delivered before Christmas, as my elderly Father who has Dementia and has been in Hospital. Hoping they would take it into consideration. So we will be cancelling our Account with BJ and going to a proper company with better customer service!!”

Helpful Report

Good Afternoon, Thank you for taking the time to leave us your feedback, although we really are very sorry to hear that you are unhappy with the service you have received. Having looked at your order, we can see that one of our Team Leaders has been in touch with you directly and that your order has now been delivered. We do hope that, although your delivery was delayed, our Customer Service Team were able to assist and restore some faith in the service we offer. Once again, we sincerely apologise for any inconvenience or upset caused. Please do contact us if we can help you any further. Kind Regards Customer Services

“No customer service just unhelpful order takers as they have no ability or willingness to help and if you ask to speak to someone that can you are told no-one is available and they will call you back but this never happens so effectively Broilerjuice has no customer service and just don't give a toss once they have your money - Terrible unhelpful untrustworthy.”

Helpful Report

Good Afternoon, Thank you for leaving us your feedback, although we are sorry to hear you were unhappy with the service you received. If you would like to provide us with some further information such as your postcode or order number we will be very happy to look into this for you. We do appreciate that you may have provided this previously, however with no information on this particular review we are unable to connect it to an order or customer account. Once again, please accept our apologies for any inconvenience or upset caused. Kind Regards Customer Services

“Purchased an inline water separator from Broilerjuice but when it arrived Friday it was not fit for purpose so I called their customer service but was told they don't deal with any shop purchases and the apropreat person would call me on Monday so by late Tuesday it was aparent I was not getting the promised call so I phoned again only to then be told I would need to send back their faulty item at my expense ? - I informed the agent she was wrong as the Consumer Protection Act very clearly states otherwise and asked politely to speak to a manager only to be told " That's not how it works here " someone will call - And I already know how good they are at returning promised calls. What a bunch of cowboys thinking they can just ignore UK law and be totaly unanswerable a total disgrace but thats what you get for using a faceless middle man. AVOID”

Helpful Report

Good Afternoon, Thank you very much for taking the time to leave us your feedback, although we really sorry to hear you are unhappy with the service you have received from us. Please be assured that we have passed this onto a Team Leader to contact you, we are sorry to hear this has not yet happened. Customer Service is extremely important to us at BoilerJuice and we are sorry you feel that your issue was not dealt with correctly. We can assure you that any feedback we receive from our customers is looked into and taken seriously. Only by listening to our customers can we improve their experience when using BoilerJuice. Once again, we sincerely apologise for any inconvenience or upset caused. Kind Regards Customer Services

“I have used Boilerjuice for over 10 years with very good service. I have swapped over to connected - big mistake!!! I have no control over MY money at all as they have to refund it if you want it!! I have over £500 in my tank bank with a full tank of oil!! I have been waiting 17 days for a refund that I have chased many times and they are not answering my messages. I will be cancelling connected and wont be using them again. Loyalty obviously does not matter!!!😡”

Helpful Report

“Late deliveries customer service promise to get back to you but never do rubbish company avoid”

Helpful Report

Good Evening, Thank you for leaving us your feedback, although we are sorry to hear you are unhappy with our service. If you would like to provide us with some further information such as your surname/postcode or order number we will be very happy to look into this for you. We do appreciate that you may have provided this previously, however with no information on this particular review we are unable to connect it to an order or customer account. Once again, please accept our apologies for any inconvenience caused. Kind Regards Customer Services

“Have used Boilerjuice on and off for years. Just signed up to the Connected service and the service has been abysmal. Have paid upfront for a delivery before 16 Dec. Boilerjuice have also taken a direct debit. Tanker arrived last Saturday but refused to deliver, citing an imaginary problem with the tank. The tank has never been a problem before for any other deliveries. The tank has been checked and is completely fault free. Emailed to ask when this would be resolved and got a stock reply of "We're looking into it." Emailed again during the week and no reply. Emailed today and got same reply with none of the issues raised being addressed. Will be closing account if no satisfactory response in next 24 hrs.”

Helpful Report

BoilerJuice.com is rated 3.3 based on 1,010 reviews