BoilerJuice.com Reviews

Name: BoilerJuice.com
Address: LDH House, St Ives Business Park, Parsons Green, St Ives,, Cambridgeshire, Cambridgeshire
Rating: 3.26

3.3 Rating 1,030 Reviews

56 %

of reviewers recommend BoilerJuice.com

Company Reviews

Metrics

Info

3.3

Based on 1,030 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Customer Service
Communication Channels	Telephone, Email

About BoilerJuice.com:

From the UK's First Heating Oil Price Comparison Service to the UK's Number 1 Heating Oil Marketplace
Founded in 2004, BoilerJuice was created by a group of friends who wanted to make ordering heating oil easier, cheaper and more convenient.

Over the past 16 years we've grown in size, but our core aim has stayed the same: To help you find the best heating oil price in your area, quickly and easily.

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Location:

LDH House, St Ives Business Park, Parsons Green, St Ives,,
Cambridgeshire
Cambridgeshire
PE27 4AA

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BoilerJuice.com 5 star review on 12th January 2022

Emma

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Our oil was not delivered by the stated last delivery date, and when I phoned I was first told casually not to worry, that it would be delivered the following day and I would get a confirmation email. I received no such email, nor was the oil delivered, so I phoned again and before I got through to anyone was cut off after nineteen minutes of hanging on the phone listening to them extolling their wonderful customer service; then I phoned yet again and was cut off after thirty-six minutes, presumably because their office was about to close. I then went to the website, which told me that if my oil had not been delivered by the date promised, I should phone their customer service line!!”

Helpful Report

Good Morning, Thank you for your feedback. We are really sorry to hear your delivery has not been completed within the time specified by the supplier, and the subsequent issues with communication around this. The supplier has confirmed that due to issues with driver illness and the volume of orders received there is a delay with some deliveries, we really are sorry that your order is affected by this. The suppliers do try their very best to deliver all orders within the expected time, however sometimes delays are unavoidable. We do understand that the key point is around communication, and we are working hard with the suppliers to improve the lines of communication so we can keep our customers as up to date as possible with their orders. Please be assured that we are aware of your situation & our team are working extremely hard with the suppliers to obtain delivery dates for all affected customers. We are really sorry you have had difficulty in contacting us. We are in a period of sustained demand currently and are very sorry for the impact this has on our customers trying to contact us. Once again please accept our apologies for the inconvenience caused to you, if we can assist you any further, please do contact us. Kind Regards Customer Services

“Ordered, delivered, good price, whats not to like. Thankyou”

Helpful Report

“Boiler Juice failed to deliver my oil. After four days of chasing, it became clear they couldn't give me an alternative date. I asked for a refund and they only made a partial payment. There was no notice they would make charges and they won't tell me what the charges are for. I am out of pocket. Be very careful.”

Helpful Report

Good Morning, Thank you very much for providing us with your feedback. We are sorry to hear of the delay to your delivery being made and the subsequent cancellation of your order. We can confirm that all fees paid have been returned to your payment card, these should show on your account within a few working days. Should you have any further questions, please do contact us. Kind Regards Customer Services

“Boiler juice failed to deliver my order. I had to chase to find out what was going on. They cancelled the order but made mysterious charges on my card. They are refusing to refund them and refuse to tell me their business address. Has anyone else had anything similar?”

Helpful Report

Good Morning, Thank you very much for providing us with your feedback. We are sorry to hear of the delay to your delivery being bade and the subsequent cancellation of your order. We can confirm that all fees paid have been returned to your payment card, these should show on your account within a few working days. Should you have any further questions, please do contact us. Kind Regards Customer Services

“Good price arrived earlier than quoted.”

Helpful Report

“Ordered easily online . Arrived quickly . Great communication. As always - no problems at all .”

Helpful Report

“As per usual service was first class. The driver was very mannerly and helpful very cheerful and asked if we were coping alright as we are both classed as vulnerable which I thought was very thoughtful of him. Thank you once again.”

Helpful Report

“Very efficient service”

Helpful Report

“ahead of schedule, thank you as the level was low.”

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“nothing is to much trouble there is always someone there to help you never mind what and always give the best price.i recommend this firm”

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“Didn’t receive an email before delivery as requested. Otherwise it was ok.”

Helpful Report

“Oiler Juice have been supplying us for a couple of years now and I have never had any reason to fault the service. Keep up the great work.”

Helpful Report

“always helpful always on time or early always great price. would always recommend.”

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“Easy to use the app and they have been consistently cheaper than local suppliers contacted direct, who then end up delivering the oil! I have signed up to the monthly payment option and await the installation of the tank level monitor.”

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“excellent service best price around. Can't be beaten”

Helpful Report

“Good until something goes wrong. I have never experienced such terrible customer service, paid a premium for a set delivery date. Nothing arrived, so chased a customer service team that where powerless to influence anything, couldn’t tell you anything. Absolutely shocking service. GO direct with suppliers who deliver the oil and not the middle man.”

Helpful Report

Good Morning, Thank you for your feedback. We are really sorry to hear your delivery was not completed within the time specified by the supplier, and the subsequent issues with communication around this. The supplier has confirmed that due to issues with vehicle breakdowns and the volume of orders received there was a delay with some deliveries, we really are sorry that your order was affected by this. The suppliers do try their very best to deliver all orders within the expected time, however sometimes delays are unavoidable. We do understand that the key point is around communication, and we are working hard with the suppliers to improve the lines of communication so we can keep our customers as up to date as possible with their orders. Once again please accept our sincere apologies for the inconvenience caused to you, if we can assist you any further, please do contact us. Kind Regards Customer Services

“Excellent service”

Helpful Report

“Unfortunately the very early (by 9/10 days) of my heating oil, meant that the tank did not have enough room to take the amount I'd ordered. The notification of delivery arrived after the delivery. I paid in full at the time of order, but have not yet received a credit (£80 ish) as my online account says that the full amount was delivered. The print out from the tanker shows the reduced amount, so the discussions continue.”

Helpful Report

Good Afternoon, Thank you very much for your feedback; we are sorry to hear of the difficulty you have experienced following your delivery. Having looked at your order, we can see that the supplier has now confirmed the correct delivered volume and the funds have been returned to your payment card for your under delivery. Once again, we sincerely apologise for and inconvenience or upset caused by this. If we can help any further, please do contact us. Kind Regards Customer Services

“Excellent service and great prices. Def recommended”

Helpful Report

“Very helpful staff and my details are on their system in that I am a vulnerable customer and an OAP.”

Helpful Report

BoilerJuice.com is rated 3.3 based on 1,030 reviews