BoilerJuice.com Reviews

Name: BoilerJuice.com
Address: LDH House, St Ives Business Park, Parsons Green, St Ives,, Cambridgeshire, Cambridgeshire
Rating: 3.32

3.3 Rating 1,001 Reviews

58 %

of reviewers recommend BoilerJuice.com

Company Reviews

Metrics

Info

3.3

Based on 1,001 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 54%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	3.2 out of 5
Returns & Refunds
Refunds Process	Difficult

About BoilerJuice.com:

From the UK's First Heating Oil Price Comparison Service to the UK's Number 1 Heating Oil Marketplace
Founded in 2004, BoilerJuice was created by a group of friends who wanted to make ordering heating oil easier, cheaper and more convenient.

Over the past 16 years we've grown in size, but our core aim has stayed the same: To help you find the best heating oil price in your area, quickly and easily.

Visit Website

Location:

LDH House, St Ives Business Park, Parsons Green, St Ives,,
Cambridgeshire
Cambridgeshire
PE27 4AA

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BoilerJuice.com 5 star review on 12th January 2022

Emma

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Couldn,t have been better - once I'd mastered the multiple website requests”

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“Good price and very swift delivery - only went for the cheapest price with longest delivery time, but arrived two days after ordering, well before the advertised date.”

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“No just leave me alone please. I've got enough problems on my plate without this.”

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“Good service and excellent updates on my order”

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“Efficient and prompt”

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“Excellent value and service.”

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“A fast efficent service, always the most competitive price for domestic heating oil. Excellent.”

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“Competitive price & efficient service.”

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“Great service, fast delivery too Thankyou”

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“Good value speedy response. Delivered earlier than expected.”

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“Very happy with the prompt and efficient service from Boiler Juice, would be more than happy to recommend.”

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“Great service and I feel I get fantastic value for money!”

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“Great service and the pump lubricant arrived just before the oil delivery. Perfect timing:)”

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“A very good service. Excellent!!”

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“Easy website with instant quotes. Value for money. Excellent communication regarding delivery”

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“The automatic meter reader on my1200 lrs tank seems incapable of registering amounts above 900 lrs even when I know there is at least 1100lrs in it ???”

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“Competitive prices. Hassle-free delivery.”

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“Connected makes life simple. Oil turns up when required.”

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“Paid for 1000 litres , had 860 litres delivered , drives wrote on delivery note, and said for us to contact the office for a refund. Contacted the office who have said we aren’t entitled to the refund as the driver said he delivered the full amount. Will even be providing them with cctv of the driver writing on the delivery note. Clearly untrustworthy staff, avoid at all costs”

Helpful Report

Good Afternoon, Thank you for leaving us your recent feedback. We are really sorry to hear of the difficulty you have had following your recent delivery. Please be assured that our Resolutions Team are in contact with the supplier regarding this and will fully investigate this on your behalf. A member of our Resolutions Team will be in touch with you directly regarding this. Once again, we sincerely apologise for any inconvenience caused by this but please be assured that we will be touch. Kind Regards Customer Services

“Very poor service. I left specific instructions to be contacted the day before delivery so access could be unlocked. This did not happen so delivery could not be made. I called and it took 30 minutes to get thru. After 24 hrs I received an email saying delivery would be made next day, it was not as At 4.45 I again received an email saying delivery would be made the next day. I have contacted Boilerjuice but they cannot tell me if I will get my delivery today. The operator I spoke to tried his best to help, which is why I have given them 1 star. Poor service I will not use Boilerjuice again.”

Helpful Report

Good Afternoon, Thank you for taking the time to leave us your feedback. We are very sorry to hear you did not receive the requested contact from the supplier before your delivery. This is noted clearly on your order which is forwarded to the suppliers. Our Supplier Management team will speak to the supplier to ensure this instruction is followed on future orders you may place with us. Customer Service is extremely important to us at BoilerJuice and we are sorry if you feel that your issue was not dealt with correctly. We can assure you that any feedback we receive from our customers is looked into and taken seriously. Only by listening to our customers can we improve their experience when using BoilerJuice. Having looked at your order, we can see that the supplier has now marked this as having been delivered. Please do let us know if this is not the case. On behalf of both the supplier and BoilerJuice, please accept our sincere apologies for the lack of service you feel you received on this occasion. Kind Regards Customer Services

BoilerJuice.com is rated 3.3 based on 1,001 reviews