BoilerJuice.com Reviews

Name: BoilerJuice.com
Address: LDH House, St Ives Business Park, Parsons Green, St Ives,, Cambridgeshire, Cambridgeshire
Rating: 3.31

3.3 Rating 1,009 Reviews

57 %

of reviewers recommend BoilerJuice.com

Company Reviews

Metrics

Info

3.3

Based on 1,009 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 53%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	3.1 out of 5
Returns & Refunds
Refunds Process	Difficult

About BoilerJuice.com:

From the UK's First Heating Oil Price Comparison Service to the UK's Number 1 Heating Oil Marketplace
Founded in 2004, BoilerJuice was created by a group of friends who wanted to make ordering heating oil easier, cheaper and more convenient.

Over the past 16 years we've grown in size, but our core aim has stayed the same: To help you find the best heating oil price in your area, quickly and easily.

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Location:

LDH House, St Ives Business Park, Parsons Green, St Ives,,
Cambridgeshire
Cambridgeshire
PE27 4AA

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BoilerJuice.com 5 star review on 12th January 2022

Emma

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Ordered, delivered, good price, whats not to like. Thankyou”

Helpful Report

“Boiler Juice failed to deliver my oil. After four days of chasing, it became clear they couldn't give me an alternative date. I asked for a refund and they only made a partial payment. There was no notice they would make charges and they won't tell me what the charges are for. I am out of pocket. Be very careful.”

Helpful Report

Good Morning, Thank you very much for providing us with your feedback. We are sorry to hear of the delay to your delivery being made and the subsequent cancellation of your order. We can confirm that all fees paid have been returned to your payment card, these should show on your account within a few working days. Should you have any further questions, please do contact us. Kind Regards Customer Services

“Boiler juice failed to deliver my order. I had to chase to find out what was going on. They cancelled the order but made mysterious charges on my card. They are refusing to refund them and refuse to tell me their business address. Has anyone else had anything similar?”

Helpful Report

Good Morning, Thank you very much for providing us with your feedback. We are sorry to hear of the delay to your delivery being bade and the subsequent cancellation of your order. We can confirm that all fees paid have been returned to your payment card, these should show on your account within a few working days. Should you have any further questions, please do contact us. Kind Regards Customer Services

“Good price arrived earlier than quoted.”

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“Ordered easily online . Arrived quickly . Great communication. As always - no problems at all .”

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“As per usual service was first class. The driver was very mannerly and helpful very cheerful and asked if we were coping alright as we are both classed as vulnerable which I thought was very thoughtful of him. Thank you once again.”

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“Very efficient service”

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“ahead of schedule, thank you as the level was low.”

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“nothing is to much trouble there is always someone there to help you never mind what and always give the best price.i recommend this firm”

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“Didn’t receive an email before delivery as requested. Otherwise it was ok.”

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“Oiler Juice have been supplying us for a couple of years now and I have never had any reason to fault the service. Keep up the great work.”

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“always helpful always on time or early always great price. would always recommend.”

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“Easy to use the app and they have been consistently cheaper than local suppliers contacted direct, who then end up delivering the oil! I have signed up to the monthly payment option and await the installation of the tank level monitor.”

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“excellent service best price around. Can't be beaten”

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“Good until something goes wrong. I have never experienced such terrible customer service, paid a premium for a set delivery date. Nothing arrived, so chased a customer service team that where powerless to influence anything, couldn’t tell you anything. Absolutely shocking service. GO direct with suppliers who deliver the oil and not the middle man.”

Helpful Report

Good Morning, Thank you for your feedback. We are really sorry to hear your delivery was not completed within the time specified by the supplier, and the subsequent issues with communication around this. The supplier has confirmed that due to issues with vehicle breakdowns and the volume of orders received there was a delay with some deliveries, we really are sorry that your order was affected by this. The suppliers do try their very best to deliver all orders within the expected time, however sometimes delays are unavoidable. We do understand that the key point is around communication, and we are working hard with the suppliers to improve the lines of communication so we can keep our customers as up to date as possible with their orders. Once again please accept our sincere apologies for the inconvenience caused to you, if we can assist you any further, please do contact us. Kind Regards Customer Services

“Excellent service”

Helpful Report

“Unfortunately the very early (by 9/10 days) of my heating oil, meant that the tank did not have enough room to take the amount I'd ordered. The notification of delivery arrived after the delivery. I paid in full at the time of order, but have not yet received a credit (£80 ish) as my online account says that the full amount was delivered. The print out from the tanker shows the reduced amount, so the discussions continue.”

Helpful Report

Good Afternoon, Thank you very much for your feedback; we are sorry to hear of the difficulty you have experienced following your delivery. Having looked at your order, we can see that the supplier has now confirmed the correct delivered volume and the funds have been returned to your payment card for your under delivery. Once again, we sincerely apologise for and inconvenience or upset caused by this. If we can help any further, please do contact us. Kind Regards Customer Services

“Excellent service and great prices. Def recommended”

Helpful Report

“Very helpful staff and my details are on their system in that I am a vulnerable customer and an OAP.”

Helpful Report

“Reliable delivery as always and arrived earlier than advertised, so I was very happy with that.”

Helpful Report

BoilerJuice.com is rated 3.3 based on 1,009 reviews