BoilerJuice.com Reviews

Name: BoilerJuice.com
Address: LDH House, St Ives Business Park, Parsons Green, St Ives,, Cambridgeshire, Cambridgeshire
Rating: 3.26

3.3 Rating 1,030 Reviews

56 %

of reviewers recommend BoilerJuice.com

Company Reviews

Metrics

Info

3.3

Based on 1,030 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Customer Service
Communication Channels	Telephone, Email

About BoilerJuice.com:

From the UK's First Heating Oil Price Comparison Service to the UK's Number 1 Heating Oil Marketplace
Founded in 2004, BoilerJuice was created by a group of friends who wanted to make ordering heating oil easier, cheaper and more convenient.

Over the past 16 years we've grown in size, but our core aim has stayed the same: To help you find the best heating oil price in your area, quickly and easily.

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Location:

LDH House, St Ives Business Park, Parsons Green, St Ives,,
Cambridgeshire
Cambridgeshire
PE27 4AA

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BoilerJuice.com 5 star review on 12th January 2022

Emma

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“This was the first time I have used Boiler Juice. I placed the order on line and chose Express Delivery 5 as we were pretty low. The delivery came 3 days ahead of schedule. No fuss. Great experience.”

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“consistent as ever”

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“Liked the swift service, the different options for delivery, and the fact that prices are quoted including the 5% VAT. Their promptness was specially useful as a fault with our electronic gauge meant we had less oil than we thought and needed more in a hurry!”

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“Good price, quick and efficient delivery”

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“Better vetting of delivery operatives. The driver who came to our house knocked over and broke a planter containing a plant, but didn’t bother telling us. We were at home and witnessed him standing on our patio furniture to reach the fill hole on the tank, rather than using a ladder or the like. Very poor and unprofessional service!”

Helpful Report

Good Morning, Thank you very much for your feedback regarding your recent delivery. We are very sorry to hear that there may have been damage caused whilst delivery was being made. Please be assured that we have passed this over to our Resolutions Team who will discuss with the supplier and then contact you directly regarding this. In the meantime, if you have any pictures of the damage please forward these to customer.services@boilerjuice.com. Once again, we apologise for any inconvenience or upset caused by this. Kind Regards Customer Services

“Excellent service and price!!!”

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“Good price, seamless ordering process and kept up to date on status of order. What's not to like”

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“Actually arrived a few days early but I had space in the tank for the full order! I was notified beforehand so no problem. The guys get on with the job, they know where the tank is and I'd left it unlocked so job done with no fuss.”

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“Easy convenient, pay in monthly ready when you need to order.”

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“Excellent prices with great delivery service.”

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“Excellent service, ordered my oil on Sunday and got delivered 2 days later 🤩”

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“Very fast service many thanks ordered on Tuesday got oil delivered on Wednesday”

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“Good service”

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“Fast, cheapest. Driver a bit thick.”

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“Great service and good value”

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“Great website, ordering process and a very reliable service. I will order again and recommend!”

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“Very efficient, just one thing please do not keep sending e mails giving a quote when i have only just filled tank up. Apart from that a good service.”

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“I ordered and paid for 800 litres of oil on 14th March and received confirmation on the 15th March that my ordered would be delivered on or before 26th. By the 26th, the designated supplier had still not even scheduled in the delivery and now I am stuck. I've asked for the delivery to be rescheduled with another supplier as a matter of urgency (I have now run out of oil so no heating or hot water) but the only response I get from BoilerJuice is that they need to speak to the original supplier. I've asked for escalations so I get to speak to a manager..I am still waiting.”

Helpful Report

Good Morning, Thank you for your feedback. We are really sorry to hear your delivery was not completed within the time specified by the supplier, and the subsequent issues with communication around this. The supplier has confirmed that there was a delay with some deliveries, we really are sorry that your order was affected by this. The suppliers do try their very best to deliver all orders within the expected time, however sometimes delays are unavoidable. We do understand that the key point is around communication, and we are working hard with the suppliers to improve the lines of communication so we can keep our customers as up to date as possible with their orders. Once again please accept our apologies for the inconvenience caused to you, if we can assist you any further, please do contact us. Kind Regards Customer Services

“Don't use this company. Paid £30 extra for the heating oil to be delivered the next day, it arrived 2 days later. Contacted BoilerJuice for a refund of the express delivery charge. 10 working days and nothing. Going to report to Trading standards”

Helpful Report

Good Afternoon, Thank you very much for taking the time to leave us your feedback. We are sorry to hear that your delivery was not made in the expected delivery window you paid for. Please be assured that our Supply Team are looking into this with the supplier and will come back to you directly regarding this. Please accept our apologies for the delay in this being rectified for you. Once again, we sincerely apologise for any inconvenience caused by this. Kind Regards Customer Services

“My oil tank was part full when boiler juice arrived. It had capacity for 1125 litres to be put in. Boilerjuice charged me for 1225 litres. Riddle me this. How on earth did they fit it the extra 100 litres? Did they magically increase the capacity of my tank? I asked them about it and they got really shirty about it. Not using them again. Avoid.”

Helpful Report

Good Afternoon, Thank you for your feedback. We are sorry to hear you are were not entirely happy with your recent delivery. The Proof of Delivery ticket which we obtained from the supplier shows a printed, metered reading with 'start' and 'finish' amounts and also a printed confirmation of the total litres pumped from the tanker into your tank. These systems are checked on a regular basis by Trading Standards Officers who visit all depots and check the meters through their calibrated system to ensure the amount delivered by every vehicle is accurately recorded. We can assure you that no delivery driver would ever deliberately deliver oil to any place other than the customers tank which must be connected to a heating system. They are trained to ensure that spillages are kept to a bare minimum, if at all as this is a major environmental hazard. Had there been any oil spillage around your tank following delivery there would have been a strong smell from the fuel. Should you so wish, we are very happy to request the supplier contacts you directly to discuss this further should you remain dissatisfied. We ultimately want all our customers to be confident that they have received the order they have paid for. Once again, we sincerely apologise for any upset caused by this and if we can help any further, please do contact us. Kind Regards Customer Services

BoilerJuice.com is rated 3.3 based on 1,030 reviews