BoilerJuice.com Reviews

Name: BoilerJuice.com
Address: LDH House, St Ives Business Park, Parsons Green, St Ives,, Cambridgeshire, Cambridgeshire
Rating: 3.26

3.3 Rating 1,030 Reviews

56 %

of reviewers recommend BoilerJuice.com

Company Reviews

Metrics

Info

3.3

Based on 1,030 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Customer Service
Communication Channels	Telephone, Email

About BoilerJuice.com:

From the UK's First Heating Oil Price Comparison Service to the UK's Number 1 Heating Oil Marketplace
Founded in 2004, BoilerJuice was created by a group of friends who wanted to make ordering heating oil easier, cheaper and more convenient.

Over the past 16 years we've grown in size, but our core aim has stayed the same: To help you find the best heating oil price in your area, quickly and easily.

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Location:

LDH House, St Ives Business Park, Parsons Green, St Ives,,
Cambridgeshire
Cambridgeshire
PE27 4AA

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BoilerJuice.com 5 star review on 12th January 2022

Emma

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Absolutely shocking customer service. Ordered oil on 30/1 and told delivery would be on or before 13/2. Received emails and texts confirming oil was routed for delivery. No oil delivered - no contact regarding delivery. Called boiler juice at 9am 14/2 to be told that the supplier can’t deliver the oil today and also can’t give a date for delivery. Boiler juice confirmed that they have no solution other than to cancel the order and re-order or pay the extra for an emergency delivery.”

Helpful Report

“Absolutely shocking customer service. Ordered at a premium for express delivery which was meant to arrive on or before a certain date now 4 days on from the latest date and still no oil. Even though there is a vulnerable person at the address refused to do anything, other than saying they would contact us back the following morning 1st thing, and then not doing so.”

Helpful Report

“Terrible customer service. Paid a premium for Christmas delivery which was 2 weeks late. Customer service would not respond to messages and never phoned back despite promising to. Got £15 ‘compensation’ which can only be used as a voucher on future orders. Blamed all on their supplier and refused to acknowledge their poor service. Would not recommend.”

Helpful Report

“Charged £11.99 admin fee to cancel my order despite the fact that it was their suppliers error - apparently I have poor access to tank despite the fact that we have NEVER had issue with access ,which they could check on their system as been using Bolierjuice for over 4 years! In addition we were in all day and no delivery was even attempted - yet Bolierjuice charged me for cancelling the order and going elsewhere - shame on you, will never use again.”

Helpful Report

“Quite appauling customer service. Had an order 10.12.22 due days before Xmas ,didnt arrive ( no communication re delay I chased ). Caused anxiety over Xmas. Arrived on 28.12.2022. Have been told i will get a discount/part refund given they failed to meet the delivery date. 7 Emails & 11 Phonecalls, 3 requests to speak to a manger, no call back whatsoever. They put the F in being FOBBED off. Make your own judgement.Try your local supplier.”

Helpful Report

“ooooh! I'm still waiting for a delivery that was ordered on 9th Dec 22, supposedly delivered on 20th Dec22 now it's 17 Jan 23, I complained so they closed my account, I've made 41 phone calls. still no oil or refund. The matter ahs been referred to the OFT and the complaints commission, Boilerjuice have responded saying the matter is being dealt with. Well I'd like to see the oil or my money, they are robbers who have stolen £2000 of my money and I want it back!! but you can always go online!! OH! NO your account has been disabled. sounds like a Sci-Fi plot!! they have left me without oil or an explanation.”

Helpful Report

“Awful company zero customer service still waiting for oil ordered on 23rd December! Disgrace - interesting that all the positive reviews are completely non-descript! FAKE!”

Helpful Report

“AVOID - Had exactly the same issue as other one star reviewers. Order was paid for and scheduled for a date, nobody arrived. Had an email 6 days later stating tanker had visited but had (unsustained) concerns about the tank and access - we have cameras on the property, no truck ever arrived, never had any issues with the access to the tank with any previous delivery. Poor service - deceptive. AVOID”

Helpful Report

“This is the second time I have paid online with money taken out of account to find there was a ‘problem online’ and although money was in account the earlier date had passed and I needed to pay £15 more for the same order. Really? This was promised to be credited but not. No oil delivered over Christmas as booked. Now the 7th January - no oil, no contact. Boiler juice used to be excellent. Now they are abysmal. What a shame.”

Helpful Report

“Just like everyone else, ordered on 9th December, and was promised delivery on or before 23rd December. Then delayed to on or before 31st December. It is now 5th January and still no delivery. No reply to two emails, and gave up waiting for phone to be answered after 45 min. Contacted local oil delivery company on Tues 3rd January and had a delivery today 5th Jan. What is wrong with Boilerjiuice ? Have used before and service was good, but will NEVER use again.”

Helpful Report

“Important Boilerjuice claim your contract is with the supplier and they are just a broker. This is false. You paid the money to them and not the supplier. They made a contract with the supplier. Not you. Any refund must be refunded to the card or bank, origin of payment. Not your 'tank account.' It even states this in their own terms of service. If you ordered fuel and it was not delivered boilerjuice are in breach of contract. This is confirmed with Citizens Advice. Seek compensation. Seek advice. Report.”

Helpful Report

“NON DELIVERY - DREADFUL SERVICE I placed an order for Domestic Heating oil on 10th December 2022 and was advised by email that it would be delivered on or before 23rd December. The price was also competitive, however this is where the good news came to an abrupt halt. On the 21st December I was advised by email that my delivery had been delayed to 31st December. As a retired couple who are mostly at home I rushed out and checked my tank level and worked out I should be able to last until the 31st, but only just. I phoned Boilerjuice and after 40 minutes of waiting on the phone, the Customer Service rep definitely confirmed that all was okay for the oil to be delivered on or before the 31st Dec 2022. I also followed this up with several emails and customer support forms which to this day I never had a reply to. However, a couple of days before the 31st December I then received another email stating that the delivery had been delayed again, but this time no delivery date can be given! I phoned Boilerjuice again and was told there was nothing they could do as they had absolutely no leverage over their chosen supplier. This was astounding to me as they they were happy to take my £621 immediately on the 10th December (almost a months before). I also emailed and raised a formal complaint, again no reply to this day. This remained the situation until the 4th January 2023 when I decided I just had to cancel my order, and order from a local supplier This was outrageous service provided to a retired couple who had to sit in a cold house throughout the New Year. In the end I had to cancel my order, fight to get the £15 Boilerjuice Admin fee back, and re-order locally. Boilerjuice are just a distribution organisation who choose the cheapest supplier based on the large orders they place (which is why their prices are competitive). BUT they appear to have absolutely no leverage over these suppliers and therefore paying the cheaper price is definitely not worth it.”

Helpful Report

“Having placed an order with Boiler juice on 3rd December for 500 litres of heating oil to arrive on or before 21st December I am still waiting. Received an automated call at 9pm on the 20th to advise delivery was scheduled for following day. No oil was delivered. Phoned to complain and eventually got through after 45 minutes wait to be told it would be resolved and delivered on the 30th December never came no contact etc. Rang today Jan 3rd 50 minute wait to be answered- not our problem supply issues is all I got out of them, Again no oil was delivered. Boiler Juice have sold me oil that they cannot provide. Their customer service is shocking as echoed by all the latest reviews, AVOID!!!!!!!!!!!!!!”

Helpful Report

“ordered oil 7th december for delivery on or BEFORE 21ST December, then promised on or BEFORE 31ST December, phoned today 2nd JANUARY phone says customer service training so cannot speak with anyone, FUNNY THEY TOOK THE MONEY OUT OF MY BANK ON 8TH DECEMBER DAY AFTER I ORDERED IT, CANNOT ORDER FROM ANOTHER COMPANY AS YOU TOOK MY MONEY, THIS IS ALMOST A MONTH AGO, AND NO HEATING OIL SO LEFT IN THE COLD AND NO CUSTOMER SERVICES TO CONTACT, I HAD TO RATE THIS ONE STAR OTHERWISE COULDN'T COMPLETE THE FORM I DONT RATE THEM AT ALL! STEER CLEAR PAY EXTRA AND USE LOCAL COMPANY.”

Helpful Report

“I had an email on 7 December advising me my oil would be delivered by 23 December, I chased on 22 December and was then told it had been delayed and would arrive by 31 December. I chased again on 28 and was assured it would be here, I rang again today as I have now run out of oil and was told it should be here tomorrow I have just received an email advising me my oil now won’t be here until 3 January. Every time I ring I have been on hold for at least 20 mins. I now have no heating or hot water for 4 days.”

Helpful Report

“Ordered my fuel on 4th December and was told it would be delivered on or before 23rd December. On 21st December they informed me there was a delay until 31st December, but it was too late to order with anyone else this year. Despite informing them on 23rd December that I have two vulnerable adults on the premises I received an email late on 30th December to tell me there was a further delay. They have not even bothered with a delivery date this time. Terrible customer service and we have been left without fuel all through Christmas and New Year.”

Helpful Report

“Appalling company who I will never use again. No oil despite order being placed on 08/12 and multiple delivery dates given. No proactive communication, no updates, long hold waits to speak to anyone and unhelpful ill informed call handlers. Total waste of time. Use a local company who cares.”

Helpful Report

“Failure to deliver then continually tell you you’re order is being rescheduled and you receive a call to confirm your delivery date or you receive is a email telling you your order has been cancelled. Your money is now in a tank account and you are able to reorder your oil. Wait another three weeks and pay £60 more. Seems like a real good way of conning more money out of innocent people I cancelled my order. I cancelled my current account. I’ve re-asked for a refund which takes 5 to 7 working days only took them five seconds to take my money and I will never use boiler juice again.”

Helpful Report

“Ordered 4th December was due by 23rd and nothing, get an email saying it is delayed until 31st!!! asked for a guarantee it will be delivered and got no reply. This is not the first time we had a delivery issue with them but we thought we would give them another chance, never again we will stick with the oil club in future. They are a right Mickey Mouse Outfit, take your money and dont deliver…still waiting and it is nearly a month now”

Helpful Report

“No one answers the phone when you call and they have taken money from us which exceeds what we originally paid we don’t want their service for a monitor but they have kept that money and when trying to call to get it refunded no one answers this has to be the worst Mickey Mouse operation in the uk bad customer service we have as of yet still waiting to receive an email too which we sent over a week ago now no response to said email still waiting to actually talk to a real person.everybody should avoid this company as you don’t get anywhere with them .”

Helpful Report

BoilerJuice.com is rated 3.3 based on 1,030 reviews