BoilerJuice.com Reviews

Name: BoilerJuice.com
Address: LDH House, St Ives Business Park, Parsons Green, St Ives,, Cambridgeshire, Cambridgeshire
Rating: 3.29

3.3 Rating 1,016 Reviews

57 %

of reviewers recommend BoilerJuice.com

Company Reviews

Metrics

Info

3.3

Based on 1,016 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 53%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	3.1 out of 5
Returns & Refunds
Refunds Process	Difficult

About BoilerJuice.com:

From the UK's First Heating Oil Price Comparison Service to the UK's Number 1 Heating Oil Marketplace
Founded in 2004, BoilerJuice was created by a group of friends who wanted to make ordering heating oil easier, cheaper and more convenient.

Over the past 16 years we've grown in size, but our core aim has stayed the same: To help you find the best heating oil price in your area, quickly and easily.

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Location:

LDH House, St Ives Business Park, Parsons Green, St Ives,,
Cambridgeshire
Cambridgeshire
PE27 4AA

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BoilerJuice.com 5 star review on 12th January 2022

Emma

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Still giving daily % readings on my monitor (10%_30% in spite of the fact that I removed the monitor 3 weeks ago. - rubbish con set up.”

Helpful Report

“Ordered oil. Paid for oil and had an agreement. Oil goes up, boilerjuice cancell order and tell me they cant keep to their side of the deal. Offer a £15 voucher oil up £170 on 500 litres. Boilerjuice never honoured the agreement we had”

Helpful Report

“Can’t get a response to my simple e-Mail query re my last tank top up despite chasing. The Connected account isn’t working particularly well for me.”

Helpful Report

“My connected account was closed early March as it had been nothing but a problem from the start and I’ve been waiting for my refund ever since. It is now 22nd April. They even had the cheek to subtract a further £5.99 admin fee from the amount owed. No one answers the phones, no one answers the live chat, no one responds to e mails. Avoid at all costs, I’ll never use them again”

Helpful Report

“Awful. Unable to get through to anyone. No telephone number on line always busy.”

Helpful Report

“Placed an order and paid in full just before the Ukraine conflict began. Then two weeks later as delivery was due they just cancelled my order. Checked the price at that point and it had more than doubled. Disgraceful behaviour, clear beach of contract and I have complained to the OFT. AVOID!”

Helpful Report

“Ordered oil a week ago but had no confirmation E mail so attempted to ring the company , no answer , we left the phone in the queue for 2 hours!! Nobody is answering the web chat after numerous attempts so we now don’t know what to do? How do we contact this company?? If needs be I am prepared to drive to the office , £500 is a lot of money to us it’s ridiculous!! Is this company still trading??!!”

Helpful Report

“Failed to fulfill order, promised to refund £374. No sign of that and no sign of any oil. I suspect they will fold shortly. Taking them to Small claims court for money owed.”

Helpful Report

“If you don't need to contact the company the service is great. If you have a problem, forget it! They are impossible to call and the so called Live Chat doesn't get a response. I've used them for years with no problem but customer service has crashed recently. I think I'll go elsewhere”

Helpful Report

“This company are diabolical in relation to contact no phones no live chat email non existent. Having been informed to close my account on numerous occasions they still took money from my debit card twice. I am still waiting on a refund which is less than what they have taken.give them a wide birth going downhill fast .”

Helpful Report

“Very poor. No telephone contact available, tank monitor is way out of calibration. I've emailed twice and had no response.”

Helpful Report

“Joined connected and then had too cancel 5 months later due too moving asked for a refund 4 weeks ago I was told it would be in my bank 3-5 working days, no refunds made and now being ignored when making contact..steer clear”

Helpful Report

“Have been trying to get hold of Boiler Juice for five weeks now. All I've had is two requests to top up account to enable an order to be placed. This has been done but still no order confirmation. Tank now down to 25% capacity, unable to get anyone at Boiler Juice to respond! No customer service at all, on-line chat returns an error message, emails ignored and no one picks up the phone. not impressed!”

Helpful Report

“Oh dear, I joined Boiler Juice connected program as I thought their price promise and their ability to monitor your oil using a telemetry system was a great idea. The reasonable admin fee to remove me from checking the oil and getting the best price seemed a no brainer. The reality was nothing like expected. They claim to check oil prices daily to give you the cheapest quote. What they don't tell you is that they only check with the oil suppliers they use. They are considerably dearer than the cheapest like for like quote that I could find on multiple occasions, some days as much as 30p per litre more expensive. There is no financial benefit in being with Boiler Juice so unless you have more money than sense steer clear.”

Helpful Report

“Wow, on the 16th February this great company BoilerJuice accepted my order of 500 ltrs of oil for £333 from Certas Oil Company. On the 17th March my order was cancelled after hours on the phone/texts/online chats with both companies (like lots of furious customers I have heard of with the different excuses these companies give). The long and short of it is that although my order was accepted and paid for at that going price, I can now only re-order which will now cost around £750. BUT I AM SO PLEASED TO SAY THEY HAVE COMPENSATED ME WITH A £1.00 VOUCHER FOR MY UPSET AND INCONVENIENCE, MY HUSBAND BEING 83 Yrs, ON BLOOD THINNERS AND SEVERAL MEDICAL CONCERNS. OH NO, FORGOT TO SAY THEY HAD ALREADY CHARGED ME WITH A £5.00 ADMIN FEE EVEN HAVING NO SALE. 😡😡😡”

Helpful Report

Dear Customer, We are sincerely sorry that your order was cancelled and understand the frustrations you've shared in your review. We apologise that the response to your inquiry was longer than usual. Due to an increase in customer enquiries, response times have been impacted. We have been asking our customers to contact us by our online form instead of Live Chat or the phone lines, as this allows our team to work through and help more customers, more effectively. From the notes on your account, the cancellation of your order was due to the supplier stating that your tank was unsafe due to a crack. We appreciate how frustrating the cancellation of your order must have been for you and your husband however, due to a risk of an oil spillage, the supplier had to cancel your delivery. Once again we apologise for any inconvenience or concern this may have caused you and your husband.

“You don’t even deserve 1 star for what you did to Christine Dryden and her 83 year old husband. Disgusting.”

Helpful Report

Dear Laura, We are sorry to see that you have given us a 1-star rating. We understand your concern regarding Mrs Christine Dryden and her husband, and we are truly sorry for their experience. However, due to the supplier stating that their tank was unsafe because of a crack, they could not continue with the delivery. The supplier's safety regulations are important as they reduce the risk of oil spillages. We once again, apologise for any inconvenience we have caused Mrs Christine Dryden and her husband.

“Awful service, not had delivery when due. Received email saying it would be delivered, took day off work, still no delivery! They took my money weeks ago. They will not answer phone calls, live chat says try later and website won't let you order. This company should not be allowed to trade, WARNING NOT USE BOILER JUICE Many thanks Shane Pletts”

Helpful Report

Dear Shane, We apologise that your delivery did not arrive in the expected timeframe. There is a range of factors that are currently impacting the heating oil industry, these have led to some delays in deliveries. We are working with our suppliers to manage these factors as best as possible. Our customer service team is experiencing a high volume of customer enquiries, resulting in longer response times. We are asking all customers to use our online forms rather than use the Live Chat or phone lines; this allows our team to work through and help more customers, more effectively. Once again, we are sincerely sorry for any inconvenience this has caused you and thank you for providing feedback.

“After using boiler juice for around 5 years with no issues our last delivery was chaotic. We did finally get delivery but communication with boiler juice was next to useless. This was a few weeks ago before the present oil issues. We are still waiting for response to our logged complaint!! Not sure what has happened to this company but things don’t look good. Disappointed at lousy communication will deal with oil suppliers directly.”

Helpful Report

Dear Roger, We apologise that the communication regarding your delivery was not satisfactory. Our customer service team have seen an increase in customer enquiries; this has impacted the responses times. We can reassure you that a team member will be in touch to assist you with your enquiry as quickly as possible. We are working closely with our suppliers to manage the factors affecting the heating oil industry which will help us improve customer experiences in the future. Once again, we are sincerely sorry for your experience and any inconvenience this has caused you.

“I took out a connected tank subscription and 2 months after the monitor was installed on the 18th of Feb my heating oil ran out, I had a fuel delivery in December and in January, i suspect that they are short delivering as I did not received a tanker receipt for either delivery and in two months I appear to have consumed almost my entire years fuel usage. So i order more fuel on the 1St of March as this was the first availability that the website would allow me to order, I waited until until the 15th of March for my delivery and when i chased the supplier identified on the order they cancelled it with Boiler Juice. I have now had no central heating for over a month, no response from Boiler juice, to add insult to injury Boiler juice didn't refund my money, they simply placed in the tank account, i have requested the money back and my tank account now shows a zero balance and I haven't received my funds, I am currently unable to order any fuel until the funds are returned, I will never use or recommend Boiler Juice again. The most appalling customer service I've ever experienced”

Helpful Report

Dear Customer, We sincerely apologise that your heating oil order was cancelled and we understand your frustration. There have been a number of factors impacting the heating oil industry over the last few months, which has unfortunately led to some cancellations. We can reassure you that BoilerJuice will refund your money back for your order. A customer service agent is no longer needed to complete refunds. If you would like to process your refund, log into your Connected account, there is a refund button available to release any funds back from your tank account into your bank account. We sincerely apologise for the inconvenience this has caused and thank you for taking the time to provide feedback.

“Ordered three weeks ago, then they cancelled my order 5 days after it was supposed to be delivered. Leaving me having to pay heavily inflated prices. Then to top it off only partially refunded my money. Disgusting company, will never use again”

Helpful Report

BoilerJuice.com is rated 3.3 based on 1,016 reviews