BoilerJuice.com Reviews

Name: BoilerJuice.com
Address: LDH House, St Ives Business Park, Parsons Green, St Ives,, Cambridgeshire, Cambridgeshire
Rating: 3.26

3.3 Rating 1,030 Reviews

56 %

of reviewers recommend BoilerJuice.com

Company Reviews

Metrics

Info

3.3

Based on 1,030 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Customer Service
Communication Channels	Telephone, Email

About BoilerJuice.com:

From the UK's First Heating Oil Price Comparison Service to the UK's Number 1 Heating Oil Marketplace
Founded in 2004, BoilerJuice was created by a group of friends who wanted to make ordering heating oil easier, cheaper and more convenient.

Over the past 16 years we've grown in size, but our core aim has stayed the same: To help you find the best heating oil price in your area, quickly and easily.

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Location:

LDH House, St Ives Business Park, Parsons Green, St Ives,,
Cambridgeshire
Cambridgeshire
PE27 4AA

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BoilerJuice.com 5 star review on 12th January 2022

Emma

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“My advice is DO NOT USE THIS COMPANY. I placed an order with Boiler juice on 4th December for 900 litres of heating oil on a 5 working day delivery to arrive on or before 9th December. Received an email and text on the 9th to advise delivery was scheduled for that day. No oil was delivered. Phoned on the 12th to complain and eventually got through after 35 minutes wait to be told it would be resolved. Received an email and text on the 13th to advise delivery was scheduled for that day. Again no oil was delivered. Today, 15th December, i phoned to be told very unhelpfully and arrogantly that boiler juice were only a price comparison site and they had no responsibility for the delivery of my order although they would try and escalate our order with the delivery company and call me back. Despite their assurances, having received no further updates, I have called the supplier Certas to be told they ran out of heating oil on the 13th December and Boiler Juice were informed. So in conclusion Boiler Juice have sold me oil that they cannot provide. Their customer service is shocking and they have lost loyal customer who has used them for 6 years by failing to provide the service they offer, failing to provide any communication and failing to be truthful when questioned about my order. To make matters worse I am expected to wait 5 days for my payment to be refunded when I have had to pay to an alternative supplier. I am now close to running out and need to wait until the 20th December for an urgent delivery to arrive. AVOID.”

Helpful Report

“Boiler Juice are useless. Ordered two weeks ago for delivery by 9th Dec and paid extra. Now 15th and still no sign. I contacted Certas direct, was told they are prioritising their direct customers and probably no other orders via agents before 30th Dec. Boiler Juice totally oversell their service. Now cannot contact on the phone, think they have barred my number!!! Going elsewhere as have no choice... DO NOT USE ... false economy as they cannot meet their promises or the demand. Also, the so called customer service advisers do not help ... just keep apologising. Was told not to call Certas ... wonder why?”

Helpful Report

“they are the worst company I have ever dealt with I placed an order nearly two weeks ago and paid the premium to hve it delivered by last Friday, it is now wednesday, still no oil and they can't even tell me when I'll get it. The worst thing is that I could have gone to lots of other companies when I wnet to them but now because it is so near to Christmas no alternative company can get me a delivery until after Christmas and maybe not until the New Year. I have sepnt over 8 hours waiting in the phone queue or waiting for some answers when I do finally get though and still nothing costructive back from them. I am now looking at having to get a plumber in to drain my heating system so it doesn't freeze, and looking for a hotel that will take my family and our pets. The cost to me will be several thousands of pounds just because of boiler jiuce's incompetence. DO NOT USE THEM - GO ANYWHERE BUT TO BOILER JUICE”

Helpful Report

“Folks this is my 5th delivery and no sign of it Previous 4 deliveries fine No response from customer service Sad to see that the company has gone down the pan so quickly since my last order in May 2022”

Helpful Report

“Be aware that Vicky using your money without permission! Do not keep any money on Boiler Juice account! Terrible customer service! Still waiting for phone call back from Vicky! Case went for legal advice and further help !”

Helpful Report

“Ordered 1000 litres, money taken from account straightaway. Delivery supposed to be 29.9.2022 (I was given that date) waited all day no notification that this has been changed. I have not been given an amended date. Sadly, not the first time this has happened. Making contact is not easy, cannot find the live chat option and email unanswered. Not the same service we used to receive. Next time will use local firms and contact them myself. Disappointing.”

Helpful Report

“I placed an order which was due to be delivered today. By 4:50pm it still hadn't arrived. I called you. You told me that the supplier had rescheduled my delivery to Monday with no reason given. I am now out of heating oil and therefore unable to hear my home. My husband has severe arthritis and now is beginning to feel the cold and is in pain. We will have to say with friends this weekend as we can't stay in a cold house. I will never use you again. The service we've received is beyond poor. If I'd not called to check on our delivery I would still be none the wiser. Avoid this company at all costs if you want and need a reliable service.”

Helpful Report

“I have used boiler juice many times but over a period of time I have noticed the service declining from a day time delivery to a late at night delivery to no delivery at all today, after receiving Email confirmation that they would be here today 30th of September for order 3705157 we waited all day to give driver locations of tanks but this time no one turned up, they have had nearly a £1000.00 of my money for over a week, we are still in September and the excuse that they are overloaded with work does not wash, I sent an Email asking what had happened but no one came back to me (very rude), from now on rather then wasting a day waiting I will pay a 1p or 2p extra per litre and have a local depot delivering and who allows payments for delivery once it has been been delivered into my tanks.”

Helpful Report

“Driver very unhelpful, got within 35 ft of my tank with his vehicle and refused to deliver because he was in a hurry and the job looked inconvenient. Called telly sales and was told I had to rebook, receive a refund and pay a new much higher price. Very unhelpful.”

Helpful Report

“I was charged £10 surcharge as I ordered 800 litres and 720 fitted in the tank. The tank watchman is a crude measurement of oil needed. I was not informed of a surcharge as was just charged this. With the cost of everything I am disgusted with the service and excessive charge considering the times we are living in. Companies are on the ‘make’.”

Helpful Report

“I'm still waiting for compensation for a late delivery from February 2022.”

Helpful Report

“Really shocking behaviour - ordered 1500l fuel online, delivery came and was only 999l. I had to chase for a response and refund - we need the oil for winter so asked for the shortage just to be redelivered - I was refused. They now want to charge me 2 x service deliveries for what was essentially the same order. I have given them every opportunity to put this right but customer services can seemingly not deviate from their script. Please consider alternative providers unless you want duplicate service charges, at a time when fuel prices are already crippling! Shame on businesses that don't hold their hands up when they have made a mistake”

Helpful Report

“Beware of hidden charges from Bolier Juice and their subcontractors. I asked for a long date delivery, but the company chose to deliver the fuel early, and because they only managed to fill 90% of the tank, they slapped a punitive fee to 'compensate them' for a loss of profit on volume.”

Helpful Report

“Still giving daily % readings on my monitor (10%_30% in spite of the fact that I removed the monitor 3 weeks ago. - rubbish con set up.”

Helpful Report

“Ordered oil. Paid for oil and had an agreement. Oil goes up, boilerjuice cancell order and tell me they cant keep to their side of the deal. Offer a £15 voucher oil up £170 on 500 litres. Boilerjuice never honoured the agreement we had”

Helpful Report

“Can’t get a response to my simple e-Mail query re my last tank top up despite chasing. The Connected account isn’t working particularly well for me.”

Helpful Report

“My connected account was closed early March as it had been nothing but a problem from the start and I’ve been waiting for my refund ever since. It is now 22nd April. They even had the cheek to subtract a further £5.99 admin fee from the amount owed. No one answers the phones, no one answers the live chat, no one responds to e mails. Avoid at all costs, I’ll never use them again”

Helpful Report

“Awful. Unable to get through to anyone. No telephone number on line always busy.”

Helpful Report

“Placed an order and paid in full just before the Ukraine conflict began. Then two weeks later as delivery was due they just cancelled my order. Checked the price at that point and it had more than doubled. Disgraceful behaviour, clear beach of contract and I have complained to the OFT. AVOID!”

Helpful Report

“Ordered oil a week ago but had no confirmation E mail so attempted to ring the company , no answer , we left the phone in the queue for 2 hours!! Nobody is answering the web chat after numerous attempts so we now don’t know what to do? How do we contact this company?? If needs be I am prepared to drive to the office , £500 is a lot of money to us it’s ridiculous!! Is this company still trading??!!”

Helpful Report

BoilerJuice.com is rated 3.3 based on 1,030 reviews