BoilerJuice.com Reviews

Name: BoilerJuice.com
Address: LDH House, St Ives Business Park, Parsons Green, St Ives,, Cambridgeshire, Cambridgeshire
Rating: 3.26

3.3 Rating 1,030 Reviews

56 %

of reviewers recommend BoilerJuice.com

Company Reviews

Metrics

Info

3.3

Based on 1,030 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Customer Service
Communication Channels	Telephone, Email

About BoilerJuice.com:

From the UK's First Heating Oil Price Comparison Service to the UK's Number 1 Heating Oil Marketplace
Founded in 2004, BoilerJuice was created by a group of friends who wanted to make ordering heating oil easier, cheaper and more convenient.

Over the past 16 years we've grown in size, but our core aim has stayed the same: To help you find the best heating oil price in your area, quickly and easily.

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Location:

LDH House, St Ives Business Park, Parsons Green, St Ives,,
Cambridgeshire
Cambridgeshire
PE27 4AA

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BoilerJuice.com 5 star review on 12th January 2022

Emma

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Ordered oil a week ago but had no confirmation E mail so attempted to ring the company , no answer , we left the phone in the queue for 2 hours!! Nobody is answering the web chat after numerous attempts so we now don’t know what to do? How do we contact this company?? If needs be I am prepared to drive to the office , £500 is a lot of money to us it’s ridiculous!! Is this company still trading??!!”

Helpful Report

“Failed to fulfill order, promised to refund £374. No sign of that and no sign of any oil. I suspect they will fold shortly. Taking them to Small claims court for money owed.”

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“If you don't need to contact the company the service is great. If you have a problem, forget it! They are impossible to call and the so called Live Chat doesn't get a response. I've used them for years with no problem but customer service has crashed recently. I think I'll go elsewhere”

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“Excellent service”

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“This company are diabolical in relation to contact no phones no live chat email non existent. Having been informed to close my account on numerous occasions they still took money from my debit card twice. I am still waiting on a refund which is less than what they have taken.give them a wide birth going downhill fast .”

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“Efficient order and delivery.”

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“Courteous and efficient all round”

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“You sent me a text on 2 March advising that I should top up my account by circa £440 to ensure I was included in your bulk order for oil that was going to be made that forthcoming weekend . The following day I input £500 into my account . When I did not receive confirmation that an oil order had been made I entered into an online chat with Boilerjuice to eventually be told that no supplier could be found in my area and therefore no order had been made but I was then assured that an order would then be made. Still no oil order confirmation which resulted in me phoning Boilerjuice and making an order myself and having to pay a premium for deliver . I have now received a delivery with no help from your 'monitoring ' service. I recognise that there are problems with oil deliveries at the moment but why am paying a monthly administration charge when I'm left to undertake the work myself .”

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“Email reference date and approximate time of delivery would be helpful.”

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“Very poor. No telephone contact available, tank monitor is way out of calibration. I've emailed twice and had no response.”

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“Brilliant,prompt delivery.Came 7.30am next day.Many thanks.”

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“Your Live Chat doesn't work, I can't see how to look at the current oil level, queries by email aren't dealt with properly and getting something done over the phone is either impossible or very very difficult.”

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“Disappointed in the 100% increase in service charge, and probably will make me decision to phone around myself”

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“Excellent service,”

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“This was my first delivery from Boiler juice. All went according to plan, so far i am very pleased with their performance”

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“Easy to use and prompt delivery”

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“Excellent service”

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“All round good service!”

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“Very impressed with the service received with our last order.”

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“Joined connected and then had too cancel 5 months later due too moving asked for a refund 4 weeks ago I was told it would be in my bank 3-5 working days, no refunds made and now being ignored when making contact..steer clear”

Helpful Report

BoilerJuice.com is rated 3.3 based on 1,030 reviews