BoilerJuice.com Reviews

Name: BoilerJuice.com
Address: LDH House, St Ives Business Park, Parsons Green, St Ives,, Cambridgeshire, Cambridgeshire
Rating: 3.31

3.3 Rating 1,009 Reviews

57 %

of reviewers recommend BoilerJuice.com

Company Reviews

Metrics

Info

3.3

Based on 1,009 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 53%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	3.1 out of 5
Returns & Refunds
Refunds Process	Difficult

About BoilerJuice.com:

From the UK's First Heating Oil Price Comparison Service to the UK's Number 1 Heating Oil Marketplace
Founded in 2004, BoilerJuice was created by a group of friends who wanted to make ordering heating oil easier, cheaper and more convenient.

Over the past 16 years we've grown in size, but our core aim has stayed the same: To help you find the best heating oil price in your area, quickly and easily.

Visit Website

Location:

LDH House, St Ives Business Park, Parsons Green, St Ives,,
Cambridgeshire
Cambridgeshire
PE27 4AA

Write Your review

Tell us how BoilerJuice.com made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

Whats your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

BoilerJuice.com 5 star review on 12th January 2022

Emma

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Failed to fulfill order, promised to refund £374. No sign of that and no sign of any oil. I suspect they will fold shortly. Taking them to Small claims court for money owed.”

Helpful Report

“If you don't need to contact the company the service is great. If you have a problem, forget it! They are impossible to call and the so called Live Chat doesn't get a response. I've used them for years with no problem but customer service has crashed recently. I think I'll go elsewhere”

Helpful Report

“Excellent service”

Helpful Report

“This company are diabolical in relation to contact no phones no live chat email non existent. Having been informed to close my account on numerous occasions they still took money from my debit card twice. I am still waiting on a refund which is less than what they have taken.give them a wide birth going downhill fast .”

Helpful Report

“Efficient order and delivery.”

Helpful Report

“Courteous and efficient all round”

Helpful Report

“You sent me a text on 2 March advising that I should top up my account by circa £440 to ensure I was included in your bulk order for oil that was going to be made that forthcoming weekend . The following day I input £500 into my account . When I did not receive confirmation that an oil order had been made I entered into an online chat with Boilerjuice to eventually be told that no supplier could be found in my area and therefore no order had been made but I was then assured that an order would then be made. Still no oil order confirmation which resulted in me phoning Boilerjuice and making an order myself and having to pay a premium for deliver . I have now received a delivery with no help from your 'monitoring ' service. I recognise that there are problems with oil deliveries at the moment but why am paying a monthly administration charge when I'm left to undertake the work myself .”

Helpful Report

“Email reference date and approximate time of delivery would be helpful.”

Helpful Report

“Very poor. No telephone contact available, tank monitor is way out of calibration. I've emailed twice and had no response.”

Helpful Report

“Brilliant,prompt delivery.Came 7.30am next day.Many thanks.”

Helpful Report

“Your Live Chat doesn't work, I can't see how to look at the current oil level, queries by email aren't dealt with properly and getting something done over the phone is either impossible or very very difficult.”

Helpful Report

“Disappointed in the 100% increase in service charge, and probably will make me decision to phone around myself”

Helpful Report

“Excellent service,”

Helpful Report

“This was my first delivery from Boiler juice. All went according to plan, so far i am very pleased with their performance”

Helpful Report

“Easy to use and prompt delivery”

Helpful Report

“Excellent service”

Helpful Report

“All round good service!”

Helpful Report

“Very impressed with the service received with our last order.”

Helpful Report

“Joined connected and then had too cancel 5 months later due too moving asked for a refund 4 weeks ago I was told it would be in my bank 3-5 working days, no refunds made and now being ignored when making contact..steer clear”

Helpful Report

“I would advise that you steer clear of boiler juice. I am sick and tired of receiving advice that my tank levels are reading around 35% mark when by dipping I can see that the level is near 75%. I have had notification about 3 times in the past that I am receiving a delivery which twice because of oil levels i tried to cancel with both boiler juice and the devilry firm about 4 times without any but still it turned up for on two occasions driver admitted could get the delivery in and once only managed 340 galls of the 500 they had ordered without any authority last time I checked prices from local supplier who was 2p. per litre cheaper so bought that and again their delivery was turned away. I intend to cancel my contract with them if I can make contact with them which isn't easy My advice tread carefully”

Helpful Report

BoilerJuice.com is rated 3.3 based on 1,009 reviews