BoilerJuice.com Reviews

Name: BoilerJuice.com
Address: LDH House, St Ives Business Park, Parsons Green, St Ives,, Cambridgeshire, Cambridgeshire
Rating: 3.32

3.3 Rating 1,001 Reviews

58 %

of reviewers recommend BoilerJuice.com

Company Reviews

Metrics

Info

3.3

Based on 1,001 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 54%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	3.2 out of 5
Returns & Refunds
Refunds Process	Difficult

About BoilerJuice.com:

From the UK's First Heating Oil Price Comparison Service to the UK's Number 1 Heating Oil Marketplace
Founded in 2004, BoilerJuice was created by a group of friends who wanted to make ordering heating oil easier, cheaper and more convenient.

Over the past 16 years we've grown in size, but our core aim has stayed the same: To help you find the best heating oil price in your area, quickly and easily.

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Location:

LDH House, St Ives Business Park, Parsons Green, St Ives,,
Cambridgeshire
Cambridgeshire
PE27 4AA

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BoilerJuice.com 5 star review on 12th January 2022

Emma

Anonymous

Anonymous // 01/01/2019

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“Excellent service.”

Helpful Report

“Can’t get a response to my simple e-Mail query re my last tank top up despite chasing. The Connected account isn’t working particularly well for me.”

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“Quick and efficient delivery”

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“The processing fee continues to aggravate !!”

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“Very helpful driver even remembered to close the gate.”

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“Boiler juice are fab, I use the connected service. Takes all the stress out of knowing how much oil you have left, they arrange a direct debit payment that allows filling when needed and the prices are always competitive”

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“Came 10 days earlier than planned without following instructions that the tank is inaccessible unless warning. Just caught the driver so no delay this time. Good that it came earlier but would appreciate the importance of instructions”

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“We have never had any issues with Boiler Juice. The deliveries arrive on time and the drivers are friendly and helpful.”

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“My connected account was closed early March as it had been nothing but a problem from the start and I’ve been waiting for my refund ever since. It is now 22nd April. They even had the cheek to subtract a further £5.99 admin fee from the amount owed. No one answers the phones, no one answers the live chat, no one responds to e mails. Avoid at all costs, I’ll never use them again”

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“Awful. Unable to get through to anyone. No telephone number on line always busy.”

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“Placed an order and paid in full just before the Ukraine conflict began. Then two weeks later as delivery was due they just cancelled my order. Checked the price at that point and it had more than doubled. Disgraceful behaviour, clear beach of contract and I have complained to the OFT. AVOID!”

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“Ordered oil a week ago but had no confirmation E mail so attempted to ring the company , no answer , we left the phone in the queue for 2 hours!! Nobody is answering the web chat after numerous attempts so we now don’t know what to do? How do we contact this company?? If needs be I am prepared to drive to the office , £500 is a lot of money to us it’s ridiculous!! Is this company still trading??!!”

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“Failed to fulfill order, promised to refund £374. No sign of that and no sign of any oil. I suspect they will fold shortly. Taking them to Small claims court for money owed.”

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“If you don't need to contact the company the service is great. If you have a problem, forget it! They are impossible to call and the so called Live Chat doesn't get a response. I've used them for years with no problem but customer service has crashed recently. I think I'll go elsewhere”

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“Excellent service”

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“This company are diabolical in relation to contact no phones no live chat email non existent. Having been informed to close my account on numerous occasions they still took money from my debit card twice. I am still waiting on a refund which is less than what they have taken.give them a wide birth going downhill fast .”

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“Efficient order and delivery.”

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“Courteous and efficient all round”

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“You sent me a text on 2 March advising that I should top up my account by circa £440 to ensure I was included in your bulk order for oil that was going to be made that forthcoming weekend . The following day I input £500 into my account . When I did not receive confirmation that an oil order had been made I entered into an online chat with Boilerjuice to eventually be told that no supplier could be found in my area and therefore no order had been made but I was then assured that an order would then be made. Still no oil order confirmation which resulted in me phoning Boilerjuice and making an order myself and having to pay a premium for deliver . I have now received a delivery with no help from your 'monitoring ' service. I recognise that there are problems with oil deliveries at the moment but why am paying a monthly administration charge when I'm left to undertake the work myself .”

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“Email reference date and approximate time of delivery would be helpful.”

Helpful Report

BoilerJuice.com is rated 3.3 based on 1,001 reviews