BoilerJuice.com Reviews

Name: BoilerJuice.com
Address: LDH House, St Ives Business Park, Parsons Green, St Ives,, Cambridgeshire, Cambridgeshire
Rating: 3.32

3.3 Rating 1,004 Reviews

58 %

of reviewers recommend BoilerJuice.com

Company Reviews

Metrics

Info

3.3

Based on 1,004 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 53%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	3.1 out of 5
Returns & Refunds
Refunds Process	Difficult

About BoilerJuice.com:

From the UK's First Heating Oil Price Comparison Service to the UK's Number 1 Heating Oil Marketplace
Founded in 2004, BoilerJuice was created by a group of friends who wanted to make ordering heating oil easier, cheaper and more convenient.

Over the past 16 years we've grown in size, but our core aim has stayed the same: To help you find the best heating oil price in your area, quickly and easily.

Visit Website

Location:

LDH House, St Ives Business Park, Parsons Green, St Ives,,
Cambridgeshire
Cambridgeshire
PE27 4AA

Write Your review

Tell us how BoilerJuice.com made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

BoilerJuice.com 5 star review on 12th January 2022

Emma

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“You did very well, as in past transactions with you. Payment is simple, update communication good and delivery dependable. Thank you.”

Helpful Report

“fast and efficient”

Helpful Report

“This was the first time we have used Boiler Juice and it worked very well, good price and an excellent delivery time. We are being asked to join their regular delivery system, we shall use them more times before committing to this system. But so far very pleased with them.”

Helpful Report

“Delivery very prompt.”

Helpful Report

“Put in the wrong tank”

Helpful Report

“Always a good service and good value.”

Helpful Report

“Excellent service, best value for money at the expensive times we live in.... So easy to use”

Helpful Report

“Always efficient and quick service and a good price”

Helpful Report

“Easy and quick delivary”

Helpful Report

“Always helpful & quick to resolve any issues. Competitive prices & speedy delivery.”

Helpful Report

“Has never let me down but needs to be aware of price competition. Automatic tank level indication and refill trial was a total failure for me!”

Helpful Report

“Excellent service. Great communication. Delivery as expected on time. Would recommend.”

Helpful Report

“Excellent, was given the price & date for delivery. Very surprised to have the delivery within 3 day's”

Helpful Report

“Easy to order and usually comes earlier than expected.”

Helpful Report

“V good xxxxxxxxxxx”

Helpful Report

“Very good service thanks”

Helpful Report

“Ordered two lots of 500l one to my address , one to another address, the information was not transferred so only the one address went through , waited few days then had a message to say I would have to re order , luckily Peter who was v helpful sorted this out - 3 weeks later finally have a text to advise delivery.”

Helpful Report

“No delivery as promised no process to overcome the supplier’s failings. No oil and no great expectation of it arriving within a week. It seems you order at your peril so buyer beware.”

Helpful Report

“They are too big, and it feels like they ultimately don't care. I ordered on the 3rd Nov for a delivery on 17th Nov. This date was missed and after 2 other missed dates, they eventually came on the 25th Nov but wouldn't come into the property as the pipe was "too dirty". Didn't make sense but they were adamant, so I'm 22 days in and no oil. I cancelled and to be fair the customer service team were nice - I didn't appreciate this service charge of £5 which is now £11 and no matter how hard you try, you will not get that back. It feels really galling to pay for a service, which isn't provided only to be £11 out of pocket, how is that right? If you do insist on using them then give yourself plenty of time - assume it won't work and you will need to go local.”

Helpful Report

“The frustrating thing is that Boilerjuice used to be great. Competitive price, good experience when interacting. I've tried twice since November and both have been awful. The first time I didn't get a supplier till way after due date, they let me down four times and when they did come they wouldn't enter my garage as they didn't want to dirty it. I ended up cancelling in the end and getting a local delivery, with a service charge of £5 which I could live with. The second time they again missed the due date, and on speaking to the supplier they admitted that they couldn't confirm when it would arrive. It was because of this I again cancelled but this time got hit with a whopping £11 service charge! I complained but they said because I cancelled before the due date I had no case, I said that isn't accurate and they should speak to the supplier but I've heard nothing, and ultimately got nothing back. I've given up now on them and the surprising thing is if you go with a local supplier and ask them to price match you'll be surprised how close they get. If you do insist on going with them, push for clarity on the supplier and just call them direct. If you do need to cancel wait till the day after the due date and that way you can complain and hopefully get the service charge back. Good luck if you do go with them though.....”

Helpful Report

BoilerJuice.com is rated 3.3 based on 1,004 reviews