BoilerJuice.com Reviews

Name: BoilerJuice.com
Address: LDH House, St Ives Business Park, Parsons Green, St Ives,, Cambridgeshire, Cambridgeshire
Rating: 3.31

3.3 Rating 1,010 Reviews

57 %

of reviewers recommend BoilerJuice.com

Company Reviews

Metrics

Info

3.3

Based on 1,010 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 53%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	3.1 out of 5
Returns & Refunds
Refunds Process	Difficult

About BoilerJuice.com:

From the UK's First Heating Oil Price Comparison Service to the UK's Number 1 Heating Oil Marketplace
Founded in 2004, BoilerJuice was created by a group of friends who wanted to make ordering heating oil easier, cheaper and more convenient.

Over the past 16 years we've grown in size, but our core aim has stayed the same: To help you find the best heating oil price in your area, quickly and easily.

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Location:

LDH House, St Ives Business Park, Parsons Green, St Ives,,
Cambridgeshire
Cambridgeshire
PE27 4AA

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BoilerJuice.com 5 star review on 12th January 2022

Emma

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Disgraceful. All good unless something goes wrong with supply then they just dump you and pass the blame to supplier. They don't contact you to warn you order may be delayed. They don't compensate you for any delay. They tell on the order will arrive on or before a date, if it doesn't arrive they take no responsibility and just dump you. Even if you have noil oil for 2 weeks. Completely unsympathetic customer service and lack of ownership for problems. Do no use, they let you down. They should be more in touch with their suppliers and know when things will be delayed and forewarn customers. Disgraceful. Don't be caught out by this lots easy to use website. Book direct instead”

Helpful Report

“I have been with boiler juice for ten years without too many concerns but have now withdrawn my account due to how they responded to my complaint regarding a oil delivery.The supplier ,halos,delivered 400 litres of oil instead of the requested 500 litres taking my oil tank up to 6 on my reader and 2/3full.I then had a email stating they couldn’t fill the tank as it was full and the oil company charged me ten pounds as they couldn’t fill the tank,the oil reimbursed was charged at a higher rate than what I had payed for it and despite numerous calls and emails to both companies they have blamed me for my tank,the last excuse being a pressure gage on my tank so it tells you when it’s full,which we have not got!!!Clearly boiler juice can see on my account how much oil I have ordered and my usage in my history, but have offered no apology and as one of their customers taken the suppliers fabricated side.As oil tank users we have to be aware of fuel delivery drivers under delivering etc and the price at the moment is expensive so please be aware if this happens,I will not be using either of these companies in the future”

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“Could not be bothered to turn up and lie”

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“Always reliable and at a favourable rate. I've used them for years!”

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“Very fast service ,well impressed . Over the years have always been Good...”

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“Have used boiler juice years and they are still supper Efficient”

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“You did very well, as in past transactions with you. Payment is simple, update communication good and delivery dependable. Thank you.”

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“fast and efficient”

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“This was the first time we have used Boiler Juice and it worked very well, good price and an excellent delivery time. We are being asked to join their regular delivery system, we shall use them more times before committing to this system. But so far very pleased with them.”

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“Delivery very prompt.”

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“Put in the wrong tank”

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“Always a good service and good value.”

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“Excellent service, best value for money at the expensive times we live in.... So easy to use”

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“Always efficient and quick service and a good price”

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“Easy and quick delivary”

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“Always helpful & quick to resolve any issues. Competitive prices & speedy delivery.”

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“Has never let me down but needs to be aware of price competition. Automatic tank level indication and refill trial was a total failure for me!”

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“Excellent service. Great communication. Delivery as expected on time. Would recommend.”

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“Excellent, was given the price & date for delivery. Very surprised to have the delivery within 3 day's”

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“Easy to order and usually comes earlier than expected.”

Helpful Report

BoilerJuice.com is rated 3.3 based on 1,010 reviews