I share the frustration of ordering heating oil through BoilerJuice. Having placed and paid for an oil order on 13.1.24 for delivery 'on or before 19.1.24', the date passed without delivery. I subsequently received texts confirming BoilerJuice delivery dates of 22nd and 24th Jan, Ist, 5th, 7th and 8th February 2024. Twenty-one days after the first order was due, seven confirmed deliveries had failed to materialise. I rang BoilerJuice Customer Services countless times and requested the matter be escalated to a Manager as a complaint - that process takes up to 48 hours (no callback 48 hours later). Eventually, I had to turn the boiler off and cancel the order - should've done it weeks ago but I was stuck in a loop of receiving and trusting in delivery confirmations which didn't subsequently happen. I also spent many hours of pointless BoilerJuice telephone/email chasing and believing reassurances. I was astounded when BoilerJuice customer services told me the only way to get a current order prioritised is to run out of oil and submit a photo of the tank to prove it. I was equally surprised to learn that I was wrong in thinking that as BoilerJuice had processed the transaction and taken my money, my Contract was with them. It turns out that at the point of sale, the Contract moves to the Supplier who, and this isn't at all helpful, BoilerJuice customer services can't talk to. Equally, the Supplier deflects customer enquiry orders back to BoilerJuice Customer Services due to GDPR compliance. So, if you have a problem with your oil delivery, you're stuck between a rock and a hard place. BoilerJuice has been an appalling customer service experience as well as being costly (I've had to pay an emergency delivery fee on a replacement order and it stings that BoilerJuice will likely have earned interest on my money).