Having used Boiler Juice for many years, I ordered some oil from them, which was due to be delivered around the 24th January 2024. on the 15th of January, I was told they were delivering on the 16th. On the morning of the 16th I get a text to say they are 2miles away and would be with me in five minutes. Due to the short notice and new date, I was unable to take the delivery as they had to enter the property. I have now lost my delivery as they are not in the area again. I will not be able to reorder for another 2/3 days when they have returned my money and I have to start all over again. I have also been fine £40 I think this is deeply unfair and this should be made clear when making the order, ie,that they can come at anytime and expect one to be there constantly. I am not sure how this system is effective if people have to go to the office. I should like to warn others of my experience with Boiler Juice. Susan Hereford