Bob Books Reviews

Name: Bob Books
Address: 241A Portobello Road, London, City of London
Rating: 4.81

4.8 Rating 8,298 Reviews

98 %

of reviewers recommend Bob Books

Company Reviews

Metrics

Info

4.8

Based on 8,298 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

About Bob Books:

Turn your photos into top quality books.

Visit Website

Phone:

0203 011 1644

Email:

info@bobbooks.co.uk

Location:

241A Portobello Road,
London
City of London
W11 1LT

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Bob Books 5 star review on 13th May 2020

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I have had many books from Bob Books and most of them have been excellent. However my recent book, 'Eating on the Equator' has caused a big problem which I ave raised with you already. I asked to have the book published and you then displayed it in your bookshop. Fine so far, but the display shows the book cover without the title, which is useless. Who is going to buy a book without a title? Please contact me about this and find a solution.”

Helpful Report

Posted 5 years ago

Hello David, thank you for your review. If you would please email us over at askbob@bobbooks.co.uk so we can further investigate this issue for you. Kind Regards, Bob Books

Posted 5 years ago

“I have now completed 2 vacation photo albums using Bob Books. I did one using the online version of the software, and one with the downloaded version. I do find there are a few glitches with the software that can be frustrating, but the choice of options available earned me the second (now working on my third!) go. Books can be done completely manually (personally situating photos one at a time) or much quicker by letting the computer do the work for you. There are countless background colour, patters, and design options, many choices of photo organisation, fonts for labelling etc. The quality of the finished books is excellent. The paper quality is great and the book itself looks stunning. Lastly, the delivery time was impressive. I expected to wait days longer than I actually did. I must admit, the cost of each book always makes me suck in my breath a bit, but I just bite the bullet and pay it. Each book is a valuable memory. I am a multi-repeat customer with no stopping in sight!”

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Posted 5 years ago

“I have been using Bob Books for years. I like the choice of books and quality. The product is first class as is the service.”

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Posted 5 years ago

“Excellent quality and very quick production and delivery.”

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Posted 5 years ago

“Very pleased with my book. Had to phone the help line for advice and my problem was solved on the spot. I have made several books following trips to India. I would like to have been able to use a Hindi /English type of font. I wonder if Bob Books would consider adding this to thier font options? Also some Indian clip art would be great! India is a popular holiday destination and I have seen several books on India in your bookshop. I am sure these new additions would be great appreciated by your customers.”

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Posted 5 years ago

“I ordered two foam board prints and a canvas print. The software to compose them was very easy to use and the whole process was straightforward. Unfortunately one of the foam boards arrived damaged but customer services were extremely helpful and sent a replacement immediately. I couldn’t fault the products or the service. I will definitely use Bob Books again and wouldn’t hesitate to recommend them.”

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Posted 5 years ago

“Very pleased with the service - bright colours and sharp pictures”

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Posted 5 years ago

“I HAVE USED ANOTHER BOOK CREATOR IN THE PAST SO AM NEW TO "BOB" I AM DELIGHTED WITH MY GLOSSY LAY-FLAT BOOK AND THE QUALITY OF REPRODUCTION FROM VERY OLD 35MM TRANSPARENCIES IS REMARKABLE. I WAS LESS HAPPY WITH THE DELIVERY SERVICE AND IT WAS ONLY WHEN I CONTACTED BOB CUSTOMER SERVICE TO QUOTE MY ORDER NUMBER THAT I DISCOVERED IT HAD BEEN AWAITING MY COLLECTION FOR SOME DAYS AT MY LOCAL UPS BRANCH . NO NOTIFICATION HAD BEEN ISSUED AS TO ITS FAILED ATTEMPT TO DELIVER AND I AM SURE I WAS IN FACT AT HOME AT THE ALLEGED TIME! SO WELL DONE CUSTOMER SERVICES OTHERWISE IT WOULD STILL BE LYING THERE. I WILL DEFINITELY CREATE ANOTHER "BOB-BOOK"”

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Posted 5 years ago

“Your service was excellent. I will continue to use you & recommend you to others.”

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Posted 5 years ago

“Excellent quality and excellent service.”

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Posted 5 years ago

“I have been using Bobs Books for a couple of years and servers books have been created. It’s easy to use and great results”

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Posted 5 years ago

“easy and controllable process - book quality is excellent. Never had any problems”

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Posted 5 years ago

“Excellent quality and a timely service”

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Posted 5 years ago

“We are really pleased with the quality of the photobook and the efficient service we received from Bob Books. Thanks!”

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Posted 5 years ago

“happy with the outcome, however still struggling with input personal data online when ordering. There are definitely technical issues. appreciated the quick response and managed to order in the end by using your adress. Bob books was informed of this, hopefully it will be resolved in due course.”

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Posted 5 years ago

“Books are always top quality,never found anything to fault. Another thing is Delivery ,packaged well and speedy.”

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Posted 5 years ago

“very easy to use software and makes sure that your photos count.”

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Posted 5 years ago

“I've had 12 or so books and a number of calendars printed by Bob Books and have been pleased with the results up until the last two books which were disappointing. Quite a few pictures were too dark. My monitor and set up is unchanged so appears to me to be a change on the Bob books side. I will continue to use Bob for now if I can correct by uploading re-edited images but it has put me off buying the more expensive finishes in case I have to reprint again.”

Helpful Report

Posted 5 years ago

Hello Paul, Thank you very much for your review. If you would like to contact us and send us over some photographs of the past two photo books you are unhappy with, we will see what we can do for you. Please give us an email on askbob@bobbooks.co.uk Kind Regards, Bob Books

Posted 5 years ago

“First time i have used the site and i was delighted at the results, a book for my sons 40th birthday, he was amazed that his 70;+ mum had done it!!! Mx”

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Posted 5 years ago

“I have bought both a photo book (a wedding album) and a large gallery mount photo from Bobs Books and both are of an exceptional standard. I will certainly use the company again and have recommended them to friends wanting similar products.”

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Posted 5 years ago

Bob Books is rated 4.8 based on 8,298 reviews