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Bluefin SUP Reviews

4.7 Rating 2,129 Reviews
93 %
of reviewers recommend Bluefin SUP
Company Reviews Product Reviews
896
 Metrics Info
4.7
Based on 2,129 reviews
Shipping & Delivery
Delivery Methods
Courier
Average Delivery Time
Within 5 Days
On-time Delivery
Greater than 67%
Accurate And Undamaged Orders
Greater than 76%
Customer Service
Communication Channels
Telephone, Email, Live Chat
Queries Resolved In
Over A Week
Customer Service
2.5 out of 5
Returns & Refunds
Refunds Process
Difficult
Returns Process
Could Be Better
Read Bluefin SUP Reviews

About Bluefin SUP:

About Bluefin SUP:
Bluefin is a family-run business based in Hebden Bridge in West Yorkshire. The team has grown up around the sea. Holidaying on the coast of Scotland, their love of the ocean has grown from a hobby to a successful company, now providing SUPs to people all over the World.

Our Product Range:
We offer a wide and diverse range of SUP boards to suit everybody, whether you’re an avid paddle boarder or just starting out. If you’re looking for an all-rounder we recommend our Cruise range which comes in 4 different sizes ranging from 8ft to 15ft. If you’re a more advanced paddle-boarder then take a look at our Cruise Carbon range.

For the explorer and adventurer, take a look at our Sprint range, our Sprint paddle-boards benefit from a long profile & angled nose that cuts through the water with each stroke. Choose between the 10’8 & 12′ depending on your height & weight or the 15′ for longer distance paddling & tandem use.

If you’ve fancied doing Yoga on the water then we have our wider range of paddleboards starting with the Aqua Fit, the perfect balance & space. It also paddles perfectly as an all-around board. If you have a large group of friends but can only take 1 paddleboard then the 18ft Mammoth board is one to look at, great for group activities and can fit 10 people on deck at once for some serious paddling teamwork.

Where we service:
We ship to every corner of the world! Including the United Kingdom, Germany, Italy, France, Netherlands, Spain, United States, Australia.

Why Bluefin SUP:
Every board you buy comes with a 5-year manufacturer warranty to cover any manufacturing faults, starting from the date of delivery.

We are a globally trusted brand, we are totally committed to providing quality, innovation, and outstanding customer service.

Visit Website

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Bluefin SUP 5 star review on 25th March 2023
Anonymous
Bluefin SUP 5 star review on 17th August 2022
Sup Planet Earth
Bluefin SUP 5 star review on 17th August 2022
Sup Planet Earth
Bluefin SUP 5 star review on 17th August 2022
Sup Planet Earth
Bluefin SUP 5 star review on 17th August 2022
Sup Planet Earth
Bluefin SUP 5 star review on 17th August 2022
Sup Planet Earth
Bluefin SUP 5 star review on 17th August 2022
Sup Planet Earth
4
Anonymous
Anonymous  // 01/01/2019
Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any English
Anonymous
Unverified Reviewer
“I just want to speak to an actual person. Seat ordered over 2wks ago, e mail to say they'd struggled to deliver - no reason as I was in, and nothing from the courier so I suspect that they just didn't have the item in stock. Finally answered by messenger today (ignored my last e mail), with nothing constructive except to say they'd sent me an e mail - no acknowledgement of my one in response or and satisfactory answer. Unfortunately if I don't hear by the end of the day I'll be claiming a refund through my bank, which isn't great as goes against them.”
Helpful Report
Hello, We apologize for the inconvenience you've experienced and for any delay in our response. We understand your frustration and would like to resolve this matter as quickly as possible. Please send us an email at help@bluefintrading.co.uk and we are more than happy to assist you. Best wishes, Bluefin Customer Care Team
Wolfgang
Verified Reviewer
“Ich bin über ein Jahr um das Sprint Carbon 14’ rumgeschlichen – irgendwann gab es ein Angebot, das ich nicht mehr ausschlagen konnte. Das (schnell und unkompliziert) gelieferte Paket ist mehr als komplett; erfreulich ist, dass bei den stabil und hochwertig verarbeiteten Bluefin-SUPs nicht am Zubehör gespart wird – unter anderem findet sich beim „Sprint“ ein leichtes dreiteiliges Carbon-Paddel im Lieferumfang. Am Board selber sind zwei großzügig bemessene Gepäcknetze und D-Ringe verbaut, was die Tourentauglichkeit unterstreicht. Dass auf den Kajak-Sitz und das Doppelpaddel verzichtet wurde, kann ich nachvollziehen – wer sich so ein Touring-Board kauft, wird tendenziell weniger im Sitzen unterwegs sein. Die mitgelieferte Doppelkolben-Handpumpe (drei Phasen) macht auch einen vernünftigen Eindruck – leider kann man damit das Board nur aufpumpen, aber nicht entleeren. Gerade bei der steiferen Carbon-Variante macht es das Zusammenlegen (noch) schwieriger. Freiwillig mag sich das Board nicht gerne zusammenrollen und zurück in den Sack stecken lassen; auf dem Wasser fühlt es sich doch am wohlsten (geht mir ähnlich). Bei mir muss also immer eine zweite Pumpe mit Saugfunktion mit. Der Rucksack mit den integrierten Rollen ist eine super Idee – nur schleift der voll beladene Rucksack beim Ziehen am ungünstig angebrachten oberen Tragegriff gerne über den Boden, so dass man das (17,5 kg !)schwere Teil dann doch lieber trägt (oder für längere Strecken einen Bootswagen unterschnallt). Wenn man das Teil aufgepumpt (dauert bei dem großen Volumen etwas) und im Wasser hat, beginnt der Spaß. Das schmale Board mag sich anfangs ein wenig kippeliger anfühlen als die breiteren Exemplare – dafür wird man mit gutem Geradeauslauf und Geschwindigkeit belohnt. Länge und Steifigkeit sorgen halt immer für mehr Freude im Leben … Ich halte das Board auch für sportlichere Anfänger empfehlenswert, die sich auch mal größere Touren vornehmen. Einzig bei viel Gegenwind und Wellengang dreht sich das Board hartnäckig quer zur Welle und macht das Paddeln zum Wasser-Rodeo. Nachgerüstet habe ich noch eine längere Touring-Finne (Mitte), worunter zwar die Manövrierbarkeit etwas leidet, die aber noch mehr Spurtreue bringt – das macht gerade längere Fahrten sehr entspannt. Alles in allem ein Board, das sich sehr stabil und hochwertig anfühlt, tolle Fahreigenschaften bietet – und angesichts des angemessenen Preises über die kleinen Unzulänglichkeiten hinwegsehen lässt. Außerdem fährt so ein Teil schon mal nicht jeder … Empfehlenswert!”
Helpful Report
Hallo Wolfgang, Vielen Dank, dass Sie sich die Zeit genommen haben, uns Ihr Feedback und die willkommenen Kommentare zu hinterlassen. Wir hoffen, dass Sie weiterhin alles genießen, was Ihr Sprint Carbon zu bieten hat! Mit freundlichen Grüße Kundendienstteam
Waldemar
Verified Reviewer
“Eine unkomplizierte Bestellung, eine schnelle Lieferung und schon sind die beiden Sprint 14 auf dem See! Wir sind absolute Anfänger, haben uns aber für die fortgeschrittenen SUP Variante entschieden. Ein paar Übungstage mit viel Spaß im Wasser und schon geht's. Die SUP's machen nen Heidenspaß! Eine klare Kaufempfehlung! Daumen hoch 👍”
Helpful Report
Hallo Waldemar, Vielen Dank, dass Sie sich die Zeit genommen haben, uns so ein tolles Feedback zu hinterlassen. Wir wünschen Ihnen weiterhin viel Spaß bei Ihren Sprints! Beste Wünsche, Bluefin-Kundenbetreuungsteam
Bernd Bruckmann
Verified Reviewer
“product, content, service, creativity ;-)”
Helpful Report
Hello Bernd, Thank you for your succinct and positive feedback! We're thrilled to hear that you are satisfied with our product, content, service, and even our creativity. Customer satisfaction is our top priority, and your feedback encourages us to continue delivering exceptional experiences. Best wishes, Bluefin Customer Care Team
Trevor Birchall
Unverified Reviewer
“Wanted only one board to progress with…. Reviewed many …..settled on the 10.8 Carbon, not disappointed at all. Bought the seat and extra paddle for a bit of kayaking ….have had two trees planted….result!!”
Helpful Report
Hello Trevor, Thank you for this wonderful feedback! We are pleased to hear you are loving your board and the additional extras to enhance your enjoyment on the water. Happy Paddling! Best wishes, Bluefin Customer Care Team
Karen
Verified Reviewer
“Bought a 12’ Cruise which arrived just 2 days after placing the order. So pleased with the board that I bought another 10’8” Cruise the following week. The boards are really good quality much better than my previous board and customer service is outstanding. Had a lead missing from the electric pump emailed to report this and the replacement lead arrived 2 days later! Would definitely recommend Bluefin for anyone looking for a top quality product and excellent customer service”
Helpful Report
Hello Karen, Thankyou very much for taking the time to leave us a wonderful review! I'm so pleased to hear the team were able to quickly help and provide you with a positive experience. Best wishes, Bluefin Customer Care Team
Anonymous
Verified Reviewer
“Hallo! War mir unsicher wann die Lieferung genau eintrifft...innerhalb von 3 Tagen da...alles super! Hani”
Helpful Report
Hallo There, Ich freue mich zu hören, dass Ihre Lieferung innerhalb der erwarteten Zeit eingetroffen ist und alles für Sie reibungslos verlaufen ist. Ihre Zufriedenheit ist uns wichtig und wir sind immer für ein positives Erlebnis da. Beste Wünsche, Bluefin-Kundenbetreuungsteam
Heidi
Verified Reviewer
“Alles Top 👍 Super schnelle Lieferung Auspacken, aufpumpen….Tolle Qualität Super Optik und alles wie beschrieben Freue mich auf die erste Tour 👍”
Helpful Report
Hallo, Vielen Dank, dass Sie dieses wunderbare Feedback hinterlassen haben. Es ist fantastisch zu hören, dass Sie Ihr SUP lieben und sicher sind, dass Sie viele fantastische Reisen erleben werden. Mit freundlichen Grüße Bluefin-Kundenbetreuungsteam
Giorgio
Unverified Reviewer
“So far I am enthusiastic about the quality of the SUP and the accessories. really fun. Had a small defect when it was delivered (pressure point on the rear part of the SUP). Not bad, but the rear and lower part of the SUP should be packed better when it comes to packaging. But everything else is really perfect.”
Helpful Report
Hello Giorgio. Thank you for your wonderful feedback. At BlueFin, we are committed to providing top-notch products and excellent customer experiences. Your satisfaction is our priority, and we are glad to hear that overall, you are pleased with your purchase. Happy Paddling! Best wishes, Bluefin Customer Care Team
Tami
Unverified Reviewer
“Schönes Design, super Qualität”
Helpful Report
Hallo Tami, Vielen Dank für Ihr wunderbares Feedback! Wir freuen uns zu hören, dass Sie das schöne Design unseres Produkts schätzen und die Qualität großartig finden. Bei Bluefin sind wir stolz darauf, Paddleboards herzustellen, die nicht nur außergewöhnlich gut funktionieren, sondern auch umwerfend aussehen. Es ist fantastisch zu wissen, dass unsere Bemühungen in Design und Handwerkskunst bei Ihnen Anklang gefunden haben. Besten Wünsche, Bluefin-Kundenbetreuungsteam
Colin
Verified Reviewer
“Customer service is great the price for a board of this quality is good it inflates easy and feels great and stable on the water”
Helpful Report
Hello Collin, Thank you so much for taking the time to share your feedback with us! We're delighted to hear that you had a positive experience with our customer service. At Bluefin, we strive to provide exceptional support to our customers, and it's always rewarding to know that our efforts have made a difference. Best wishes, Bluefin Customer Care Team
Zoe
Verified Reviewer
“I have been the owner of two Bluefin Cruise 10.8 SUPs since 2021 and can not recommend them enough. Living in a flat with minimal storage, having only ever been on a Kayak before and not a SUP I needed a solution. After much research Bluefin became the brand of choice due to the full kit including a Kayak conversion plus all the gear and a good length warranty. I started on the Kayak seat and soon became a stand up paddler and have never looked back since. Amazing quality and well worth the investment. My eyes are now on the Cruise Lite when it comes to upgrading.”
Helpful Report
Hello Zoe, We thank you for the wonderful feedback. Your thorough research and ultimate decision to choose Bluefin truly warm our hearts. We take pride in offering comprehensive packages, and we're delighted that our full kit with the Kayak conversion, gear, and good length warranty met your expectations. We aim to provide our customers with the best possible experience, and your positive feedback reinforces our commitment to quality. Best wishes, Bluefin Customer Care Team
Darren
Verified Reviewer
“After doing lots of research on isups, the Bluefin name kept coming up with great reviews for their boards. So on this I purchased two carbon cruise 10.8s. Although these wasn’t a cheap option, I’ve been on cheap boards and although ok, I intended to use these lots and didn’t mind paying for a quality product. I got these in a great deal on their website, in fact it just ended a week earlier but they still honoured the price and refunded me the difference. The board is of great quality and performs brilliant on the water, money definitely well spent and came with a great bundle of accessories, all of great robust quality too. Also, the customer care service they provided me was excellent, one of the best I’ve encountered, any questions answered swiftly and professionally (I used emails). Almost forgot their 5 year guarantee, this shows they take their products seriously. I would highly recommend this company to anyone and everyone.”
Helpful Report
Hello Darren, Thank you so much for your wonderful review! We're absolutely thrilled to hear about your positive experience with Bluefin and your new Carbon Cruise 10.8s. We truly appreciate you taking the time to do thorough research and considering our brand based on the great reviews you came across. We're proud of our products and are delighted that you chose Bluefin for your paddle boarding adventures. Best wishes, Bluefin Customer Care Team
Anonymous
Unverified Reviewer
“Overall good value dor money - very happy”
Helpful Report
Hello There, Thank you for your feedback! We are delighted to hear that you find our products to be good value for money, and we're thrilled to know that you are very happy with your purchase. Your satisfaction is of utmost importance to us, and we take great pride in offering products that exceed your expectations. Happy Paddling! Best wishes, Bluefin Customer Care Team
Refika
Unverified Reviewer
“I'm so happy to with my paddle board ☺️ 🤗 💓 😍 😊 💕”
Helpful Report
Hello Refika, Thank you for the wonderful 5-star feedback. Your satisfaction is our ultimate goal, and it brings us immense joy to know that our product has met your expectations. We take pride in delivering high-quality paddle boards that bring joy and excitement to our customers' water adventures. Best wishes, Bluefin Customer Care Team
Florian
Verified Reviewer
“SUP und Kundenservice sind super, das Paddel ist dagegen absoluter Müll. Vorab, das SUP sowie das Zubehör (bis auf das Paddel) sind sehr gut. Die beiden Sterne Abzug betreffen das mitgelieferte Paddel. Nach zweimaligem Nutzen brach das Paddel unterhalb des Schaffts. Nach kurzem Chat mit dem Kundeservice bekam ich direkt ein neues Ersatzteil, welches dann allerdings nicht mit dem vorhandenen Paddel kompatibel war. Somit wieder mit dem Kundenservice gechattet und ein neues bekommen. Das Neue Paddel hat genau zwei Tage gehalten und ist dann oberhalb des Schaffts gebrochen. Die nächsten Tage soll ich nun erneut ein neues Paddel bekommen, mal sehen wie lange es diesmal hält. Sehr Schade...”
Helpful Report
Hallo Florian, Danke für Ihre Rückmeldung, Seien Sie versichert, wir nehmen Ihr Feedback ernst und untersuchen die Angelegenheit aktiv mit unseren Produkt- und Kundendienstteams. Wir möchten sicherstellen, dass wir Ihnen ein zuverlässiges und langlebiges Paddel bieten, das Ihren Erwartungen entspricht. Besten Wünsche, Bluefin-Kundenbetreuungsteam
Karina
Verified Reviewer
“We have been trying to call you in the number below and it goes straight into: we are busy and etc....and hangs up. No waiting to speak with someone, no possibility to leave a message, nothing. We have been trying the whole day. We have also written emails to you and we have no response whatsoever. Please respond, we need an urgent replacement of the paddle that snapped and you sent a wrong part. We can't use the SUP without the Paddle.”
Helpful Report
Hello Karina, I apologize for the difficulties you faced when calling our number and the lack of response to your emails. This is not the level of service we strive to provide to our valued customers. One of our representatives already replied back to your email since Friday, Please check your inbox or spam folder. Rest assured, I'm here to assist you with the urgent replacement of the paddle. To ensure a swift resolution, I'll personally look into your order and arrange for the correct paddle to be sent to you right away. Best wishes, Bluefin Customer Care Team
Anonymous
Verified Reviewer
“Flimsy paddle, it broke on the second use and we even didn't paddle much and the sea was quite like a lake. No telephone number to call, just communication with email and it took them 10 days to send a replacement and they sent it wrong. heyyy... I don't think is a family-run business and the quality of the product is really flimsy. Talked to my Paddler professional friends and they said they never heard of such a thing. Customer service is really bad. We are very disappointed because I thought it was a good company. I won't be buying anything with them anymore.”
Helpful Report
Hello there, Thank you for your review. I am sorry to hear you had a frustrating experience but we really appreciate you bringing this issue to our attention. We do listen to our customers and we are always committed to deliver not only good quality products to customers but a memorable customer experience as well. You can contact us on +44 1422 557773 and our lines are open 8.30am until 5pm Monday through Friday. Again, thank you for the taking the time to review our business. Best Wishes, Bluefin Customer Care Team
Kevin
Verified Reviewer
“So let me just preface by saying this is not a review of the board, this is a review of their customer service. I ordered a 10-8 bluefin board 3 weeks before I needed it for my trip with delivery being 5-7 business days. Delivery didn't arrive so I contacted customer service in which they sent me a tracking number. No problem, I looked it up to find out the board was damaged and being returned to bluefin and that bluefin had already been notified about the issue. No fault to them other than they never notified me of the problem. Ok, stuff happens, absolutely not their fault, so I call to talk to customer service and explain I am running out of time to take this on my trip and can they ship a new one immediately because I still have time. So my real issue begins when they told me it would take the normal shipping time, (they can't expedite shipping even at my cost) and it would be a three day handling time before it can be shipped. Ok no problem, kind of a bummer I can't get it shipped faster, but understandable. So my only request was if the handling time could be cut down to less time than 3 full days since obviously this was an unusual circumstance. They told me that was impossible and couldn't be done. In my opinion I am asking the bare minimum from them as in a phone call to ship one out as fast as they could. Amazon can deliver me the same exact board in three days, but they cant even put it in the mail by then and this is the main company headquarters, completely unacceptable in my opinion. I specifically chose this board over two others because of the 5 year warranty and customer service, but if they have no customer service now, do you think they will help me in 5 years if I have an issue? Major red flag in my opinion. LONG STORY SHORT I WOULD NOT BUY THIS BOARD BASED ON THE WARRANTY OR CUSTOMER SERVICE REVIEWS.”
Helpful Report
Hello Kevin, Thank you for your feedback. We regret that we were unable to expedite the shipping of a new board for your trip. We strive to accommodate our customers' needs as best as we can, and we apologize if we fell short in this instance. We understand your frustration and we appreciate your understanding of the handling time required. Regarding the warranty and future customer service, we assure you that we stand by our products and the warranties we offer. We are committed to addressing any issues or concerns our customers may have, even beyond the initial purchase. We appreciate your honesty and value your feedback. If you have any further questions or if there's anything we can do to rectify the situation, please do not hesitate to reach out. We are here to assist you and ensure your satisfaction. Best wishes, Bluefin Customer Care Team
Lake Family
Verified Reviewer
“Took our new SUP's out for a quick trip. We are super impressed by the stability. The boards set up quickly and all the accessories fit in the backpack bag perfectly.”
Helpful Report
Hello Lake family, Thank you for sharing your 5-star rating with us. We are glad that you are happy and impressed with our SUP products. Nice photo!!! Best wishes, Bluefin Customer Care Team
Bluefin SUP is rated 4.7 based on 2,129 reviews
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