Bluefin Fitness Reviews

Name: Bluefin Fitness
Address: Keelham Farm, ,, Keelham Farm, ,, United Kingdom
Rating: 4.35

4.4 Rating 2,419 Reviews

84 %

of reviewers recommend Bluefin Fitness

4.4

Based on 2,419 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Email, Live Chat

About Bluefin Fitness:

Bluefin Fitness was established in 2013 in West Yorkshire. From humble beginnings, Bluefin has grown from a passion for health and fitness in the UK to a worldwide retailer of fitness equipment. We are committed to providing quality, innovation, and outstanding customer service.

Our Product Range:
We offer a wide and diverse range of fitness equipment to suit everybody, whether you’re just getting into the fitness game or looking for that next upgrade to your home gym. We offer a wide range of products. Our most popular product, Vibration Plates which enhances all workout routines and is the perfect size if you don’t have the room for a fully equipped home gym.

If you turned your garage into a gym over Lockdown and have a bit more room, the Blade 2.0 with a smooth drive belt, magnetic resistance braking, and 8 levels of tension control will feel right at home in your new setup. Running more your thing? We have our kick 2.0 treadmill with a max speed of 12km or something a little more compact our Task 2.0 which will fit under your new home office desk.

After a workout, we all struggle with muscle pains and the DRUMM T-1 massage gun is the perfect remedy to relieve all muscle tension, this little device has 7 unique attachments and can be stored in the top draw!

Where we service:
We ship to every corner of the world! Including the United Kingdom, Germany, Italy, France, Netherlands, Spain, United States.

Why Bluefin Fitness?
Every purchase comes with a 1-year manufacturer warranty to cover any manufacturing faults, starting from the date of delivery.

We are a trusted Globally brand, we are totally committed to providing quality, innovation, and outstanding customer service.

Bluefin Fitness 5 star review on 29th July 2021

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very frustrating customer service. Ordered the product on 15th June and then online it went to pre order. Finally received the item and built it, only for it to be faulty. Messaged the same day to highlight this, got a response 3 days later, responded again, waited 3 days for another response. They have now forwarded to the technicians for input on the fault which I am still awaiting an update on since 31st July and its 10th august! Frustrating that this is taking so long to resolve and not being treated with more urgency.”

Helpful Report

Posted 5 years ago

Hey Hannah, so sorry for the delays in communication from the team. At the time of your order, the support team were under a lot of pressure with the number of incoming queries and not enough hours in the day sadly. Bluefin introduced the 3 day response time to better manage customers expectations and all enquiries are responded to in chronological order to ensure everyone is treated fairly. Although I know this doesn't affect your order, I wanted to let you know we have increased staffing and improved processes in the department so we can now offer 24 hour responses. Regards Ella

Posted 5 years ago

“Worst experience with customer service and delay in shipping”

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Posted 5 years ago

Hi there, so sorry you weren't happy with your experience with us. During the time of your order, we were experiencing unprecedented demand and delays in the supply chain due to the ongoing pandemic. Sadly this resulted in a delay for the order being shipped out to you and also longer response times from our customer service team due to their increased demand to. I am pleased to report, although I know this doesn't change your circumstances, that we have a 24 hours response time in place now for enquiries and longer contingencies for delays on all items we stock. Regards Ella

Posted 5 years ago

“I ordered the rowing machine in May, but later decided to cancelled it due to the late date delivery in June. I was sent a cancellation e-mail by Bluefin, but, I still had a charged on my credit card. I fill out a fraud complaint with Visa, but later was sent the machine at the end of July, and was a different one then the advertised one. Bloody limeys!”

Helpful Report

Posted 5 years ago

Hi Robert - thanks for your feedback. We charge for all orders at the time of order, whether the stock is available or not. This ensures that, if on pre-order, you are allocated a unit from the incoming batch. I deeply apologise for the wrong item being sent to you, this was human error but we have tightened things up since the time of your order to prevent this from happening again. If there's anything else we can do to help, please let our support team know and they'll be more than happy to assist. Regards Ella

Posted 5 years ago

“Faulty equipment delivered 2wks ago. Informed them straightaway and sent all the requested information but yet to hear from Bluefin support team, this was over 1 week ago, poor service so far...”

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Posted 5 years ago

Hi there, so sorry to hear about the issue with your order and for the delays in the team getting back to you. During the time of your order, enquiries surged and the support team were doing everything they could to get responses back to customers as quick as humanly possible. Sadly this wasn't as quick as neither we or our customers wanted but I can assure you they were doing their very best. I can see that we did authorise a return for you for the item although I do apologise for the time it took to get to this stage. Regards Ella

Posted 5 years ago

“Bought for my daughter, just stopped working, trying to get a response to return.”

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Posted 5 years ago

Hi there, so sorry for the product issue. I can see we authorised a return for you as requested, but if there's anything we can do to assist you now, please reach out to our support team. Regards Ella

Posted 5 years ago

“Wrist controller not working. Comes with booklet but no real guidance on how to use the plate. Not given any info on what programme/setting to use or for how long. Still trying to return but no one answers my messages. Very poor customer service.”

Helpful Report

Posted 5 years ago

Hi Susan, sorry about these issues you've mentioned. Our support team have experience a huge increase in demand for their services since the global pandemic outbreak but have been working tirelessly to get responses back to all customers - sadly, sometimes slower than we'd all hoped. I can see we authorised a return for you and the matter was settled via your PayPal claim. We are looking to improve the instruction manuals and guides we provide for all products, so your feedback is duly noted. Regards Ella

Posted 5 years ago

“I wish I had read Trust Pilot before I bought from this sham company. They’ve actually reduced me to tears twice while trying desperately to get them to sort out a faulty treadmill they’d sent me! In the end I had to get PayPal to intervene to get my money back. Do not, ever buy from this company or any subsidiary. Just awful.”

Helpful Report

Posted 5 years ago

Hi there, I am so sorry to hear how we have made you feel - please believe me when I say this is never our intention. Our support team were under a lot of pressure at the time of your order and working super hard to respond to all customers as quickly as possible. Due to a setting in the system they use, each email sent in the thread without a response moves the proposed response time for the team based off the newest and not the oldest message which is why it took a while to get back to your return request. I can see the matter was resolved for you and we'd love the opportunity to try restore some faith for you in Bluefin - if there's anything we can do, please reach out. Regards Ella

Posted 5 years ago

“I am very unhappy with customer service. 1.07 try to return the item I bought from you, but unsuccessfully. On July 1st I returned the item in its original packaging to the return address given, on July 27th the package came back. I try to contact your colleagues from customer service via e-mail, but without success. Unfortunately, something like this happened the first time :(”

Helpful Report

Posted 5 years ago

Hi Anna, sorry to read the issue you've mentioned in your review. I can see there was a mix up here regarding the correct location for the item to be returned to and as you had sent this to our outbound delivery warehouse, and not our returns warehouse, this caused delays in getting this resolved for you. I can see that we actioned the refund for you, however, and trust the matter is now resolved :) Regards Ella

Posted 5 years ago

“It said 3-5 days for delivery when ordered but after waiting a week and sending several Emails it turned out it wasn't in stock. They did refund 10% as a goodwill gesture and the cross trainer finally arrived Several weeks later but there is a big problem with it. There's a loud knocking noise from the flywheel and the whole machine creaks and groans when you use it. I've sent an email with a video stating I believe they have supplied faulty goods but despite further chase ups they have not responded. I will chase again and if they still don't respond I'll be instructing my credit card company to charge back the transaction. I'd avoid this company at all costs as their customer service is appalling”

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Posted 5 years ago

Hi Karen, so sorry for the issues with your order. We, admittedly, had some supply chain issues over the summer but I am pleased to say we have new caveats in place to ensure this kind of thing doesn't happen again. From the email provided with this review, I can see that we offered to collect this item for you but I do not see a response from yourself in that thread. If you still need assistance, our support team are on hand to help :) Regards Ella

Posted 5 years ago

“Bad customer service Took a month to arrive. Wanted to return the item it has been 2 weeks still no response. I’m stuck with this. Don't order from them. Trial from Amazon”

Helpful Report

Posted 5 years ago

Hi Pamela, sorry to see you didn't have a great customer service experience. I can see you requested a return, and we replied to you within 72 hours (our response time at the time of your contact) to request further details so we could action the return - I am so sorry if you never received this. I can see that we then subsequently never received a response from you so assumed you no longer wanted to proceed with the return. If we can help in any way now, please do let us know by contacting the support team and a friendly agent will be on hand to help. Regards Ella

Posted 5 years ago

“Ordered an item and was charged on 12th July and STILL NOT RECEIVED IT - ORDER ELSEWHERE THIS COMPANY WILL TAKE YOUR MONEY AND NOT SEND THE GOODS”

Helpful Report

Posted 5 years ago

Hi Lisa, so sorry about this. I can see the item showed as dispatched on our system but the courier never scanned the item in so this was determined as lost. I can see our Customer Service manager contacted you to explain the situation and to process a full refund for you. We would never take a customer's money without providing the goods, and as we were unable to on this occasion, a full refund was processed. Regards Ella

Posted 5 years ago

“Find another company to deal with! This company are a disgrace, and should you encounter any problems after purchase, the Customer Service is none existent. If your lucky they will reply to your emails once every 4 days, they throw question after question at you to delay having to respond taking four days between questions. You have zero chance of getting your money back, and they will tactically take there time with responses until you give up. I have never dealt with customer service like it, and they do not have a telephone help line so contacting them is impossible. Don't take my word for it, read the other reviews first before handing over your cash. I had to tick very poor as a rating. Unfortunately there was not a rating for appalling service.”

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Posted 5 years ago

Hi Julie, thank you for your feedback although I'm sad to see you didn't have a good experience with us. Due to the pandemic, at the time of your order the support team were overloaded with enquiries and working overtime to get through as many as they could each day. However, there was only so much they could do and this sadly resulted in longer delays with responses. This also meant the phone lines were switched off so we didn't delay email responses any further - although I am pleased to say they are now back online. I can see the item you had returned was returned without authorisation which can inevitably slow the process down for refunds as the team have to ascertain the whereabouts of the parcel going into the warehouse. If we can do anything to assist you further, please reach out to our support team so they can help. Regards Ella

Posted 5 years ago

“Shocking service and very disappointed...! I waited nearly 3 months for my order, which I accepted as Covid-19 times, However when my item arrived the box was a mess and looked extremely damaged. when I took the item out the wheel and metal were broken and bent and one of the end caps were broken. I reported this via email as they have no contact number on their site... every response was slow, and the first time I wrote I had to write again before even getting a reply, They don't read emails property which is evident from the actual replies sent, I had to send numerous emails sending them more information at their request, which each time they say will take another 48 hours to respond... I asked for someone to call me but nobody ever does. Then to add insult to injury, when they finally sent out the spare parts, everything was wrong, they missed out my wheel, and sent the wrong side to the part needed despite me sending clear instructions and photos... I keep asking for a callback and am ignored... This is an infuriating service that should be able to be sorted out quickly with no excuses...!! I cannot recommend this company at all...!”

Helpful Report

Posted 5 years ago

Hi Emma, sorry to hear about the issues you faced and sorry for the delay in getting back to your review. At the time of your order, the support team demand had increased 10-15x the usual average amount and we sadly did not have 10-15x the staffing. This resulted in longer response times as there was no physical way to respond to the amount of queries coming in, within a 24 hour period. Bluefin made the decision, in light of the increase, to switch off the phones and live chat but I do apologise that this wasn't made clearer. I am deeply sorry that the wrong parts were sent out - we have a much better system within our warehouses to ensure this does not happen again. Regards Ella

Posted 5 years ago

“Aún no he recibido el pedido. Peor imposible. Contacto con Bluefin Fitness y no ne dan ningún tipo de información útil.”

Helpful Report

Posted 5 years ago

Hola Andrea, siento leer tu reseña. En el momento de su pedido, teníamos muchos problemas con los mensajeros y la demanda del equipo de soporte aumentó de 10 a 15 veces el nivel habitual de consultas, así que disculpas por la demora. Sin embargo, puedo ver que le enviamos un artículo de reemplazo y espero que esto haya resuelto su problema. Saludos Ella

Posted 5 years ago

“Obscene service ... you did not provide me the vibrator, I wrote to you service and I received a reply after 6 days, you wrote me if I wanted the money or a new shipment, I replied to you a new shipment and still after 6 days I am waiting an answer, or to know something !! Incredible what incompetence! Tutto osceno, non ho ricevuto l'apparecchio dopo un mese ed ancora oggi non mi risponde nessuno per spedirmi un apparecchio o restituirmi i soldi!”

Helpful Report

Posted 5 years ago

Hi Flavio, so sorry about the issues with your order. From the correspondence, I can see Olivia had responded to you to explain the issue with the return to sender, and arranged for a replacement to be shipped out to you. If there's anything else we can do for you to assist, please email our support team who will be on hand to help. Regards Ella

Posted 5 years ago

“Every question I have had takes way more than 72 hours to answer which in turn they answer with another question. The question they ask me has already been answered in my previous questions. It's been almost a month and I just want to be done with this whole thing :(”

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Posted 5 years ago

Hi Maribeth - sorry to read your review. During the time you had ordered and were in contact with our team, we were experiencing 10x+ the amount of enquiries compared to usual, so the response time had to be increased to 72 hours (which we tried our best to adhere to). All enquiries are answered in chronological order to ensure it's fair for each person contacting us. I can see the return was sorted in the end for you, and I am sorry for it taking so long. If there's anything we can do to improve your experience/view of Bluefin, please reach out to our support team who will be more than happy to help. Regards Ella

Posted 5 years ago

“I ordered a bike in lockdown knew it would take some time to receive it but that’s were my problem started I received a message from UPS on the 21-6-20 to say it would be delivered the next day it did not arrive and still hasn’t and UPS and Bluefin just doesn’t seem interested if it doesn’t arrive tomorrow then get in touch and then the next and so it goes on and on ..... some way to keep your customers happy”

Helpful Report

Posted 5 years ago

Hi John, so sorry about the delay with your order. I can see there appeared to be a communication breakdown on our system as your emails were coming in, and our replies didn't seem to be reaching you. Olivia had contacted you to confirm the refund could be processed but requested further information as requested by the accounts department. I can see this was eventually resolved for you, although I am very sorry it took so long to sort out. If we can improve your view of Bluefin in any way, or if you wish to provide any further comments/feedback, please email our support team and they will definitely take this on board. Regards Ella

Posted 5 years ago

“Non riesco ad avere notizie del mio ordine!!!”

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Posted 5 years ago

Ciao Alberto, mi dispiace tanto per i problemi con la consegna del tuo articolo. Vedo che Sophie ha risolto il problema con una sostituzione, poiché il corriere aveva perso il primo oggetto che abbiamo inviato. Se c'è qualcos'altro che possiamo fare, invia un'e-mail a support@bluefintrading.co.uk Saluti Ella

Posted 5 years ago

“Very poor I ordered a bike which was received damaged, it has taken over a week to organise its return, then I get confirmation of the refund for a lot less than I paid for the bike”

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Posted 5 years ago

Hi Katie, sorry about the damage to your item and the refund mix up. This was simply human error and I can see this was quickly amended for you. If there's anything we can do to improve the experience you've had with us, please let our support team know. Regards Ella

Posted 5 years ago

“Very bad customer support (Jo)”

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Posted 5 years ago

Hi there, I am so sorry to hear this. Jo is no longer with us so I cannot pass this feedback on, but I can ensure you we have made some big changes with our Customer Service department to ensure our customers have the best experience with us. If you wish to hear more, please feel free to email our support team so they can advise you on this. Regards Ella

Posted 5 years ago

Bluefin Fitness is rated 4.4 based on 2,419 reviews