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Bluefin Fitness Reviews

4.4 Rating 2,419 Reviews

84 %

of reviewers recommend Bluefin Fitness

Company Reviews

Product Reviews

4.4

Based on 2,419 reviews


Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Email, Live Chat

About Bluefin Fitness:

Bluefin Fitness was established in 2013 in West Yorkshire. From humble beginnings, Bluefin has grown from a passion for health and fitness in the UK to a worldwide retailer of fitness equipment. We are committed to providing quality, innovation, and outstanding customer service.

Our Product Range:
We offer a wide and diverse range of fitness equipment to suit everybody, whether you’re just getting into the fitness game or looking for that next upgrade to your home gym. We offer a wide range of products. Our most popular product, Vibration Plates which enhances all workout routines and is the perfect size if you don’t have the room for a fully equipped home gym.

If you turned your garage into a gym over Lockdown and have a bit more room, the Blade 2.0 with a smooth drive belt, magnetic resistance braking, and 8 levels of tension control will feel right at home in your new setup. Running more your thing? We have our kick 2.0 treadmill with a max speed of 12km or something a little more compact our Task 2.0 which will fit under your new home office desk.

After a workout, we all struggle with muscle pains and the DRUMM T-1 massage gun is the perfect remedy to relieve all muscle tension, this little device has 7 unique attachments and can be stored in the top draw!

Where we service:
We ship to every corner of the world! Including the United Kingdom, Germany, Italy, France, Netherlands, Spain, United States.

Why Bluefin Fitness?
Every purchase comes with a 1-year manufacturer warranty to cover any manufacturing faults, starting from the date of delivery.

We are a trusted Globally brand, we are totally committed to providing quality, innovation, and outstanding customer service.

Bluefin Fitness 5 star review on 29th July 2021

William Cochrane

Bluefin Fitness 5 star review on 10th June 2021

David JUSKOWIAK

Bluefin Fitness 5 star review on 1st June 2021

Bluefin Fitness 5 star review on 4th March 2021

Katrin Österwinter

Bluefin Fitness 5 star review on 24th February 2021

Bluefin Fitness 5 star review on 26th January 2021

Bluefin Fitness 5 star review on 25th January 2021

6

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I am very upset with your company because I received equipment from you that was defective and I returned it and it was never fixed and I did not get a credit for it. I would highly recommend that no one do business with you.”

Posted 2 years ago

“Arrived with the box not intact looked like it’s been opened and returned then sent to the next customer. Assembly was not hard but it’s noisy when in use it makes this creaking sound and doesn’t feel sturdy enough. For me it’s not worth the price I paid for it. I am so disappointed and it’s only been a week I’ve been using it.”

Posted 2 years ago

Hi Mylene, First and foremost thank you for the taking the time to provide us with your feedback and we are extremely sorry to hear of the issues you have had with your purchase. Rest assured we take all feedback seriously and would love to help resolve this issue. I have taken the liberty and sent you an email regarding this. If you can reply to it we would love to turn this into a more positive experience. Kindest regards, Bluefin Customer Care Team

Posted 2 years ago

“Terrible. AVOID. Order 266400. I paid 699 Euros for my Curve on 22 Jan 2021. It was delivered in France on 7 April, in destroyed packaging, with parts missing and broken (see photo). I asked for a refund Bluefin refused as I was "outside the one month refund period". I explained this was their fault as their delivery had taken 2 1/2 months. They agreed to give me a refund when I returned the broken curve. I returned the broken curve by UPS, using Bluefin's labels on 06 May.Despite my repeated request for my 699 Euros refund, Bluefin don't reply. I suppose I'll have to take legal action. ”

Posted 2 years ago

Hi Nicholas, Thank you for taking the time provide us with this feedback of your experience, rest assured all feedback is taken onboard to help us improve our services. Having looked into this, I can see that your refund has been processed. We strive to provide all our customers with the best experiences and it is highly unfortunate that we have not been able to live up to the high expectations we have. This matter will be reviewed further by our management team as this has been escalated. Should you wish to discuss this matter further please reach out to us on support@bluefintrading.co.uk and we will do all we can to improve on this feedback. Kind regards Bluefin Customer Care Team

Posted 2 years ago

“I bought an elliptical equipment from yourselves on the 11th of July and till date. No deliveries. Thankfully it was my credit card that had been used so the bank will be coming after you themselves”

Posted 2 years ago

Hi Olufunto, Please accept our sincerest apology for the inconvenience this has caused and thank you for taking the time to provide us with the feedback. We can assure you we are committed to ensuring that any issues with a purchase are resolved swiftly and efficiently. Occasionally this does require some investigation and unfortunately this requires time. We have taken the liberty of reaching out to you on this matter to confirm the resolution. Should you wish to discuss this matter further please reply to the email as we would love to hear how we can improve upon your feedback. Kindest regards Bluefin Customer Care Team

Posted 2 years ago

“I ordered a vibration plate they sent reconditioned plate this had to go back because I ordered a new plate. Second attempt they still sent a reconditioned plate even the address where it was sent before was cut of the box. Communication is every 48 to 72 hours so it can take upto two to sort anything out. Can not recommend this company the plate is very good. But if you have problem it can take forever to sort out my order was placed end of June 1st August tomorrow still not sorted.”

Posted 2 years ago

Hi David, Thanks for your feedback. Unfortunately on this occasion it appears from what you are saying we have not met either your or our high expectations. Rest assured all feed back is taken seriously and we implement changes to ensure that we continue to grow as a retailer. We here at Bluefin always strive to deliver the best of experiences for each and everyone of our customers. Occasionally it is not always the case that we meet our high expectations, yet we will always look to address any situation or concern and resolve plus improve what should be a seamless experience for all of our customers. Kind regards Bluefin Customer Care Team

Posted 2 years ago

“I havent recieve my purchase yet”

Posted 2 years ago

Hi Joanna, We are extremely sorry to hear of the issue with your delivery and thank you for the feedback. Having looked into this I can see that the item was scanned as delivered on the 25/07 to the provided address. If there is any issues with this please let us know and we will ensure we do all we can to rectify this for you. Kindest regards Bluefin Customer Care Team

Posted 2 years ago

“I am yet to receive my purchase. I emailed the company to seek advice and support and I received an automated email to say COVID may be causing delays and to wait for an email. I am concerned my package may be lost as it has been a lot longer than it should, even with possible delays.”

Posted 2 years ago

“Not received it been waiting 5 weeks. Called a few weeks ago to be told it was being posted that day. Called today to be told they only deal with new orders over the phone. Went on the online chat to be told they only deal with new orders on the online chat. Emailed and was told could take up to 2 weeks to speak to the courier. Total scam company avoid at all cost”

Posted 2 years ago

“Ordered and paid for 4D vibrating plate on 24/6/21. Was told it had been dispatched and would arrive on 29/6/21. Still not arrived on 5/7/21 and no body has come back to me to tell me where it is, so getting a little fed up now. Is this a review ? ?”

Posted 2 years ago

“I placed an order but changed my mind pretty quickly (same day). I contacted the company using their online form informing them i wanted to cancel. The following day they dispatched the order. I then had to call them, 40mins trying to get through, i was told to reject the order when the courier tried to deliver, also, my money wouldn't be refunded until they received the item back in their warehouse. All in all it took almost 2 weeks my money to be returned. This was totally unacceptable when i had cancelled way before they decided to dispatch. Customer service was not the best, do not recommend this company.”

Posted 2 years ago

“I’m waiting for my bluefin fitness machine since 2 weeks and I have no information.”

Posted 2 years ago

“My treadmill turned up we built it it turned it on and nothing . Blew the fused box . Customer service say they will get back to you within 2 days but nothing except a generic email . No telephone number to call . I spent £800 and have emailed 10 times in the last 6 days but nothing ..im going to have to call trading standards very poor customer service / support”

Posted 2 years ago

“Ich möchte sehr gerne meine richtige Bestellung. Habe etwas ganz andere bekommen als ich bestellt habe. Katastrophe......”

Posted 2 years ago

Hallo zusammen - es tut uns sehr leid, dass das passiert ist. Wie ich sehe, hat unser Team Ihnen am 25. Juni geantwortet, aber keine Antwort erhalten. Ich melde mich wieder, damit wir das Problem für Sie lösen können. Mit freundlichen Grüßen Ella

Posted 2 years ago

“La pedana nn funzione vi prego contattatemi”

Posted 2 years ago

Ciao Maria, accetta le mie scuse per questo problema. Vedo che hai già contattato il nostro team di supporto, quindi lo raccoglierò e lo risolverò per te. Cordiali saluti Ella

Posted 2 years ago

“The machine worked for eight minutes and then blew all the fuses in the house. Now it won’t work at all. Still waiting for a response from Bluefin.”

Posted 2 years ago

Hi there, we are shocked that this has happened and so very sorry. I will personally reach out to you to sort you a replacement - please look out in your spam/junk if it doesn't go into your main inbox. Kind Regards Ella

Posted 2 years ago

“I havent recieved the product and have not notifications regarding the progress of it ,i have sent a mail to the support mail of your website .No response till now”

Posted 2 years ago

Hi Anugraha, I am so sorry for the delay with your order. The couriers usually send out updated notifications but I am so sorry if this has not been the case. I can see you have reached out to our support team but I will personally handle this and come to a suitable resolution for you. Kind Regards Ella

Posted 2 years ago

“i received no service only automated emails asking to change my review see below. how do you get a real person to respond? i would never order from this company, they add insult to injury by not responding and just asking by automated email to change your review. see below Hi denise hetrick, Thank you for your review, would you mind revising it or changing your rating now your issue has been dealt with. Click the link below to edit your original review. Kind Regards Bluefin Fitness i canceled my order with not response. i continue to be sent automated junk mail. cancel my order!!! is there a real person that responds to emails, chat????? too top it off, still no service or apologies for not connecting only an email to ask me to change my review!! really poor service. what happened to picking up the phone? i would never order from this company. how would you ever get a repair or service when you can not get anyone to respond to an email not alone phone or chat?”

Posted 2 years ago

Hi Denise, so sorry for this - the parcel had been dispatched before the cancellation could be processed. I can see from the correspondence with our support team, that the item was returned to us and a refund has been issued. Please let us know if there's anything else we can do. Thanks Ella

Posted 2 years ago

“Désolée...je ne suis pas satisfaite parce que la plateforme vibrante ne fonctionne pas...et je n'ai pas de nouvelle de votre service apres vente !!...SOS que dois je faire? ...qui peut m'aider ?”

Posted 2 years ago

Bonjour Evelyne, désolé pour le problème avec votre plaque vibrante. Je vois que nous avons autorisé un retour pour vous, mais je vais examiner l'état de cela et vous contacter directement pour enfin résoudre le problème. Cordialement Ella

Posted 2 years ago

“Extremely long time to ship. Would NOT recommend.”

Posted 2 years ago

Hi there, looking at the order number you provided with your review, I can see the item was dispatched and delivered within a week from order, after checking the fedex tracking which aligns with our delivery policy. I am so sorry if this wasn't made clear to you at the time of order. Should there be anything else we can help with, please let me know. Kind Regards Ella

Posted 2 years ago

“Avis plutôt très négatif... Mauvais article reçu, pas de réponse pendant une semaine jusqu’à réclamation paypal, toujours aussi inutiles, avant de me proposer un retour, pour l’instant j’attends toujours le bon de retour alors qu’un vendeur sérieux aurait déjà fait un échange par transporteur... blocage du paiement tant qu’aucune solution ne sera mise en place. Très déçu”

Posted 2 years ago

Salut Nicolas - Je suis désolé de voir que vous avez eu des problèmes avec votre article. Malheureusement, nos coursiers ne nous offrent pas l'option d'échange, nous devons donc d'abord retourner les marchandises, puis émettre des remplacements. Je peux maintenant voir que votre remplacement a été expédié, donc tout ce dont vous avez besoin, veuillez nous le faire savoir. Cordialement Ella

Posted 2 years ago

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Bluefin Fitness is rated 4.4 based on 2,419 reviews