Bluefin Fitness Reviews

Name: Bluefin Fitness
Address: Keelham Farm, ,, Keelham Farm, ,, United Kingdom
Rating: 4.35

4.4 Rating 2,419 Reviews

84 %

of reviewers recommend Bluefin Fitness

4.4

Based on 2,419 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Email, Live Chat

About Bluefin Fitness:

Bluefin Fitness was established in 2013 in West Yorkshire. From humble beginnings, Bluefin has grown from a passion for health and fitness in the UK to a worldwide retailer of fitness equipment. We are committed to providing quality, innovation, and outstanding customer service.

Our Product Range:
We offer a wide and diverse range of fitness equipment to suit everybody, whether you’re just getting into the fitness game or looking for that next upgrade to your home gym. We offer a wide range of products. Our most popular product, Vibration Plates which enhances all workout routines and is the perfect size if you don’t have the room for a fully equipped home gym.

If you turned your garage into a gym over Lockdown and have a bit more room, the Blade 2.0 with a smooth drive belt, magnetic resistance braking, and 8 levels of tension control will feel right at home in your new setup. Running more your thing? We have our kick 2.0 treadmill with a max speed of 12km or something a little more compact our Task 2.0 which will fit under your new home office desk.

After a workout, we all struggle with muscle pains and the DRUMM T-1 massage gun is the perfect remedy to relieve all muscle tension, this little device has 7 unique attachments and can be stored in the top draw!

Where we service:
We ship to every corner of the world! Including the United Kingdom, Germany, Italy, France, Netherlands, Spain, United States.

Why Bluefin Fitness?
Every purchase comes with a 1-year manufacturer warranty to cover any manufacturing faults, starting from the date of delivery.

We are a trusted Globally brand, we are totally committed to providing quality, innovation, and outstanding customer service.

Bluefin Fitness 5 star review on 29th July 2021

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Toujours pas reçu la commande peut on savoir ou on en est?”

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Posted 5 years ago

Salut, désolé de voir cela et excuses pour le retard de réponse. Je ne peux pas voir un e-mail de votre sur notre système, donc je suppose que l'article vous a été livré :) Cordialement Ella

Posted 5 years ago

“Ordered this item and it’s now over a week late. Can’t believe they use such an incompetent delivery service. Basically, my item has been in a depot/on a van for over a week and nobody can give me any answers?!!”

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Posted 5 years ago

Hi Ruth, thanks for the feedback and apologies for the issue with your item. Due to the numerous issues we experience with this courier, we have since changed to a better courier, who provide a quicker and much more reliable service. At the time of your order, the courier networks in general were heavily overloaded due to the global pandemic, so I am so sorry this affected you. Sadly, I can see that the delivery partners were not able to locate the parcel but we offered you a replacement or refund and could not see a response from you - does this still need to be resolved? If so, please email suppport@bluefintrading.co.uk :) Regards, Ella.

Posted 5 years ago

“I still haven't received my item, and have had no response from Bluefin. They were happy to take my money though.”

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Posted 5 years ago

Hi Jacqueline, so sorry for the delayed response to your review - we've created new procedures within the company to ensure we keep on top of these, which means starting with the oldest ones. From the email address we have one file for you, I cannot see any emails that came through to us which could be the reason for the lack of response from Bluefin. So sorry about this- if you have anything further you need, please feel free to email our support team on support@bluefintrading.co.uk. Regards Ella

Posted 5 years ago

“Achat effectué le 22.05.2020.... tjs pas livré à la date du 04.06.2020 Aucune information m'indiquant si le produit a été expédié, aucune possibilité de contact. Le live chat est indisponible. Le site annonce une pourtant une expédition sous 2 jours ouvrés après la commande.... j'en suis à plus 10 jours et aucune information pour me dire quand je recevrais mon produit !!!”

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Posted 5 years ago

Bonjour, désolé pour ce problème et pour le retard de réponse à votre avis. Au moment de votre commande, nous subissions des retards sans précédent dans les commandes en raison d'une surcharge du réseau de messagerie. Je suis vraiment désolé que cela vous ait affecté ainsi que votre commande avec nous. Je peux voir que Kate a fourni vos informations de suivi comme demandé, et je suppose que (comme nous n'avons plus de correspondance de votre part) que tout est arrivé OK. Si vous avez besoin d'aide supplémentaire, n'hésitez pas à envoyer un e-mail à notre équipe d'assistance :) Cordialement Ella

Posted 5 years ago

“My order has not yet arrived, therefore I cannot rate it. Could i get a notigication when i will get the Bluefin Fitness? Best regards Dajana Sejka”

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Posted 5 years ago

Hi Dajana, sorry for the delayed reply. I cannot see an email on our system from yourself so I assume your order arrived OK :) Kind Regards Ella

Posted 5 years ago

“I ordered and received a vibrating exercise machine and assembled it according to the instructions. It did not work and the pilot power light was on. however, the control panel did not light up. After contacting your company, I was informed I would hear back within 24 hours. Didn't happen, then the weekend delayed getting unit repaired. Next I was given a request for information I already gave on the last contact. Again another 24 hours was requested. I troubleshot the machine and found the crimp connectors were not crimped. That meant to me the unit was never tested and was sent out defected causing me much grief. The unit needs a new wiring harness and not the extra work of me disassembling and repackaging the unit to get it back to you. Very aggravated with my purchase.”

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Posted 5 years ago

Hey Raymond, so sorry to see you've had issues with your item. Sadly electrical items can develop faults from time to time, but this is why we provide the warranty to our customers. I can see we offered a prepaid returns label to you for the return and repair/replacement of the item but this was not acceptable for you. Sadly we cannot allow customers to carry out their own repairs as this voids the warranty. If there's anything we can do to improve your experience with us, please feel free to reach out to our support team who will be more than happy to help. Regards Ella

Posted 5 years ago

“We placed an order on the 24 May, the money was taken from our account and despite sending repeated emails we have still not received our goods or an answer as what is happening, would not recommend to anyone”

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Posted 5 years ago

Hi Graham - so sorry to read this. Looking at the correspondence I can see that Kate and Olivia helped to resolve your queries. At the time, we were experiencing an increase on demand of around 10-15x the usual amount of emails so I do apologise for the delays you experienced. I can see the item was successfully delivered to you, but if there's anything we can do now or any further feedback you have, please feel free to reach out to us on support@bluefintrading.co.uk. Regards Ella

Posted 5 years ago

“Bought bluefin as product has good reviews and delivery in supposedly 2 working days. I understand the situation at the moment and expected a possible short delay but no one seems to know where the item actually is and it's not with myself!! It's now over 7 days after delivery should have happened. Would love to review product but it is lost and after 3 e mails to customer service who don't respond for 2/3 days and don't fully read what the issue so keep replying with same response I'm no nearer to resolving the issue. When you call the customer service number during office hours it advises..... only available during office hours?? Why have a good product with a bad customer service? Please feel free bluefin to find my plate...... but sorry I don't feel over confident and wish now I had shopped elsewhere.”

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Posted 5 years ago

Hi Becky, so sorry to read this review. We are so deeply sorry for letting you down - this year has been a big learning curve for us. The demand on our customer service department increase 10-15x on weekly enquiries due to the pandemic, which was something we could never have predicted. To ensure we could respond to all emails, Bluefin made the decision the turn off the phone and focus on emails only. Admittedly, we could have put out a clearer message for this. I can see, although later than expected, the item made its way to you. If you have anything further to add/feedback on, please feel free to email our support team so they can assist. Regards Ella

Posted 5 years ago

“Very sad. I really wanted the item. But having ordered and paid for on 22nd May 2020 with 1-2 working days delivery, I still haven’t received (3rd June)the item costing £329. Very poor communication from the company.”

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Posted 5 years ago

Hi Sharon - so sorry about this. We were experiencing higher demand on both our dispatch, and customer service at this time - we know we could have done better. With the circumstances at the time, the couriers were overloaded in their networks meaning delays for our customers - for which we are deeply sorry about. I can see you did get your item delivered, but if there's anything else we can do, please reach out to our support team who'll be on hand to help. Regards Ella

Posted 5 years ago

“I ordered an exercise bike on May 11th, it was due to arrive on the 14-15 May, it didn't, I chased the order up, after a week I had a reply "due to Covid 19 the order had been delayed until May 22-25th". That date has passed with no contact from bluefin. I need an update. Customer service seems to be falling a bit short hence the one star review.”

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Posted 5 years ago

Hi James - so sorry about the delay with your order. We were experience unprecedented times with the global pandemic. I can see Olivia emailed you with an update on your order on May 13 at 12:01 PM and we didn't receive any communication from you (other than this review) that you hadn't received it on the date in question. We are so sorry for missing this, and we have a new procedure in place to ensure comments like this aren't missed in future. If we can help in any way going forward, please email our support team so they can assist. Regards Ella

Posted 5 years ago

“order #46957 still has not arrived please let me know whenits being sent to me thanks waiting for item”

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Posted 5 years ago

Hi Jaswant - thanks for the review comment. I can see there was a courier delay on your order sadly, which resulted in a delay with the order getting to you. I can see that Sophie provided you with your tracking details the day after you emailed us :) If we can be of any further assistance, please email our support team, who will be more than happy to help. Regards Ella

Posted 5 years ago

“Still waiting for my product. Money left my bank some days ago now!!!!!”

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Posted 5 years ago

Hi there - from your order ID, I can see that we responded to you with the tracking reference details for your parcel. At the time of your order in May/June, there were severe delays with the couriers due to the pandemic - we are so deeply sorry that this affected you. If you have any further comments, please feel free to feedback to us on support@bluefintrading.co.uk Regards Ella

Posted 5 years ago

“Still not received after 2 months so cant comment on the product! Customer service is intermittent at best”

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Posted 5 years ago

Hi Craig - so sorry to see you didn't have the best experience with us. We are so very sorry for the issues with the delivery of your order - we were using a courier who weren't very reliable but we have since switched couriers to ensure we are providing a quick, reliable service for our customers. Whilst I appreciate this doesn't fix the situation surrounding your order, I hope you can see we are making efforts to improve. If you have anything further to add/suggest, please feel free to email our support team Regards Ella

Posted 5 years ago

“NOT impressed. First one I received did not perform as expected: used it less than a dozen times and eventually it quit. I was told it was the plug connection on the machine - a new cord was sent. No change. Was unable to get use out of it for 2 months after purchase. I had to package it myself to return/exchange because I had trashed the original packaging. Replacement arrived and does NOT adjust speeds as expected. Stays at level 1 speed with random intermittent increases in speed that only last a few seconds - regardless of the settings I choose - 20, 5, 43... always at level 1. VERY DISAPPOINTED.... AGAIN. Lesson learned: I still have the shipper's packaging for ANOTHER return.”

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Posted 5 years ago

Hi Deborah, so sorry to see you didn't have a great experience with us. Although I appreciate this is a long delay since you left the review, we're putting new procedures in place to ensure this doesn't happen again. Your feedback is so useful in helping us improve the products, and service, that we offer to customers. If there's anything we can do to improve/better your experience, please feel free to reach out to our support team on support@bluefintrading.co.uk Regards Ella

Posted 5 years ago

“I was not satisfied with the vibrating board that was delivered and, after consulting with Bluefin, returned it at my own expense. Although the package was accepted according to the parcel service and there is also a shipment confirmation and a confirmation of acceptance, Bluefin refuses to transfer the purchase amount back. Caution, there are apparently fraudsters at work here.”

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Posted 5 years ago

Hi Guenter, so sorry about this. I can see from the last contact on our system, we emailed you on Mar 4 at 10:25 AM and did not receive a response - do you still need this looking into? :) If so, feel free to reach out to our support team on support@bluefintrading.co.uk. Regards Ella

Posted 5 years ago

“J ai un problème elle ne fonctionne pas correctement”

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Posted 5 years ago

Salut, désolé pour la réponse tardive. Nous travaillons sur un nouveau mode opératoire pour nos revues. Ce problème a-t-il déjà été résolu? Sinon, n'hésitez pas à contacter notre équipe d'assistance sur support@bluefintrading.co.uk.

Posted 5 years ago

“Unfortunately I have not yet received my goods.”

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Posted 5 years ago

Hi Thank you for your feedback. I am very sorry to hear that you have not received your product yet. Please email our support team on support@bluefintrading.co.uk so we can get this resolved for you as soon as possible. Customer satisfaction is our number one priority. Hope to hear from you soon Lucy

Posted 5 years ago

“Je n'ai toujours pas eu ma commande et j'arrive pas à vous joindre”

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Posted 5 years ago

Cher client Nous vous remercions pour votre commentaire. Je suis vraiment désolé d'apprendre que vous rencontrez des problèmes. Veuillez envoyer un e-mail à notre service clientèle à l'adresse support@bluefintrading.co.uk afin que nous puissions résoudre ce problème pour vous le plus rapidement possible. La satisfaction de nos clients est notre principale priorité. En espérant avoir de vos nouvelles bientôt Lucy Gestionnaire des relations-clients

Posted 5 years ago

“Pls refer to earlier correspondence. The product has NOT been received!”

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Posted 5 years ago

Dear Customer Thank you for your feedback. I am very sorry to hear that you have not yet received your item Please email our support team on support@bluefintrading.co.uk so we can get this resolved for you as soon as possible. Customer satisfaction is our number one priority. Hope to hear from you soon Lucy Customer Resolutions Manager

Posted 5 years ago

“Well when i watched the advertisement it mentioned that I would be buying a product at a special black friday price, but failed to mention it was refurbished product, and the item the girl was using was slim and light weight and could be carried easily which my one was not slim and to be fair it weighs a bit. when I received my product the box was in bits after transportation and it looked like it was old. It had old wear marks on it and paint on the plug so not happy at all because i thought I was buying a new product not refurbished. Pictures show scratch marks and paint not happy as I said.😤😤😤”

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Posted 6 years ago

Hi Robert Thank you for your feedback In regard to your comments, all our ex-demo and refurbished products are advertised as such on the website and the prices are heavily reduced to reflect this. Additionally, we advise that all customers read the product specifications before purchasing the item as these contain accurate information regarding size, weight, etc. If you have any further questions then please do not hesitate to contact us Kind Regards Lucy

Posted 5 years ago

Bluefin Fitness is rated 4.4 based on 2,419 reviews