Bladder & Bowel Community Reviews

Name: Bladder & Bowel Community
Address: Forward House17 High Street, Henley-in-Arden
Rating: 4.64

4.6 Rating 10,658 Reviews

92 %

of reviewers recommend Bladder & Bowel Community

4.6

Based on 10,658 reviews


Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 81%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

Bladder & Bowel Community 5 star review on 17th March 2024

Eero Välimäki

Bladder & Bowel Community 5 star review on 30th November 2023

Chris Cook

Bladder & Bowel Community 5 star review on 10th July 2023

Anonymous

Bladder & Bowel Community 5 star review on 11th April 2023

Samantha Bradshaw-gill

Bladder & Bowel Community 5 star review on 12th March 2022

Sarah Otton

Bladder & Bowel Community 5 star review on 20th December 2021

Trudy Morris

Bladder & Bowel Community 5 star review on 18th October 2021

YANCY-ADAHY TURNER

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“First contact when I ordered a digital card was great but was informed that a nurse will contact me for further catheter information but have not heard anything since.”

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Posted 7 months ago

Dear Atul, Thank you for your review and for bringing this to our attention - we're sorry that you haven't yet had a response, the team are usually very prompt. We will pass your comments on, and someone should be in touch with you soon. Please accept our apologies, we wish you all the best in the meantime. Kind regards Customer Support Bladder & Bowel Community

Posted 7 months ago

“I haven't been with you for long enough to really have an opinion but it's really good to know I have somewhere o turn if I need fuirther help, so thank you for that.”

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Posted 8 months ago

Hi there Judy, Thank you for your review, and welcome to the community! Of course, you're welcome to take your time and if you need anything more you can reach out via our Facebook Support Group or via email, as follows: https://www.facebook.com/groups/BandBCommunity/ help@bladderandbowel.org Wishing you all the best with your healthcare journey, Customer Support Bladder & Bowel Community

Posted 7 months ago

“I haven’t used any services yet.”

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Posted 8 months ago

“I have not got dogital card yet.”

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Posted 8 months ago

“I'm on water tablets for my bad eye sight to clear the eye pressure .”

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Posted 9 months ago

“I can get caught short at the worse times.No warning and I have to find a loo and of course many shops don't have public loos.”

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Posted 9 months ago

“Just signed up. Payed for a card over two weeks ago, still waiting”

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Posted 9 months ago

“Struggling to get reception in the hospital.”

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Posted 9 months ago

Dear David, We hear you - poor signal is a common problem in hospitals. We hope you manage to find some bars as and when you need it though. Wishing you all the best, Customer Support Bladder & Bowel Community

Posted 9 months ago

“So far I’ve been denied use of the toilets when I’ve shown my pass from 4/5 places I went into. Nobody seems to care about it”

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Posted 9 months ago

“Having problems printing out cant wait card to size to wear on a langard”

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Posted 10 months ago

Hi there, Thank you for taking the time to feedback to us - the card isn't designed to be printed so we suggest purchasing a card to put in a lanyard - this will also be clearer to read and last a lot longer as it's plastic, so will stand up to daily use. You can order a card via post and pay by cheque, or submit your form by email and pay by BACS: https://www.bladderandbowel.org/help-information/just-cant-wait-card/ If you need any support please contact us at help@bladderandbowel.org Kind regards Customer Support Bladder & Bowel Community

Posted 10 months ago

“as i have prostate cancer & im suffering from the after effects of radiotherapy i tried to get a digital "just cant wait" card but there were so many hoops to jump through i gave up. i dont want to install a apple wallet on my iphone as i feel it could be unsafe.”

Helpful Report

Posted 10 months ago

Hi there Roy, We're sorry to hear of your situation and apologise for any inconvenience caused. We apply certain criteria to the application process to try to limit card applicants to people living with a bladder or bowel condition, but understand your viewpoint. The digital wallet is perfectly safe and you don't have to add any payment cards if you don't wish to. If you prefer, you can purchase a plastic card from our website. If you'd rather do this, simply email us at help@bladderandbowel.org and we can support you with this. With kind regards Customer Support Bladder & Bowel Community

Posted 10 months ago

“Don’t use Facebook so don’t know .”

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Posted 10 months ago

Hi there, It sounds like you're referring to our online support group - we run this through Facebook as it's an easy to access platform for most people. You are welcome to set up a minimal profile to access the group, although we understand if this is not an option you'd prefer. If you need to reach out, you are welcome to email us at help@bladderandbowel.org Kind regards Community Support Bladder & Bowel Community

Posted 10 months ago

“It's a good company but the card is like paper”

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Posted 10 months ago

Hello there, All of our cards are biodegradable plastic, and feel a lot like a standard bank card. Please can we ask you to contact us with further details so that we can be sure yo have the right product for you? Kindly email us at help@bladderandbowel.org with further details if you can. With thanks and kind regards Community Support Bladder & Bowel Community

Posted 10 months ago

“I have a can't wait card and it is great but needs an awareness campaign as so many don't know what it is or what it means so I end up spending 10mins explaining it before they agree to let me use the bathroom. All pubs, cafes and public places should know about it”

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Posted 11 months ago

Dear Patrick, We're sorry to hear of your experiences. Thank you for your honest feedback, and we couldn't agree more! This is exactly why we launched our own Toilet Scheme to raise the issue with retailers and social venues, and are working to engage more businesses in the scheme to help break down barriers. We can offer training materials, and a discreet sticker to indicate their toilets can be made available. You can find out more on our website: https://www.bladderandbowel.org/help-information/toilet-scheme/ If you'd like us to approach a particular business or venue with details about the scheme, please let us know via email help@bladderandbowel.org. We'll keep all details anonymous. With thanks and kind regards Customer Support Bladder & Bowel Community

Posted 11 months ago

“I have read the information and there are some things I can take on board but at the moment I struggle daily.”

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Posted 11 months ago

Hi there Erica, We're sorry to hear you are struggling. If your health is affecting your life negatively we'd urge you to speak to your GP or if you'd rather, you can approach your nearest continence clinic for advice (in some areas you can self-refer). You may wish to write a diary of your symptoms and how these affect you so that you can share this with your clinician to aid diagnosis. If you need support from others in a similar situation, you can also join our Support Group via Facebook, which is monitored by Admins. Find out more: https://www.bladderandbowel.org/news/new-bladder-bowel-community-facebook-support-group/ We do hope this helps - if you prefer you can contact us at help@bladderandbowel.org Kind regards Customer Support Bladder & Bowel Community

Posted 11 months ago

“My name is David Jones I have a prostate problem with always needing to use toilet and I am also on tamasalosine”

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Posted 1 year ago

“Quite frustrating because didn't want an app. Wanted a card because quicker to take out and show. Seem unable to do this. Please advise”

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Posted 1 year ago

Hello there, We're very sorry to hear of your frustration - there is a solution though! Plastic cards are available to purchase for a small fee of £2.95 to cover postage and packaging. If you visit our website, you can download the form directly, and you'll find instructions on how to apply by post for a plastic card on the form itself. Please see: https://www.bladderandbowel.org/help-information/just-cant-wait-card/ If you need further assistance do email us on help@bladderandbowel.org With kind regards Customer Support Bladder & Bowel Community

Posted 1 year ago

“More disabled toilets”

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Posted 1 year ago

“The wrong pad was provided”

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Posted 1 year ago

Hi there, We're sorry to hear this - and this is very unusual. Please can you send us more details so that we can try to help you with your issue? Please email us at: help@bladderandbowel.org With thanks and kind regards Customer Support Bladder & Bowel Community Team

Posted 1 year ago

“I have awarded 3 stars because although I am happy with BBC I have only started to use it in recent weeks. I can change my mind in the fullness of time and give a fairer answer to the question you ask.”

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Posted 1 year ago

Bladder & Bowel Community is rated 4.6 based on 10,658 reviews