Bladder & Bowel Community Reviews

Name: Bladder & Bowel Community
Address: Forward House17 High Street, Forward House17 High Street, Warwickshire
Rating: 4.63

4.6 Rating 11,167 Reviews

92 %

of reviewers recommend Bladder & Bowel Community

About Bladder & Bowel Community:

Bladder & Bowel Community support the millions of people in the UK who are living with bladder or bowel conditions - whether that's yourself or are a relative, friend or carer. Provider of the Original Just Can't Wait Card. Visit our website for support, information, guidance.

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Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I do not hear from them. So unable to comment really”

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Posted 1 year ago

Hi there, Thank you for your feedback. We can only contact you within the remit of your contact preferences. If you would like to hear from us more, you can subscribe to our newsletter or follow us on Facebook or Instagram. You can subscribe here: https://www.bladderandbowel.org/newsletter/mailing-list/ We hope this helps, if you need anything further your'e welcome to contact us directly: https://www.bladderandbowel.org/contact-bladder-and-bowel/ Kind regards Customer Support Bladder & Bowel Community

Posted 1 year ago

“Not yet used the card in my Google wallet,hence the 3 stars.Will give a better review,once it has been used.”

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Posted 1 year ago

Hi there, we're sorry if we were a bit too keen to ask for a review! Hopefully in time you will find the card useful. The website is always available to you should you need further support. In the meantime, we wish you all the best, Bladder & Bowel Customer Support

Posted 1 year ago

“I think the bladder & bowel community is a good thing.”

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Posted 1 year ago

“It's the same thing every time ,ie, exercise tighten your pelvic floor the problem is it doesn't work for me I still keep wetting myself and now soiling myself I've just about had enough of it. I've just been told that I've been like this since i was a small child.”

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Posted 1 year ago

Dear Susan, We're so sorry to hear this, you must feel so frustrated! We've emailed you separately with some suggestions, which we hope will be useful to you. Wishing you all the best, Bladder & Bowel Customer Support

Posted 1 year ago

“At this time I am new to the issues of Bladder and Bowel problems so do not feel I can give an informed or total review which is why I have only put it in the middle. I have not contacted anyone as yet as between finding out I have issues and speaking with the Doctor about everything”

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Posted 1 year ago

“Unfortunately I was unable to download your card on my phone. I don't use Google wallet.”

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Posted 1 year ago

Dear Jane, We understand that not everyone has or wants to use digital wallets to store such cards, which is why we offer the Plastic card for a small fee, as a traditional alternative. You can apply by post, and send payment by cheque or BACS, and we'll send a card out to you within a few days. Please visit our website for full details. If you need support please contact us via our website. With thanks and kind regards Customer Support Bladder & Bowel Community

Posted 1 year ago

“Quite a good service easy to get in touch and place order”

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Posted 1 year ago

“Really don't know much about it. Used to attend Urology dept but they were unable to help and then just told me to go to own Doctor. Have done this got more tablets which don't work either so left with constant bad situation We now have just can't wait card on phone a nd A special key to help when in town”

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Posted 1 year ago

Hello there, Thank you for your review, we're sorry to hear you've had such a difficult time. There are always people who are there to support you - try our Community Support group on Facebook, where you can share ideas and learn what other people find works for them. Just search: Bladder & Bowel Community Support Group You'll find a very welcoming group which we hope will help. In the meantime, we hope the key and card help with day to day life. Kind regards Customer Support Bladder & Bowel Community

Posted 1 year ago

“Tried to use the ‘just can’t wait’ app in a store, as there were no public toilets nearby, and they did not recognize the app and wouldn’t let me use their toilet! I think there needs to be more awareness of the app!!”

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Posted 1 year ago

Dear Sue, Thank you for your feedback - we agree! We're always working towards the card being better accepted in stores and venues, if you are able to provide details we may be able to reach out directly and offer information on the card to help future instances. Please contact us again via our website, we'd love to hear more. Kind regards Customer Support Bladder & Bowel Community

Posted 1 year ago

“Not had much dealing with them, but what I’ve had has been good.”

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Posted 1 year ago

“Not really a problem but I have repeatedly failed to add your card to my apple wallet”

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Posted 1 year ago

Hi there Jon, Thank you for your feedback - we're sorry to hear you had such trouble. We try to encourage people to reach out to our helpline when in need, were you able to do this? If you'd like to gain some support with the process please get in touch at help@bladderandbowel.org With thanks Customer Support Bladder & Bowel Community

Posted 1 year ago

“Can be helpful but I don’t really use the community that much. I know my symptoms and the treatment I need when I flare up. The card is useful but you need to have time to. Get it out which often you don’t when you’re desperate for a toilet.”

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Posted 1 year ago

Dear Pippa, Thank you for your thoughts, we appreciate you getting in touch. We're very pleased to hear you have a system of care that works for you. As an information and support platform, we aim to support people at any stage in their healthcare journey - if you ever need support in the future you know where to find us. With kind regards Customer Support Bladder & Bowel Community

Posted 1 year ago

“Not so much use for a stoma.”

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Posted 1 year ago

Hi there David, We're sorry to hear we've not quite hit the mark for you this time - we'd love to hear more about how we can improve to ensure we improve our services for you. Please email us with your thoughts at help@bladderandbowel.org - we look forward to hearing from you. Kind regards Customer Support Bladder & Bowel Community

Posted 1 year ago

“I requested a card for use when out and find it difficult to find a toilet but have not received it”

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Posted 1 year ago

Dear Pauline, Thank you for your feedback and for bringing this to our attention. We're sorry to hear this - if you requested a free toilet card via our website form, then you should have been directed to download your card to your smartphone. If you'd like a plastic card, these are available to purchase using a postal form, payable via cheque or BACS. If this hasn't resolved your issue, please kindly let us know further details by emailing us at help@bladderandbowel.org. With kind regards Customer Support Bladder & Bowel Community

Posted 1 year ago

“I am new to your community,via Martin Lewis updates (even though I have been diagnosed for over 10 years with UC & diverticulitis. I have been unable to download my B&B card so will re-apply but overall happy with the content & group,Thank you.”

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Posted 2 years ago

Dear Claudine, Thank you for your kind review, we're sorry to hear you had trouble - if you need support simply email us at help@bladderandbowel.org and we'll be able to respond directly. Wishing you all the best with your healthcare journey in the meantime, Kind regards Customer Support Bladder & Bowel Community

Posted 1 year ago

“Interesting information and some fun lighthearted items which could otherwise be a difficult subject”

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Posted 2 years ago

Dear Ceri, Thank you for your review, we're glad we could (hopefully) encourage a smile around what we all know is a very serious subject. Thank you for being part of this very important community. If you need any further support please let us know via our website. With kind regards Customer Support Bladder & Bowel Community

Posted 2 years ago

“This is the first time with this community I'm in diapers 24/7 I'm also autistic but I've got act like autistic I've been with pads for 41 years I don't like the pads wearing hope we get on saw something my problems thank you”

Bladder & Bowel Community 3 star review on 22nd November 2023

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Posted 2 years ago

“Great to know organisation is there. Just Can't Wait, card a useful extra. I'm disappointed by lack of info on : rectal prolapse, and IBS management.”

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Posted 2 years ago

Hi there Maggie, We're sorry to hear you didn't find the information you were looking for - we will certainly be reviewing these areas in light of your feedback. Thank you for taking the time to share this. In the meantime, we wonder if you found our site-search useful? If you type in IBS for example, you'll find a range of related topics which we've covered - or copy and paste this link: https://www.bladderandbowel.org/?s=ibs Wishing you all the best in the meantime, Customer Support Bladder & Bowel Community

Posted 2 years ago

“Not had much chance to join in just yet”

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Posted 2 years ago

Hi there, No problem at all - everyone is welcome here, and you can read and learn quietly, or participate in our active community support group: https://www.facebook.com/groups/BandBCommunity/ We wish you all the best on your healthcare journey, do let us know if you need anything. Kind regards Customer Support Bladder & Bowel Community

Posted 2 years ago

“Applying for a card got the email but comes up can't download the card”

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Posted 2 years ago

Hi there Mike, Thank you for taking the time to review the Just Can't Wait Card, and we're sorry to hear the process isn't as seamless as usual for you. We have created a FAQs page which might help: https://www.bladderandbowel.org/help-information/resources/faqs-jcw-card/ And you can download guides from the same place, depending on whether you're using Google Wallet or Apple Wallet. If you need further support, please do contact us via the website. Thank you for your patience, and we hope this is helpful in getting you set up! If you prefer you can always purchase a plastic card. With kind regards Customer Support Bladder & Bowel Community

Posted 2 years ago

Bladder & Bowel Community is rated 4.6 based on 11,167 reviews