Bladder & Bowel Community Reviews

Name: Bladder & Bowel Community
Address: Forward House17 High Street, Forward House17 High Street, Warwickshire
Rating: 4.63

4.6 Rating 11,363 Reviews

92 %

of reviewers recommend Bladder & Bowel Community

About Bladder & Bowel Community:

Bladder & Bowel Community support the millions of people in the UK who are living with bladder or bowel conditions - whether that's yourself or are a relative, friend or carer. Provider of the Original Just Can't Wait Card. Visit our website for support, information, guidance.

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“Fantastic support! Not intrusive, not pushy... Leads you to different sources of information and help. Keep it up!”

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Posted 1 year ago

“I only requested a plastic card and I have been bombarded with emails requesting me to use their delivery service, something didn't expect”

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Posted 1 year ago

Dear Trevor, Thank you so much for your honest feedback, we're sorry to hear that our newsletter has been a little more than expected, we try to keep communications to a reasonable level. Our aim is to introduce you to our wider services in case these are of interest, and as with all responsible campaigns we ensure community members can unsubscribe themselves at any time. As a result of your feedback we will of course review our emails in case there is an error. Thank you once again, feedback like this very much helps us to improve. Kind regards Customer Support Bladder & Bowel Community

Posted 1 year ago

“Very helpful and sympathetic advise”

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Posted 1 year ago

“Very helpful for the card.”

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Posted 1 year ago

“I feel more confident when I go out knowing I have my pass with me. Very useful.”

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Posted 1 year ago

“Find it very helpful”

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Posted 1 year ago

“Have tried many times to download card to my wallet with no success”

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Posted 1 year ago

Dear Marion, We're very sorry to hear this - we offer online support guides, and always try to encourage people to contact us with issues so that we can find a way to help. If there is anything further we can do to help please let us know. Please see: https://www.bladderandbowel.org/help-information/resources/apple-wallet-guide/ https://www.bladderandbowel.org/help-information/resources/gpay-guide/ With kind regards Customer Support Bladder & Bowel Community

Posted 1 year ago

“The Just can't wait card has made getting out and about so much easier. It has given me more confidence and has been accepted without question.”

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Posted 1 year ago

Dear Enid, Thank you for your wonderful feedback. We're so very glad that the card has helped you live life to the fullest, and that you've had success when needing to use it. We appreciate your taking the time to submit this important feedback. Kind regards Customer Support Bladder & Bowel Community

Posted 1 year ago

“My nurse is very good talks to me on the phone I just wished I could have had a district nurse come in more often .A support group would be a great idea .”

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Posted 1 year ago

“I have found the card very helpful and information received”

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Posted 1 year ago

“I like that the website has a lot of information. But I wish there was more information on any support groups, real life meet ups. Thank you”

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Posted 1 year ago

“I got card to help me it's brilliant 👏 it's help me so much thank you so much b&b”

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Posted 1 year ago

“A very supportive community. Easily accessible, and people who care.”

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Posted 1 year ago

“I showed my card in Aldi in Alton, Hampshire and was promptly told it meant nothing! The young man grudgingly let me use the toilet.”

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Posted 1 year ago

Dear Deborah, Thank you for sharing your experience, we are aware that some retailers can be reluctant which is a shame - we have to remind ourselves that the card is designed to be a discreet way of asking for help, it can't become a demand for toilet access. It sounds like you ultimately gained the help you needed - we continue to work to educate people around bladder and bowel conditions in order to improve access. We believe people need help understanding the issues others face, and that next time this member of staff sees a Just Can't Wait Card, he'll know what it's for. With thanks and kind regards Customer Support Bladder & Bowel Community

Posted 1 year ago

“Great community and verry helpfully and good advice giving”

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Posted 1 year ago

“Great work”

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Posted 1 year ago

“Very helpful Found all information given very useful”

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Posted 1 year ago

Thank you so much for your feedback, we are so glad you've found our information hub useful. We wish you all the best with your ongoing healthcare journey. Kind regards Customer Support Bladder & Bowel Community

Posted 1 year ago

“DISAPPOINTED BECAUSE I LOST MY CARD AND I CONTACTED YOU AND I DIDN'T GET A REPLACEMENT CARD. I WANTED A PLASTIC CARD NOT ONE ON MY PHONE.”

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Posted 1 year ago

Dear Paul, We're sorry to hear you're not happy with our service - unfortunately it's just not sustainable for us to provide free replacements for cards which have been lost. We understand your preference for a traditional card, so would kindly ask you to purchase a replacement card via our website. The digital card can be added as a backup, should you ever wish to do so. With kind regards Customer Support Bladder & Bowel Community

Posted 1 year ago

“The card was really easy to get , fortunately I haven't had to use it yet”

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Posted 1 year ago

“wanted a can`t wait card,but do not have the phone to get it,so do not wish to pay £3.95 x2 for a plastic card i feel this is unfair, i know its not the b&b `s fault at the same time it is not husbands& my fault either that we cannot use the technology on offer,other than that i have not had any dealings with the b&b community. thank you jen.”

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Posted 1 year ago

Hi there Jen, Thank you so much for your feedback, and we very much understand. The increasing cost of postage and printing has meant we just couldn't continue to provide the traditional plastic card for free. A plastic card is £2.95, and we recognise that some people may wish to buy more than one. We will consider this for future enhancements. In the meantime, we'll see what we can do to help and get back to you soon. WIth thanks and kind regards Customer support Bladder & Bowel Community

Posted 1 year ago

Bladder & Bowel Community is rated 4.6 based on 11,363 reviews