“Absolutely fantastic customer service. I bought my first hat several years ago. I loved it but lost it so I ordered a new one. When that arrived I was unhappy with knit and fit - each one is hand made so can differ. I called up and I was sent 4 more hats to try, at no extra cost, and an SAE. I chose one which suited me and sent the rest back.”
“I love Black Yak hats an gloves. I will be replenishing my wardrobe for next winter with loves and hats. My order was delivered so quick. Thank you Black Yak!”
“Definitely my go to winter birdwatching hat. They look good and with their half fleece lining are never itchy. I've now got 6 which speaks volumes. The worst thing is my wife loves them as well and often nicks one!!”
“Fabulous quality. I have two jumpers from them. The first has kept me warm for three winters. I also have a jacket which I bought 5 years ago, which I still occassionally use. I bought two items from their stall in York at the Christmas markets. The last one was ordered online, and they rang to check sizes before dispatch. Not cheap, but not expensive for the quality and service.”
“Bought some gloves from them and they were as advertised, fit perfectly and arrived very quickly.
I had a sizing issue (my fault) that they resolved within an hour of me placing the order. Highly recommend this company.”
“Delighted with customer service support after I ended up with a hat that was too big for me. Speedily swapped for another one (which is perfect) at no extra cost to me. Thank you!”
“I ordered the wrong hat from Black Yak and Mandy who dealt with it, was friendly and helpful on the phone and organised a replacement very swiftly. I am very pleased with the cosy slouch hat.”
“Love their beanie hats.
I bought one in York a few years back from a market stall which I still have and just ordered another one in a slightly different style.
Fits perfectly, warm and looks fantastic.”
“A wonderful hat, cosy and warm, perfect for the cold weather and wind. Delivery was very quick and when I realised the colour wasn't right I sent it back and received an exchange shortly after. I'm very pleased with my purchase! Thank you”
