Direct 4 Pet (Black Cat Medicines Limited) Reviews

Name: Direct 4 Pet (Black Cat Medicines Limited)
Address: Units 1,2 & 3 Plantation Road, Burscough, Ormskirk, Lancashire
Rating: 4.88

4.9 Rating 10,424 Reviews

98 %

of reviewers recommend Direct 4 Pet (Black Cat Medicines Limited)

4.9

Based on 10,424 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	98%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About Direct 4 Pet (Black Cat Medicines Limited):

Direct 4 Pet is the new easy name from Black Cat Medicines Limited.
Established in 1985 within a Lancashire Veterinary Surgery, we are now a busy Internet Pet Pharmacy and Pet Store shipping over 40,000 orders a month to our fantastic loyal customers. We are committed to delivering quality products at competitive prices and our Veterinary Surgery has been providing the highest standards of care for over 30 years. Our philosophy is to deliver excellence through a compassionate, approachable, and professional service to all our customers.

Our team of friendly team is made of up of veterinary surgeons, SQP's and an amazing back office team of Product Managers, Customer Services and our super efficient warehouse team. They are all happy to chat and are only a call away. All our vets are fully qualified and registered with the Royal Veterinary College; in addition, all our vets have practiced for many years.

The team at Black Cat Medicines has been together for a number of years and have an excellent working relationship together. Our team represents a valuable combination of experience and enthusiasm with the younger members of the team providing a constant source of innovation.

Visit Website

Phone:

01704 332545

Email:

enquiries@direct4pet.co.uk

Location:

Units 1,2 & 3 Plantation Road,
Burscough,
Ormskirk
Lancashire
L40 8JT

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Direct 4 Pet (Black Cat Medicines Limited) 5 star review on 31st May 2026

222

Anonymous

Anonymous // 01/01/2019

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“Amazing delivery time, arrived next day even though they started 4-5 working days”

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“The website was easy to use and I'm nearly 70 years old. My emails to the company were quickly answered and the response time to my requests was dealt with in a timely manner. My cat (Mimi) is very important to me and I was made to feel she was important to Direct4. Thank you”

Direct 4 Pet (Black Cat Medicines Limited) 5 star review on 21st July 2022

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“Website is easy and straightforward to use. Full description of products, in easy to find categories. Great value for money.”

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“Nice and easy purchase. Great price and swift delivery. Thank you.”

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“It was very easy to use your website and nice to find you had the product in stock of which i required”

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“Seems easy to use fairly priced”

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“This is the first time I have purchased from this company. I am very impressed with the speed they have dispatched my order all within a two-hour time frame. As yet my order has not arrived so cannot comment on the speed of the delivery.”

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“Once again excellent service”

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“Search function of the website is really easy and effective. Found what I needed and checked out in less than 5 minutes.”

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“Good product but very poorly packaged, in fact there was no extra packaging around the box we ordered. The bottom flap was not secure. Am surprised it arrived safely at all.”

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“It was really easy to use the website / purchase what I wanted & I'll definitely use it again - thank you very much!”

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“Quick and easy to order”

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“Prompt and easy to use”

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“I knew what I wanted and found it very quickly and ordering was easy. It was received a few days later. Will def be visiting this website again.”

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“Great price and speedy delivery without paying extra”

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“Felt very much like a personal service. Did exactly what was needed as I had made a mistake in the order, quickly sorted it, no fuss, no errors, no having to chase. Obviously a well run and professional business. Thanks very much! Mary”

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“It must have been easy because I’m hopeless at this sort of stuff”

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“Very easy.”

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“I have ordered medication for my dog from this company several times now and will continue to do so. Quick and easy process, very competitive pricing and delivered on time.”

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“Excellent service ordered one day delivered the next”

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Direct 4 Pet (Black Cat Medicines Limited) is rated 4.9 based on 10,424 reviews