Direct 4 Pet (Black Cat Medicines Limited) Reviews

Name: Direct 4 Pet (Black Cat Medicines Limited)
Address: Units 1,2 & 3 Plantation Road, Burscough, Ormskirk, Lancashire
Rating: 4.88

4.9 Rating 9,901 Reviews

98 %

of reviewers recommend Direct 4 Pet (Black Cat Medicines Limited)

4.9

Based on 9,901 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

About Direct 4 Pet (Black Cat Medicines Limited):

Direct 4 Pet is the new easy name from Black Cat Medicines Limited.
Established in 1985 within a Lancashire Veterinary Surgery, we are now a busy Internet Pet Pharmacy and Pet Store shipping over 40,000 orders a month to our fantastic loyal customers. We are committed to delivering quality products at competitive prices and our Veterinary Surgery has been providing the highest standards of care for over 30 years. Our philosophy is to deliver excellence through a compassionate, approachable, and professional service to all our customers.

Our team of friendly team is made of up of veterinary surgeons, SQP's and an amazing back office team of Product Managers, Customer Services and our super efficient warehouse team. They are all happy to chat and are only a call away. All our vets are fully qualified and registered with the Royal Veterinary College; in addition, all our vets have practiced for many years.

The team at Black Cat Medicines has been together for a number of years and have an excellent working relationship together. Our team represents a valuable combination of experience and enthusiasm with the younger members of the team providing a constant source of innovation.

Visit Website

Phone:

01704 332545

Email:

enquiries@direct4pet.co.uk

Location:

Units 1,2 & 3 Plantation Road,
Burscough,
Ormskirk
Lancashire
L40 8JT

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Direct 4 Pet (Black Cat Medicines Limited) 5 star review on 28th January 2026

Direct 4 Pet (Black Cat Medicines Limited) 5 star review on 23rd November 2025

220

Anonymous

Anonymous // 01/01/2019

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“Very easy to place order and very good price,however delivery time is extremely poor especially given I don't live much more than 15 miles from you.Over 3 days since I placed the order and it still appears to be on a tour of the northwest with royal mail so just hoping that when I do finally receive it is not damaged.”

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“Simple and quick. V pleased.”

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“Good except had trouble getting to my subscriptions to change them.”

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“Easy to use website, straightforward purchase. Excellent discounts.”

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“I ordered 5 tablets and only git 4”

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“From ordering on line to the delivery to my address was perfect in every way, great price, free delivery and super fast delivery, I was kept updated with every stage. Thank you so much.”

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“Thanks for a professional service and fast turnaround. Amazon also requires a thank you.”

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“WAS UNABLE TO TRACK MY PARCEL, OR TO CONFIRM WHO I WAS.”

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“Very easy to order and delivery was prompt”

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“Easy ordering and del”

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“Very easy purchase. Up to date info on delivery and transit”

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“Website is easier than most doesn't have a slot to apply new perscriptions though.i had to cancel my subscription and creat a new one for the next cycle and there sint a reminder to get a new perscription before it times out. Apart from that very good service fast delivery and the staff I've spoke to were very polite and helpful.”

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“Great service, fast delivery and competitive pricing is why I keep coming back, excellent all round”

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“Quick and Easy”

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“I am very impressed with the service I have received. I ordered a prescription for my dog, at a very reduced price from what my vets had quoted me, on the 8th Feb and have received the order today Sunday 11th Feb. There are no delivery charges and still a great service, even at the weekend. I will definately be using this website again to order my prescription. Thank you.”

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“Order was delivered to Scotland within 24 hours amazing service”

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“Great company fast delivery very happy”

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“All went well! I read the Trustpilot reviews after I made my order so was a little concerned but needn’t of been. My order arrived, it was as expected, and was delivered in a timely manner. I had no reason to contact Customer Services so can’t comment on that but the email updates I had with regards to my order were fine, thank you!”

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“Easy to use website with good products at reasonable prices.”

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“found the website to order very easy and delivery was when they said excellent .”

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Direct 4 Pet (Black Cat Medicines Limited) is rated 4.9 based on 9,901 reviews