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Big Furniture Warehouse Reviews

4.3 Rating 1,606 Reviews

83 %

of reviewers recommend Big Furniture Warehouse

Company Reviews

Product Reviews

4.3

Based on 1,606 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 86%
Accurate And Undamaged Orders	Greater than 88%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5
Returns & Refunds
Returns Process	Could Be Better

Big Furniture Warehouse 5 star review on 6th October 2023

Big Furniture Warehouse 5 star review on 22nd September 2023

Big Furniture Warehouse 5 star review on 15th September 2023

Big Furniture Warehouse 5 star review on 15th September 2023

Big Furniture Warehouse 5 star review on 11th September 2023

Big Furniture Warehouse 5 star review on 8th September 2023

Big Furniture Warehouse 5 star review on 8th September 2023

83

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The bed was delivered in two separate deliveries, but the customer services were fab when they confirmed the rest was on its way. The bed itself is not a great build,the screws to the legs are not adequate enough, we had to find more sturdy longer screws to fix the legs to the boards. But nowvits assembled it looks great”

“THIS OTTOMAN IS BEAUTIFUL, LOVE THE LOOK AND QUALITY BUT HAD TROUBLE WITH THE LEGS, THEY CAME WITHOUT SCREWS AND THE INSTRUCTIONS DON'T MATCH THE LEGS. THANKFULLY I HAVE AN INDUSTRIOUS HUSBAND!”

“Good service on arrival, quick and fast. Poor before hand. I was contacted to arrange delievery and missed call. Was impossible to contact warehouse directly to arrange.”

“Not quite the same shape as the toilet. But easy to fit”

“I am waiting still waiting for refund, I will chance my review once the refund goes in my account as it come with mark on so had to send it back”

Good Morning, I am truly sorry your order arrived with a mark and return was required. I have sent you an email to resolve this. Thank you for your patience Kind Regards, Samantha

“Not great quality.”

“The item arrived quickly - it looks decent quality but husband found it a little tricky to put together and he’s very experienced in flat pack assembly. It would’ve been better if the wheels/legs on the slide out laptop tray had breaks to secure it more but other than that Im happy with the product”

“Looks lovely up but it cant be used as a shelf for ordiments as the shelves are not still they move. It's good against the wall with shoes on”

“Very poor instructions. Items not numbered. Drawers not that big”

Good Morning, Please accept our sincerest apologies your item has arrived in less than perfect condition. A private request has been sent to yourself for further information to enable us to get this matter resolved for you. Again we are truly sorry you have been left disappointed with your order. Kind Regards, Samantha

“The ladder shelf is not as sturdy as I expected. the bottom shelves don't hold much weight. the company called me to resolved the problem, I said not to a replacement as I think the issue will be still there. I agree to a partial refund. good customer service.”

“The furniture I ordered is nice, but is very thin wood and is not the quality I was expecting.”

“For the price it’s fine, just annoying you can see the screws on the sides. Expecting to have to replace in couple of years. But company itself was great, dispatched very quick with no issues.”

“prompt delivery”

“The end product is nice but it was super hard to build, it said you shouldn’t use power tools but I ended up having to as it was breaking otherwise. Would be better to have pre drilled holes rather than having to screw into chipboard with no guide hole.”

“Completely wrong item was delivered first which didn’t go down well, they did replace with the correct item, was annoying and a pain , item ok but way over priced for what is is disappointed”

“Poor quality product (cube storage), was not very strong when built and had a few chips in the wood. They did offer to replace the chipped parts but I knew it wouldn’t withstand being taken apart and put together so I’ve just left it. Should of returned it straight away before being built.”

“I bought two sofas and a table, appears to be of good quality however the sofa had two small damages caused either by the delivery guys or when kept in the warehouse, also the table appears to have some red cement coming out of it even after cleaning it the hundredth time perhaps due to how it was kept in the warehouse.”

“Disappointed asboth drawers had numerous scratches in them, but a lovely piece of furniture for my sons bedroom”

Hi, Very sorry your items arrived scratched. Did you get in touch with our customer support team about this?

“I have have purchased 4 items of furniture from you now and have been pleased with them when l have finally received each one however there has always been problems with each item arriving always been weeks after l have paid, the reason l have purchased the last item as it matches the rest it wasn’t delivered on the date you said but l have had an email from you and it should arrive the end of this month therefore l cannot give you a review until l receive it”

“Some confusion and delay tracking my order. Did not arrive next day delivery as I had selected so had to wait at home longer. Product colour match was good, as depicted on website, just what I was looking for. Plastic wrap on 2packages was torn and so velvet material of products (storage boxes pale pink velvet) was soiled. 1 package was in cardboard and was fine.”

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Big Furniture Warehouse is rated 4.3 based on 1,606 reviews