Biddenden Vineyards Reviews

Name: Biddenden Vineyards
Rating: 4.81

4.8 Rating 338 Reviews

96 %

of reviewers recommend Biddenden Vineyards

4.8

Based on 338 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	100%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Telephone, Email
Queries Resolved In	Under An Hour

Biddenden Vineyards 5 star review on 4th October 2024

KATIE Hastings

Biddenden Vineyards 5 star review on 2nd August 2024

Philip Ward

Anonymous

Anonymous // 01/01/2019

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“I’m writing this as a note for anyone considering next-day delivery with Biddenden Vineyards. Before placing the order, I specifically called to confirm whether next-day delivery was guaranteed. I was clearly assured that it would be delivered the next day—otherwise, I would have made alternative arrangements with another vineyard. We ordered eight bottles of cider to our Airbnb in Margate, expecting it to arrive as promised. Unfortunately, nothing was delivered the next day, or even the day after. When I followed up, the response changed—one person mentioned a 99% success rate, another said 95%. At that point, it was clear that what had been presented as “guaranteed” was not guaranteed at all. In reality, the order arrived almost a week later to our home address, long after we had returned. This left us without drinks for a planned evening during our stay, which was both inconvenient and disappointing. To be clear, this is not a reflection on the product itself, but purely on the delivery service and the expectations set. If timing matters, I would strongly recommend not relying on their next-day delivery claims. Very disappointing from a logistics and customer service perspective.”

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Posted 8 hours ago

“Ciders really good & wine also”

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Posted 6 days ago

“Always love the service and selection from Biddenden. Love the wine but particularly the range of ciders available!”

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Posted 6 days ago

“Such a freindly place to visit. Wine is lovely, too! Alison made our birthday visit special.”

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Posted 1 week ago

“The quality of Bibbenden’s juices is outstanding. I’ve now bought several cases of different varieties and all are excellent. Also, I’ve found delivery and customer service very good. I would highly recommend their products.”

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Posted 2 weeks ago

“Lovely place, the bunny hunt was excellent for all the family and their apples juices and wines are delicious - we particularly love the Ortega”

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Posted 2 weeks ago

“Easter egg hunt was fun and good value”

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Posted 2 weeks ago

“I did not receive the apple juice I ordered!”

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Posted 2 weeks ago

“Great company, great service . Ive been dealing with Biddenden for 4 or 5 years .no complaint.”

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Posted 3 weeks ago

“Excellent products and great service. Fast delivery and queries answered quickly.”

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Posted 3 weeks ago

“love all the different ciders and very pleased with my complimentary gifts”

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Posted 1 month ago

“Cider quality always excellent, as is the customer service. Very speedy and accurate delivery and the occasional freebie "thank you" box of different ciders to try is always a lovely surprise. Great business to deal with.”

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Posted 1 month ago

“Great service no problems whatsoever”

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Posted 1 month ago

“Excellent vineyard, with an interesting selection of wines and ciders. Well worth a visit, both for a look around the vineyard and shop, and the opportunity to sample the produce. We can highly recommend the strong Kentish cider. Tried it seven years ago, and have been drinking it ever since.”

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Posted 1 month ago

“I cannot suggest anything to improve what is a brilliant service.”

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Posted 1 month ago

“Quality product. Well packaged.”

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Posted 1 month ago

“Excellent service,items arrived quicker than expected, what more can I say. The cider is the best.”

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Posted 1 month ago

“Good service and quick delivery”

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Posted 1 month ago

“handling of our order from original request to very promt delivery was outstanding”

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Posted 1 month ago

“The cider’s a family favourite. Advice on the phone about a big order was great. The online ordering was simple and the delivery prompt. Will order online again but hope to visit too!”

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Posted 2 months ago

Biddenden Vineyards is rated 4.8 based on 338 reviews