Begg Shoes Reviews

Name: Begg Shoes
Rating: 4.89

4.9 Rating 11,981 Reviews

98 %

of reviewers recommend Begg Shoes

4.9

Based on 11,981 reviews


Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	97%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	5 out of 5
Returns & Refunds
Refunds Process	Very Easy
Returns Process	Easy

About Begg Shoes:

Begg Shoes is an independent and family run footwear retailer, with over 150 years of experience in the trade. With nine stores based in Scotland, Begg Shoes prides itself on offering an expert service with a personal touch both in stores and online.

Visit Website

Phone:

01463239189

Email:

info@beggshoes.com

Location:

28, Union Street, Inverness
IV1 1PX

Write Your review

Tell us how Begg Shoes made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Begg Shoes 5 star review on 13th April 2024

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very old fashioned jeans legs far too baggy and very thick material”

Helpful Report

Posted 3 years ago

Hello Maureen Thank you for taking the time to leave a review. I wonder if this review might be for a different order from another company, and not for Begg Shoes? I hope you loved your new shoes, and if there is anything else we can help you with please do get in touch to let us know! Kind regards Faith Customer Service Begg Shoes

Posted 3 years ago

“I picked out a pair of shoes that I’ve been looking all over for for my 80-year-old mother. Since I am located in the United States I had to pay the international fee which I was OK with. But after I processed all my card information and submitted my payment it said in a pop up my order was rejected. I couldn’t understand why and then I decided to go on my bank account and saw that the price for the sandals was charged to my bank account! When I tried calling the number that was listed for any problems it did not go through. I am now contacting my bank to find out if this is a valid site and expense because I will press charges against the company for fraud. I know I didn’t get declined because of lack of funds since it was already deducted from my account within 2 minutes!”

Helpful Report

Posted 3 years ago

Dear Teressa Thank you for taking the time to leave a review and I am very sorry to hear that you have found some issues placing an order through our website. We have been experiencing some technical difficulties with our order creation process overnight. Your financial information is secure as our payment gateways are independent of our website. Our web developers are working hard to get the order creation process fixed. I am very sorry that your experience on our website has been affected. To confirm, we have not received payment from you for any of your order attempts, nor have we received a successful order for you. When a payment fails like this, your bank may hold the funds as pending on your account and then they will be returned to you after a few days. This is a standard banking practice and you are welcome to contact your bank if you have any concerns. Our stores are based in the UK and so our customer service lines are open 9am - 5pm BST. I have also contacted you in private email to explain the issues we have had with our website, and if you have any questions please do not hesitate to get in touch. Please accept my sincere apologies for the technical difficulties you have encountered on our website. Kind regards Faith Customer Services Begg Shoes

Posted 3 years ago

“I still have not received them!!”

Helpful Report

Posted 3 years ago

Dear Fiona Thank you for taking the time to leave a review and I am very sorry to hear that the parcel has not arrived. Most of our parcels are arriving on time, however we have been advised by our delivery partners that some parcels are being affected by the delays caused by Covid-19. I am very sorry to hear that your parcel has been one of the few affected. I have contacted Royal Mail for further information on the whereabouts of your parcel, and I have sent you a private email too with more information. Kind regards Faith Begg Shoes

Posted 3 years ago

“Pas reçu ma commande!”

Helpful Report

Posted 3 years ago

Hello Thank you for taking the time to leave a review and I am very sorry to hear that you have not received your order. Most of our parcels have been delivered without delay or issue. There have been some delays reported with some services, and I am sorry to hear that your parcel is one of the few to have been affected. I have contacted Royal Mail to investigate this further and I have sent you a direct email with more details too. If I can be of further assistance, please do not hesitate to get in touch with me at info@beggshoes.com Kind regards Faith Customer Service Begg Shoes

Posted 3 years ago

“Since my order still, after weeks of vaiting has not yet arrived Im wondering if it ever will? Tracking my parcel, no info available.”

Helpful Report

Posted 3 years ago

Hello Mimmi Thank you for taking the time to leave a review and I am sorry to hear you are still waiting for your parcel to arrive. From the tracking information we provided, I can see that delivery was attempted earlier this week. I have sent you a private email with more information. I hope the shoes have now arrived with you safe and well. If I can be of further assistance, please do not hesitate to get in touch. Kind regards Faith Customer Service Begg Shoes

Posted 3 years ago

“I still have not got the shoes”

Helpful Report

Posted 3 years ago

Hi Amalia, sorry you've not received your order. Unfortunately due to the circumstances facing the world at present, we are experiencing delays on our usual service to some countries such as Israel. I have sent you an email with updated information on where your parcel is with the latest tracking info. Warmest Regards, Cheries - Customer Service

Posted 3 years ago

“How can i write a review when the delivery fails to arrive over a month!!!”

Helpful Report

Posted 3 years ago

Hi Sharon, sorry you've not received your order. Unfortunately due to the circumstances facing the world at present, we are experiencing minor delays on our usual service. I have sent you an email with updated information on where your parcel is with the latest tracking info. Warmest Regards, Cheries - Customer Service

Posted 3 years ago

“Great service 👍🏻”

Helpful Report

Posted 4 years ago

Hi, Thank you for taking the time to leave a review. We were just wondering what we could have done better to receive a 5 star review? Many thanks, Customer Service

Posted 4 years ago

“Where are my boots? Not arrived yet?”

Helpful Report

Posted 4 years ago

Hi Jenni Sorry your order has not arrived yet. As mentioned in my email we're experiencing minor delays with deliveries to Australia at the moment due to the global pandemic. We will try to resolve this for you as quickly as possible. I've emailed more information on this for you. Warmest Regards, Cheries

Posted 4 years ago

“Id like to start by saying firstly with everything going on, delivery of non essential parcels is not important. Secondly as I’m on the extremely vulnerable list, I cant use my shoes for another 10 weeks. I’m not complaining, I received an email from the vender asking for a review. I’d love to tell you about my shoes, but I can’t as they haven’t arrived yet and the tracking is useless. The Royal Mail site hasn’t updated since 25th March ( order date) and la poste states just leaving the UK on 26th March and the same thing again on 3rd April. Contacted customer service, they said just wait a bit longer. As because it restated just left UK it’s just delayed. I have my doubts. All I do know is that they took my money on 25th March and it’s now 14th April and I have no shoes. It’s a good job that delivery was really cheap.”

Helpful Report

Posted 4 years ago

Hi Amanda Thanks for getting in touch and sorry your order hasn't arrived yet. We seem to be experiencing delays with delivery to France at the moment. It also appears that the tracking information is not being tracked correctly within certain counties. I have sent you an email as well with regard to your order and it's delivery. Warmest Regards, Cheries - Customer Service.

Posted 4 years ago

“I ordered my shoes on March 23 and I have still not received them. The last update was March 26 when they were supposed to be leaving from the UK. Where are my shoes?”

Helpful Report

Posted 4 years ago

Hello Robert Thank you for your feedback. During this difficult time we are experiencing delays in international deliveries however all orders have been received by International customers within 30 days. I will message you personally on details of your order. Kind regards, James

Posted 4 years ago

“I have not received my boots yet, so that makes it difficult to review. It has taken a long time and my boots have still not arrived.”

Helpful Report

Posted 4 years ago

Hello Cynthia Thank you for you feedback. During this difficult time the delivery service in the UK and US is experiencing delays, however I can see you parcel has reached its local sorting office and will be with you in a few days. I hope you enjoy your boots once they have arrived. I apologise for the delay. Kind regards, James

Posted 4 years ago

“I didn’t receive my purchase”

Helpful Report

Posted 4 years ago

Hi Hilary, sorry you've not received your order. Unfortunately due to the circumstances facing the world at present, we are experiencing minor delays on our usual service. I have sent you an email with updated information on where your parcel is with the latest tracking info. Warmest Regards, Cheries - Customer Service

Posted 4 years ago

“I have not received my order”

Helpful Report

Posted 4 years ago

Hello Lloyd We appreciate you letting us know your order is not with you yet. I will follow up with a private message to go through the tracking of the order. This order should be delivered with you shortly. Kind regards, James

Posted 4 years ago

“It has been a month and package is “still in transit””

Helpful Report

Posted 4 years ago

Hello Diego Thank you for getting in touch and I am sorry to hear you are still waiting for your parcel. I have investigated this further with Royal Mail and have sent you a private email with more information. Kind regards Faith Customer Services Begg Shoes

Posted 4 years ago

“i recieved with the wrong size.13 us instead of 12us and i dont want to spend the time to mail them back.please send again the right size of these shoes thanks”

Helpful Report

Posted 4 years ago

Dear Yehuda Thank you for taking the time to leave a review and I am sorry to hear that the shoes were not as expected. All the shoes on our website are available to purchase in UK sizes, as we are based in the United Kingdom. The UK size 12 on your order translates to a men's Skechers US size 13. I have sent you an email with more information and if I can be of further assistance, please do not hesitate to get in touch with me at info@beggshoes.com. Kind regards Faith Customer Services Begg Shoes

Posted 4 years ago

“I haven't receive my shoes yet!”

Helpful Report

Posted 4 years ago

Hello Sherry Thank you for taking the time to leave a review and I am sorry to hear that your parcel has still not arrived. We are very proud of our fast dispatch and speedy delivery, and I am sorry to hear that you did not experience this level of service on this occasion. From the tracking information provided, I can see that delivery was attempted on 17th January and a note was left on how to make further arrangements. I have sent you a private email with more information. If I can be of further assistance in the meantime, please do not hesitate to get in touch by contacting info@beggshoes.com Kind regards Faith Customer Services Begg Shoes

Posted 4 years ago

“I love shopping with Begg Shoes! I used to go into their shops when we lived in Scotland, now I still use them but order online.”

Helpful Report

Posted 4 years ago

Hello Penny Thank you for your kind words about our service. It is really great to hear when customers are pleased with our service and goods offered in store and online. I notice that you left a one star rating, perhaps this was does in error? If there is anything that you think we can be doing better, we would be happy to hear it. Kind regards Faith Customer Services Begg Shoes

Posted 4 years ago

“I am sorrey I did not get the shoes . I purchased it on Dec. 5. Can you help me trace it and update me when I will get it Thanks Ran Hellerstein Mobile +972549993333”

Helpful Report

Posted 4 years ago

“I made a purchase in 16.11.19 and still (09.12.2019) haven’t received any dispatched information.”

Helpful Report

Posted 4 years ago

Hello Thank you for taking the time to leave a review and I am sorry to hear there has not been any tracking information for your parcel. On very rare occasions, our delivery partner Royal Mail will sometimes not update the tracking with information. In most of these cases the parcel is indeed in transit, it has just missed a checkpoint in its journey and will arrive in good time. Normally we experience an excellent service with our delivery partners and I am sorry to hear that this has not been the case for your parcel. I have spoken to the Customer Service team and I believe this is being investigated with Royal Mail to find out more information. I have checked your tracking information and I can see that there have been two updates last night to say that your parcel has arrived in the Dublin International Processing Centre. I am confident that your parcel will arrive with you later this week, and I sincerely apologise for the inconvenience caused by the delay to the delivery of your parcel. If I can be of further assistance, please do not hesitate to contact me at info@beggshoes.com Kind regards Faith Customer Services Begg Shoes

Posted 4 years ago

Begg Shoes is rated 4.9 based on 11,981 reviews