Bed Factory Direct Reviews

Name: Bed Factory Direct
Address: Bed Factory, Marl Road, Knowsley Industrial Estate, Bed Factory, Marl Road, Knowsley Industrial Estate, Knowsley
Rating: 3.93

3.9 Rating 875 Reviews

77 %

of reviewers recommend Bed Factory Direct

3.9

Based on 875 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 20%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Email, Telephone
Queries Resolved In	Under An Hour

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Bed Factory Direct 5 star review on 9th May 2022

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I bought a bed from this company on a friday which advertises next day delivery i mis-spelt birmingham and emailed them 10mintues after my purchase they emailed back saying this was ok and that they would deliver bed on tuesday as it was bank holiday i was ok with this. Waited in tuesday no bed delievered called them and they said that because it was bank holiday they only picked the order up today so they will deliver thursday, waited in thursday no bed.... Called them they said they'd call me back 4 hours later they called me back stating the bed was out of stock! Crap communication will never use this conpany ever again! Did not even recieve an appology from anyone, they took my money knowing that they never had it in stock and then had the cheek to tell me i'd paid for the item not that they took the money !!! They advertised it as in stock!! So took nearly a week to receive no bed.”

Helpful Report

Posted 10 years ago

Hi Ms Edinborough, we're sorry for the lack of communication regarding the out of stock bed, we will feed this back to our team and make improvements. If there's anything else we can help with please contact us on: 0800 917 6518 (Mon-Fri, 9am-5pm) and we will put it right for you. We appreciate your feedback.

Posted 10 years ago

“Lovely helpful staff, lovely bed!”

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Posted 10 years ago

“Excellent help when I telephoned, as not sure on a few points, service, price and delivery was first rate”

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Posted 10 years ago

“The service provided by this company was shocking. The Mattress & Bed frame was supposed to be delivered on a thursday, on the Wednesday I get a phone call saying they had forgotten to process the bedframe, so will get it sorted urgently and it will be delivered Friday before 12:00pm. It didn't come. I rang up at 11:00am asking where the Frame was and they said it was still in the depo, will ring them and then ring me back. Got to about 2pm heard nothing so I rang YOU. I got an automated message saying you are now closed and have been since 12:30! Absolutely shocking service. Will never recommend this company!”

Helpful Report

Posted 10 years ago

Hi Mr Urciuoli, we're sorry for the delay with your frame, we will feed this back to our team and make improvements. If there's anything else we can help with please contact us on: 0800 917 6518 (Mon-Fri, 9am-5pm) and we will put it right for you. We appreciate your feedback.

Posted 10 years ago

“I had an excellent service from bed direct. Thank you very much for an empressive customer service that I received.”

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Posted 10 years ago

“Great quality faux leather headboard at a very good price. Fast delivery. First time I have used this company, but I would definitely recommend it and use it again. Thanks!”

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Posted 10 years ago

“Excellent communication throughout .Delivered on day requested.There was a part missing when I came to assemble the bed .Emailed customer services to request replacement which was received within 2 days of request. Would definitely buy from BFD again.”

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Posted 10 years ago

“Excellant service & delivery”

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Posted 10 years ago

“Delighted with the product, service and delivery!”

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Posted 10 years ago

“dissappointed tried to call and no call back,as still didnt recieve my protector sheet which i paid for not good customer service at all”

Helpful Report

Posted 10 years ago

Hi Ms Serbouti, we're sorry for the delay, we will feed this back to our team and make improvements. If there's anything else we can help with please contact us on: 0800 917 6518 (Mon-Fri, 9am-5pm) and we will put it right for you. We appreciate your feedback.

Posted 10 years ago

“Liked it, assembles quickly, sleek packing, good value for money.”

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Posted 10 years ago

“Received my bed within 5 days of placing an order. They kept in touch and advised an Estimate time of arrival. The bed came and it's brilliant quality and so comfy. It's great value for money as well. Would recommend the bed factory to anyone.”

Helpful Report

Posted 10 years ago

“I ordered a headboard on a Friday, hopefully to be delivered on the following Monday, taking no account that there was a weekend in between. On the Monday morning I was advised that delivery would be on the Tuesday, quite understandably. Delivery took place as promised, and the headboard was exactly as described, and of excellent quality. I would unhesitatedly use Bed Direct again.”

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Posted 10 years ago

“The Bed Factory Direct I was surprised at the prices and thought I'd just see what a bed and mattress would cost, my daughter and I was thrilled with our purchase good quality and a good price. Quick delivery and no charge will use again.”

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Posted 10 years ago

“From ordering to delivery excellent very pleased with bunk beds”

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Posted 10 years ago

“good bed”

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Posted 10 years ago

“The service sounded first class on the web site . The product itself was good value for money but you need to be prepared that the delivery and customer service will be a poor service . The bed arrived a day late which meant someone had to take time off work to take delivery . The customer services promised on three occasions to call me back to update me, which never happened. The courier firm did however keep us up to date once we were aware of the new delivery date. There is no point in offering a next day delivery and requesting a delivery date if they cant follow this though . left feeeling frustrated with the company and wouldnt use them again .”

Helpful Report

Posted 10 years ago

Hi Mr Brogan, we're sorry for the delay, we will feed this back to our team and make improvements. If there's anything else we can help with please contact us on: 0800 917 6518 (Mon-Fri, 9am-5pm) and we will put it right for you. We appreciate your feedback.

Posted 10 years ago

“Absolutely appealing service. The delivery was a joke I took a day off work and they never turned up. They lied that they had been, it was appealing service. They even supposed to take away the old mattress they never di. They promised to do it at a later date and never returned my class. Never ever use again easier to use someone with a good service delivery. Don't be sucked in by the pride .”

Helpful Report

Posted 10 years ago

Hi Ms McNiel, we're sorry for the delay, we will feed this back to our team and make improvements. If there's anything else we can help with please contact us on: 0800 917 6518 (Mon-Fri, 9am-5pm) and we will put it right for you. We appreciate your feedback.

Posted 10 years ago

“Extremely satisfied with the service provided by BFD. Their website is straight forward and simple to use. The delivery process happened exactly as BFD said it would. We specified a morning delivery and the delivery company kindly obliged. This is in direct comparison to one of BFDs competitors who we had a complete nightmare with and who eventually cancelled our order. Go with BFD!”

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Posted 10 years ago

“Great value for money and excellent customer service. I will definitely shop here again.”

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Posted 10 years ago

Bed Factory Direct is rated 3.9 based on 875 reviews