BBQ Land Reviews

Name: BBQ Land
Address: Unit 1 Priory Farm Priory Lane Little Wymondley, Unit 1 Priory Farm Priory Lane Little Wymondley, Hertfordshire
Rating: 4.83

4.8 Rating 4,375 Reviews

96 %

of reviewers recommend BBQ Land

4.8

Based on 4,375 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	97%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

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BBQ Land 5 star review on 20th September 2025

Andy G

BBQ Land 5 star review on 22nd July 2025

Rob B

359

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Bbq was advertised at £299 and I had a screen shot for it. I phoned to ask why it had gone up by £50, he told me to email him which I did with the screen shot. I called again the next day after having no response. The man I spoke to was rude and abrupt and said that it was advertised wrongly and I had to pay the full price. No customer service at all. Not impressed”

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Posted 4 years ago

“On our order of Kamado Joe Classic II one of the wheels locks doesn't work properly and the lid doesn't stay upright (only in fully open position).”

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Posted 4 years ago

“Items just been delivered after 2 was but I paid for next day delivery”

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Posted 4 years ago

“The initial order for the BBQ went very smoothly. The delivery did not. The large heavy BBQ arrived on a transit van and had clearly been loaded by pallet on to the van. The 2 people who delivered it could not lift it. This resulted in the whole package having to be taken apart and even then it was a struggle to get the BBQ off the lorry. The whole delivery process was unsatisfactory.”

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Posted 4 years ago

“Great product, great price, fast delivery. However this was an Xmas gift, no warning that it wouldn’t be packaged at all and totally ruined my husbands Xmas surprise 😢”

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Posted 4 years ago

“Initially helpful with purchasing and shipping but very unhelpful with a missing part. I have paid my money and it is now up to me to sort out. 4/5 for products, 2/5 for follow up customer service.”

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Posted 5 years ago

“I paid £8.95 for next day delivery, Items delivery was 3 days late. Contacted DHL parcel delivery after two days of waiting and was told they didn’t have my flat number contracted by the message I was sent saying that the driver attempted delivery.. a lot of bare face lie. I guess the blame lies firmly with the delivery company DHL.”

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Posted 5 years ago

“alarm not loud enough”

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Posted 5 years ago

“I placed an order over a week ago and received an e mail two days later saying it had been despatched. but it has still not arrived.”

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Posted 5 years ago

“Failed to pay £2 postage !!”

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Posted 6 years ago

“Delivery and everything was fine, but the smoking itself is faulty, as on of the rack holders has been welded in upside down.”

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Posted 6 years ago

“Sent a different brand than I ordered and had confirmed on invoice. When I queried, told it was exactly the same, it isn’t, I compared the pellets to to the brand I ordered which I had from Costco. Don’t have time to repackage up, and drive to post office and send back as requested. They should clearly state on website and invoice you may receive a different brand and when a customer points out issue to them they need to just apologise and refund or send out the actual item ordered, not give the customer enough hassle that they leave it as is and don’t order ever again from them !”

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Posted 6 years ago

“I have emailed twice as regards a missing part of my charcoal basket which was delivered yesterday 29th May and so far no one has even acknowledged these let alone rectify the order. Delivery was on time but lack of customer service is very disappointing.”

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Posted 6 years ago

“Issues with the delivery, emails going through to spam, unhelpful staff on the phone, paid next day delivery and had to go and collect from depot to avoid dissapointment as the item was a gift. Sister was told on the phone she was 'interfeering' when actually we were being proactive. Wasn't happy at all.”

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Posted 6 years ago

“Came damaged in 2 places. Not quite the expectant joy I was hoping for! Now advertised as being “ out of stock” so not expecting much in the way of recompense.”

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Posted 6 years ago

“Failed to turn up on delivery day. No communication and could not even explain why the delivery did not arrive. Wasted a day off work.”

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Posted 7 years ago

“Very disappointed ro frind the same product for less than half the price at High st DIY store.”

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Posted 8 years ago

BBQ Land is rated 4.8 based on 4,375 reviews