BBQ Land Reviews

Name: BBQ Land
Address: Unit 1 Priory Farm Priory Lane Little Wymondley, Unit 1 Priory Farm Priory Lane Little Wymondley, Hertfordshire
Rating: 4.83

4.8 Rating 4,375 Reviews

96 %

of reviewers recommend BBQ Land

4.8

Based on 4,375 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	97%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

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BBQ Land 5 star review on 20th September 2025

Andy G

BBQ Land 5 star review on 22nd July 2025

Rob B

359

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I couldn't find my address in the details form in the checknout section properly so I filled it up manually. After 3 days, which was meant to be nct day delivery, I got an email saying I haven't fill in the form properly. As I didn't need the item anymore as it was meant to be that day, I told the customer service not to bother. They wrote back if this was the choice then I will need to pay extra for the shipping. I then said to go ahead as it's half of the amount. The product has still not arrived until today (a week from when I bought it).”

Helpful Report

Posted 8 years ago

Our checkout does not have auto-fill, but needs to be done manually unless paying by Paypal, when the addresses inside your Paypal account are used. The customer entered their email address in the first line of the address field, rather than house number and street name. The courier was unable to effect delivery without this information, and therefore returned the bbq to us 3 days later. In the meantime we contacted the customer to get the full address, and resent the bbq at our cost. The customer then asked us to stop the re-delivery, and we advised that there would be a fairly substantial cost in stopping the delivery once in transit and having it returned to us, in relation to the £23 price of the bbq ordered.

Posted 8 years ago

“A gas BBQ was delivered in german specification, which then could not be used. BBQ land refered me to TEPRO UK but took no responsibility to fix it themselves. Eventually a replacement was delivered but I still had to assemble twice and arrange various deliveries and collections with no meaningful compensation.”

Helpful Report

Posted 8 years ago

I think 1 Star is a little harsh. Tepro supplied us with a single model of this bbq, with German Spec. Therefore, we had no further stock to supply replacement ourselves. So, we co-ordinated collection of redundant barbecue and replacement from Germany, with Tepro UK. A Bespoke BBQ Cover was supplied to the customer free of charge, to go some way to compensate. So, I believe we did everything in our power to rectify the situation as fast as humanly possible. Having said all that, we appreciate that this was a frustrating time for the customer.

Posted 8 years ago

“Treated like a criminal and sworn at when complaining about a bandaged BBQ SHOCKING”

Helpful Report

Posted 8 years ago

BBQ Land is rated 4.8 based on 4,375 reviews