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Battery Station Reviews

4.9 Rating 41,255 Reviews

98 %

of reviewers recommend Battery Station

Company Reviews

4.9

Based on 41,255 reviews


Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Refunds Process	Very Easy
Returns Process	Easy

About Battery Station:

BatteryStation.co.uk is a leading UK online supplier of batteries to business, public sector and consumers. With a wide range of products and fast shipping, BatteryStation.co.uk provides a hassle free service.

Visit Website

Phone:

+44 (0)161 314 3000

Email:

customerservice@batterystation.co.uk

Location:

Unit 13, 4 Tameside Business ParkWindmill LaneDenton
Manchester
M34 3QS

Battery Station 5 star review on 16th February 2024

Christos Nikolis

Battery Station 5 star review on 3rd January 2024

Battery Station 5 star review on 15th December 2023

Battery Station 5 star review on 4th December 2023

Christopher A Holmes

Battery Station 5 star review on 16th October 2023

Battery Station 5 star review on 21st July 2023

Battery Station 5 star review on 19th June 2023

29

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I ordered CR123A batteries. I received AAA batteries. I complained because I had arranged a job for the day after I received the batteries. They sent the correct batteries but they arrived the day after the job was scheduled which I had to cancel because I did not have the right batteries, with much inconvenience to all. Then they asked for a picture of the incorrect batteries, I obliged but only to stifle the odour of disbelief. Then they asked if I would send the batteries back, I said OK. But when I received the pre paid label I found that they expect me to walk around a mile or so to a pick up point and drop it there. There is no public transport to and nowhere to park at the pick up point. They sent the incorrect batteries to the right address, the least they can do if they want them back is arrange for a courier to collect them, not have me schlepping to a pick up point to save them a couple of quid. Alfafado's records at Companies House make interesting reading.............check them out yourself, they are online.”

Posted 2 years ago

“Unable to explain why a note was put through my letter box but the delivery not made. Failed to reply to an email asking why this was”

Posted 2 years ago

Dear Liam, We have had a look through our system but were unable to find any emails under your name or email address. We can see from the tracking that your parcel has been successfully delivered. The day previous to this, the courier was unable to deliver due to no one being present to accept the parcel, which is why they left a calling card. Kind Regards, The BatteryStation.co.uk Customer Service Team.

Posted 2 years ago

“I would not use battery station again. I made a mistake and ordered wrong batteries. Realising straight away I proceeded to rectify but the transaction was final and did not allow for me to change it. With all the boasting about despatch straight away I had to wait over two weeks for them to arrive. They arrived all jumbled up in the bag having fallen out of the flimsy box. Who knows if they will work, I have no cause to use them.”

Posted 2 years ago

Dear Pete, The reason we are unable to change orders is because within minutes they arrive at our stations for packing. Then within 15 - 20 minutes, they have been scanned onto a lay trailer ready to be collected by the courier. We dispatch all of our orders on time, but after dispatch, we are at the mercy of how well the couriers are operating. We apologise for any inconvenience caused and have now reached out to you directly to help regarding the damage. Kind Regards, The BatteryStation.co.uk Customer Service Team.

Posted 2 years ago

“good service, speedy delivery and good prices.”

Posted 2 years ago

“Nearly all the batteries in my last order were dead within days of putting them to use”

Posted 2 years ago

“Sadly I ordered the batteries about 10 days ago, and paid for an over night delivery. Still no sign of the batteries.”

Posted 2 years ago

Dear Customer, We are sorry to hear that you have not received your parcel. We send everything out on time but unfortunately, in this case, it looks like your order has become lost in transit with the courier after it experienced a delay in their system. We have now reached out to you directly to help resolve this. Apologies for any inconvenience caused. Kind Regards, The BatteryStation.co.uk Customer Service Team.

Posted 2 years ago

“Please don't ask for a review when you don't deliver the goods in a reasonable time!!”

Posted 2 years ago

Dear Customer, We are sorry to hear that you have not received your order. We send everything out on time but we are at the mercy of how well the courier networks are operating. We have now reached out to you directly to help resolve this. We have a contact form on our website that can be filled out, and we are happy to help with any enquiries. Kind Regards, The BatteryStation.co.uk Customer Service Team.

Posted 2 years ago

“I am still waiting for my order to arrive. Expect nver to use battery Station again”

Posted 3 years ago

“I paid for next day delivery and never received it so cancelled the order.”

Posted 3 years ago

Dear Customer, Please accept our apologies for this. DPD simply lost your order completely. This is very unusual but does happen from time to time. We are pursuing a claim with them. You advised us that you did not want us to send the order again, so we refunded you immediately for it. Yours sincerely, The BatteryStation.co.uk Customer Service Team.

Posted 3 years ago

“I ordered 4 watch batteries from you, one worked for 1 week and the rest didn’t work at all, very disappointed”

Posted 3 years ago

“Not received my order won’t ever order again”

Posted 3 years ago

Dear Caroline, You ordered on 4th March 2021, and our records and Hermes tracking show that your order was delivered on Saturday 6th March and posted through your letterbox, around 10.40am. Hermes tracking shows a photo of the letterbox, and a GPS map showing the location of the property. Had you not received this, I am puzzled as to why you have waited until 10th April which is over a month later. It is outside the time period that we can investigate with the courier, and they simply refer us to the proof of delivery. We are contacting you directly to provide proof of delivery as we will not putting tracking numbers or photos of your letterbox on this review. However I will conclude here by stating that I do not think your review is fair nor correct and had you contacted us within a timely manner, we could have provided more help on this. Yours sincerely, The BatteryStation.co.uk Customer Service Team.

Posted 3 years ago

“Efficient and quick delivery”

Posted 3 years ago

“I was sent wrong batteries which I callef immediately to inform them but I was told that someone will call me to return the batteries. I waited for 2 days no call then I continued to call again speaking with one lady staff for 4 days at the end she said because I opened one out of 3 that I cannot return and that's their policy. If I did not open how will I know the batteries are not the right ones? I will be the last person to buy batteries or anthing from your place. Am very very angry. Thanks”

Posted 3 years ago

Dear Godwin, I'm sorry you struggled to communicate with us about the issue with your order. We are available by using the online form or by email, and respond to enquiries within a couple of hours during the working day. I can't actually find all your calls on the inbound call logs unfortunately. From reviewing this, no one in our office would have told you that someone would return your call to arrange a return of the items. We work with email, and we would have emailed you the information on how to make a return to us. Information about returns eligibility is included in our returns policy. As batteries are consumable items we cannot accept a return on opened items as we cannot resell them, but we could have accepted a return on the 2 items you did not open. I have asked a member of the team to contact you to advise on a return of the items you have not opened. Yours sincerely, The BatteryStation.co.uk Customer Service Team

Posted 3 years ago

“Will not order from this company ever again and would advise everyone against it. Worst service ever, ordered a pack of watch batteries two weeks ago and still ok have not received anything. I get that things go wrong but customer service is terrible , hence why I wouldn't encourage anyone to use this company. Called last week to follow up on my order but still to no avail. Cap things off the order cannot be tracked with the details they gave me for my order . Never again.. Worst experience ever. No support no communication = terrible customer service/overall experience.”

Posted 3 years ago

Dear Charles, We are very sorry that your order was lost in transit. Although this is rare, it does happen and we are only able to act upon it when we are made aware by our customer. We received your review and acted immediately to refund you. Due to the seriousness of your review, and the claims made therein, I have investigated in detail about you contacting us. We have no tickets nor emails from you at all, and we have no log of your call from our staff. I did also look at the inbounds calls log and could not see the number you used when you ordered although I accept you may have called from a different one. We deal with customer enquiries all day long and all our systems are working perfectly. The reason your order could not be tracked is not due to any fault of our own. You selected a very cheap shipping method which used Royal Mail, and the order can only be tracked when the QR code is scanned at the time of posting. We provide this information in the dispatch email we send you, as well as on the order confirmation page. I reiterate that we are very sorry your order was lost, but had we heard from you, this could have been dealt with very quickly. Yours sincerely, The BatteryStation.co.uk Customer Service Team

Posted 3 years ago

“I recently ordered 5 boxes of AA batteries. On the first delivery attempt, the package was damaged with only 4 boxes inside. I refused delivery. Battery Station then sent a replacement delivery, this was undamaged but there were only 3 boxes inside! I drew this to the attention of Battery Station and supplied photographic evidence. They have totally ignored my complaint, leaving me with 3 boxes, having paid for 5. Very, very poor, I know where I will NOT be shopping in the future.”

Posted 3 years ago

“Do not buy om this place. paid for next day delivery and it came 4 days later. Why do they think you pay all that extra postage money..............for a fast delivery. Spoke to them and basically its tough luck. First purchase and last purchase. What a con.”

Posted 3 years ago

Dear Des, We've been in touch with you already directly about this issue and explained in a lot of detail. You placed your order on a Thursday and it would normally be delivered on the Friday. As we made so explicitly clear on every page on our website, and on a huge notice on our checkout, the couriers have suspended their delivery targets at present due to staffing issues related to Covid. The next working day after the Friday was the Monday which is why it was delivered then. It is not a mater of 'tough luck' - it is a matter of this is completely outside our control at present. We have never sold Next Day delivery as a refundable guarantee, nor do we receive that from our couriers ourselves. Courier networks are prone to failure from time to time, and more so right now due to Covid. I'm sorry you are disappointed, but this could have happened from any supplier that uses DPD. Yours sincerely, The BatteryStation.co.uk Customer Service Team.

Posted 3 years ago

“Out of 2 display packs and 2 cartons of batteries ordered a Jiffy bag arrived containing :- 1 damaged carton of 10 batteries 1 damaged empty carton 2 shattered display packs for 12 batteries with only 2 batteries in each along with 30 loose batteries. Not the best way to impress a new customer”

Posted 3 years ago

Dear David, We are very sorry to hear this. We would never deliberately dispatch items in a damaged or sub-standard condition. Even with the best packaging efforts, sometimes items can become damaged in transit. We have now reached out to you directly to help resolve this. Kind Regards, The BatteryStation.co.uk Customer Service Team.

Posted 3 years ago

“I am still waiting for the batteries to be delivered so cannot write a review at this time John Church”

Posted 3 years ago

Dear John, Unfortunately it looks like Hermes have lost your item as there is no scan on the item entering their facility. As we haven't heard from you prior to this review, I have proceeded to immediately refund your order in full. Please accept our apologies for the inconvenience. Kind Regards, The BatteryStation.co.uk Customer Service Team

Posted 3 years ago

“Not delivered”

Posted 3 years ago

Dear Customer, We have checked the tracking of your order and it is showing that your parcel was delivered on 12th February. We have now contacted you directly to help resolve this. Yours sincerely, The BatteryStation.co.uk Customer Service Team

Posted 3 years ago

“I recently found a picture on the Battery Station website which looked like the battery I needed but I wasn't sure, so I phoned their number to ask for advice. I just got a recorded message saying they could not take orders over the phone. The result was that I ordered the wrong battery.”

Posted 3 years ago

Dear Customer, You are correct in that we are an online company and we do not take non-business orders over the phone. The cost of doing so is too high to allow us to sell products at the discounted prices we do. We do however offer very responsive customer service by email and reply to enquiries within a couple of hours including the weekend. Furthermore, many customers contacting us in that way attach a photo of the battery they are trying to source so we can help identify it. In this case your order was £2.83 delivered which I'm confident is cheaper than buying from the high street. Had you been prepared to contact us by email, we would have of course helped you get the correct product. Yours sincerely, The BatteryStation.co.uk Customer Service Team

Posted 3 years ago

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Battery Station is rated 4.9 based on 41,255 reviews