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Battery Station Reviews

4.9 Rating 41,255 Reviews

98 %

of reviewers recommend Battery Station

Company Reviews

4.9

Based on 41,255 reviews


Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Refunds Process	Very Easy
Returns Process	Easy

About Battery Station:

BatteryStation.co.uk is a leading UK online supplier of batteries to business, public sector and consumers. With a wide range of products and fast shipping, BatteryStation.co.uk provides a hassle free service.

Visit Website

Phone:

+44 (0)161 314 3000

Email:

customerservice@batterystation.co.uk

Location:

Unit 13, 4 Tameside Business ParkWindmill LaneDenton
Manchester
M34 3QS

Battery Station 5 star review on 16th February 2024

Christos Nikolis

Battery Station 5 star review on 3rd January 2024

Battery Station 5 star review on 15th December 2023

Battery Station 5 star review on 4th December 2023

Christopher A Holmes

Battery Station 5 star review on 16th October 2023

Battery Station 5 star review on 21st July 2023

Battery Station 5 star review on 19th June 2023

29

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“My order failed to arrive. It was tracked as being delivered by Hermes in the dark! The delivery evidential photo was a completely black image. The map location shown did not mirror my address either. I complained to Hermes (who have in the past delivered many packages) but got no joy. I also emailed Battery Station but with no response. I am therefore disappointed. The trail has gone cold now. As far as I am concerned the package was "lost in transit". Future orders should be "signed for?".”

Posted 2 years ago

Dear Customer, We are sorry to hear that you have not received your order. We have checked our email system and we are unable to find your previous enquiry regarding this. We have now reached out to you directly to help. Kind Regards, The BatteryStation.co.uk Customer Service Team.

Posted 2 years ago

“ordered pack of 2 batteries for door bell, first battery lasted a week!! Onto second one today dont know how long that will last but working for now!”

Posted 2 years ago

“Terrible return system bought the wrong batteries and I’m stuck with them as no post office will take them back”

Posted 2 years ago

Hi Giuseppe, Our returns system is very flexible. You can easily choose from a range of couriers at different prices, starting from around £1.80 and they take batteries containing lithium. We cannot change the law at Royal Mail, they do not carry lithium and that is outside of our control. So we direct you to use other couriers. You can select a service and even the cheapest options allow you to drop the return at a local corner shop. All this was advised to you in complete detail when we advised about the return. Yours sincerely, The BatteryStation.co.uk Customer Service Team.

Posted 2 years ago

“Initial order placed 27/10/21 and passed to Hermes delivery service. On 29/10/21 received a message from Hermes to say delivery delayed by 24 hours at which point no further contact was made with us. My daughter e-‘mailed 31/10/21 to say no parcel received and was told by Jamie to wait another 24 hours as within 3-5 days delivery window. Still no sign of parcel on 1/11/21 so had to purchase batteries from another source. They eventually arrived 6 days later. Once the problem had been recognised, can’t fault battery station as dispatched another order free of charge but service from Hermes well below standard expected and customer now out of pocket!”

Posted 2 years ago

“Three of the 12 9v batteries supplied arrived damaged and in dangerous condition due to poor packaging.”

Posted 2 years ago

Dear Customer, Please accept our sincere apologies for this. Unfortunately, even with the best packaging efforts, some items can become damaged in transit. We are always happy to help with any issues you may have and can be contacted via email or our online enquiry form. We have now reached out to you directly to help resolve this. Kind Regards, The BatteryStation.co.uk Customer Service Team.

Posted 2 years ago

“Very disappointed. It is over a week since they were ordered and they still have not arrived and this is Prime delivery? Good grief it,s only batteries. Are you out of stock?”

Posted 2 years ago

Dear Customer, I have checked the tracking of your order and it is showing that it was delivered 3 working days after your order was placed. This is within the 3-5 working day timescale of the economy delivery service that you selected. We do not have a delivery option named ‘Prime’. We have reached out to you directly to provide further information on this. Kind Regards, The BatteryStation.co.uk Customer Service Team.

Posted 2 years ago

“very poor communication I was sent the wrong product and you were not interested you told me you would get back to me never did !!!”

Posted 2 years ago

Dear Glenn, We have been in contact with you today, to try and take remedial action, however on speaking to you, we discovered that the items we sent you were the items you ordered. We dispatched the items on time, correctly and you received them on time. When you tried to email us, you explained that there was a typo in your email address, so we didn't receive the enquiry. So we have done everything correctly with this order. We have advised you about returning the unwanted items to us which you are in the process of doing. Yours sincerely, The BatteryStation.co.uk Customer Service Team

Posted 2 years ago

“Batteries did not work. We had to have someone to check the electric gates, when they went to change the batteries in the "fobs" they were "DEAD"”

Posted 2 years ago

“I didn’t receive the batteries, I’m very disappointed I will not recommend Battery Staton.co. Uk”

Posted 2 years ago

Dear Customer, We are sorry to hear that you have not received your order, we are always happy to help with issues like this if you contact us via email or our online form. Whilst we dispatch all of our orders on time, we rely on how well the courier networks operate. We have now reached out to you directly to resolve the issue. Kind Regards, The BatteryStation.co.uk Customer Service Team.

Posted 2 years ago

“Still haven't received my order”

Posted 2 years ago

Dear Customer, We are sorry to hear that you have not received your order, we do dispatch all of our orders on time but we are at the mercy of how well the couriers are operating. We have now contacted you directly to help resolve this. Kind Regards, The BatteryStation.co.uk Customer Service Team.

Posted 2 years ago

“They don’t work!!!”

Posted 2 years ago

“No response to enquiry regarding late delivery of order placed.”

Posted 2 years ago

Hi Tim, We have just checked our customer service ticket system and we don't have any tickets under your name, email address or postcode. I'm sorry the item arrived later than expected. It should have arrived by the 8th Sept on the 3-5 Working Day service but arrived 2 days later on 10th Sept. This was due to an issue at the local Hermes depot which has now been resolved. We're sorry for the inconvenience. Kind Regards, The BatteryStation.co.uk Customer Service Team

Posted 2 years ago

“Received batteries and tested them on my intelligent charger , it show all weren't storing anywhere near their stated maximum , 1 battery was as low as 50mah , certainly wont be buying anything from Battery station again (ive already tried to contact you via your contact portal but had no reply )”

Posted 2 years ago

Dear Dave, This is one of the best quality products we sell. It regularly outperforms other brands. We have contacted you directly to arrange return of these items for a full refund. It is our intention to test them thoroughly as we are very surprised they are faulty given that the rest of the batch is fine, and there are no recalls. Furthermore, we have thoroughly checked our ticket system and we have no ticket in your name, email address nor other details. We look forward to your reply to our direct email. Yours sincerely, The BatteryStation.co.uk Customer Service Team

Posted 2 years ago

“Out of the 10 batteries we were sent 3 of them didn't even last 24hrs. So not good”

Posted 2 years ago

“I ordered C cells and got AA. I sugested they collected the incorrect items and supplied the correct items. They said they would not supply the correct parts because I declined to go through their return process (it was their error!) and refunded me, saying I coukld keep the incorrect parts. As they had declined to supply the correct parts I went to Screwfix who supplied the correct parts in 48hrs at a lower cost.”

Posted 2 years ago

“They use Hermes for standard delivery Hermes have never ever delivered a parcel to the correct address yet for me. So will not use battery station again”

Posted 2 years ago

Dear Derek, We are sorry to hear that you had a bad experience with Hermes. Many of our products cannot be sent with other economy couriers due to the battery's technology, size, and weight. Due to this, we use Hermes as one of our economy delivery options. As advised when you contacted us, both our priority and next-day delivery services are with DPD. Kind Regards, The BatteryStation.co.uk Customer Service Team.

Posted 2 years ago

“i havnt received my order yet”

Posted 2 years ago

Hi Clare, We are sorry to hear that you have not received your order, the tracking is showing your parcel as being delivered so we have reached out to you directly to help resolve this. We are always happy to help with issues like this if you contact us via email or our online form. Kind Regards, The BatteryStation.co.uk Customer Service Team.

Posted 2 years ago

“I did a Google search for online battery suppliers, found your company, and used your search feature to find CR123 batteries. It brought up a selection and I made an order from those choices. It transpired your search facility included other types of battery for some unfathomable reason, and the ones I picked (the same manufacturer and packaging as the correct batteries I'd ordered elsewhere before) were a totally different battery! I now have £30's worth of batteries that are useless to me! Tried to call the number provided. One option doesn't exist anymore, the other rings with no answer at all. I would rather stick two wires in a lemon than place another order with your dodgy set-up.”

Posted 2 years ago

Dear Jon, We’re so sorry to read that you selected the wrong batteries when you ordered. Our search facility will return results based on all the search terms you enter. So if you enter a brand name, it will also produce results for that brand, below the exact matches for the product. This is standard on all e-commerce websites. On the product page itself, the product name, the product description and the product photo clearly show what the product is before you add it to cart. You saw all of this before adding the product to the cart. Furthermore this information is also displayed on the cart page, and on the checkout page prior to placing the order. There are numerous places this information is displayed. Regarding customer service, it is bank holiday weekend. The staff are actually off work enjoying a well deserved bank holiday after having worked very hard recently. The enquiry form works perfectly and had you decided to use it, we would have replied to you by now and advised you how to return the incorrectly ordered items. However, the phone is not answered at the weekend. My colleague will email you directly tomorrow to advise of our returns process. In the mean time we do not suggest you attempt to power anything using wires and a lemon. Yours Sincerely, The BatteryStation.Co.Uk Customer Service Team

Posted 2 years ago

“Did not receive the batteries in the packs advertised. That was one of the reasons why Jnourchased from you. Was extremely disappointed.”

Posted 2 years ago

Dear Rupe, Unfortunately, Duracell has now discontinued the OEM Duracell Ultra line of batteries, and they are no longer available. Therefore, you were sent Duracell Ultra Power retail packs, which is an upgrade to the product ordered. Kind Regards, The BatteryStation.co.uk Customer Service Team.

Posted 2 years ago

“still awaiting for delivery order number 400198833.”

Posted 2 years ago

Dear Kevin, From looking at the tracking, it seems as though your order has become last in transit. We apologise for this, we send everything out on time but unfortunately, we are at the mercy of how well the courier networks operate. We are always happy to help with issues like this if you contact us via email or through our online form. We have now reached out to you directly to help resolve this. Kind Regards, The BatteryStation.co.uk Customer Service Team.

Posted 2 years ago

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Battery Station is rated 4.9 based on 41,255 reviews