Battery Station Reviews

Name: Battery Station
Address: Unit 13, 4 Tameside Business ParkWindmill LaneDenton, Manchester
Rating: 4.86

4.9 Rating 44,670 Reviews

98 %

of reviewers recommend Battery Station

Company Reviews

Metrics

Info

4.9

Based on 44,670 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Refunds Process	Very Easy
Returns Process	Easy

About Battery Station:

BatteryStation.co.uk is a leading UK online supplier of batteries to business, public sector and consumers. With a wide range of products and fast shipping, BatteryStation.co.uk provides a hassle free service.

Visit Website

Phone:

+44 (0)161 314 3000

Email:

customerservice@batterystation.co.uk

Location:

Unit 13, 4 Tameside Business ParkWindmill LaneDenton
Manchester
M34 3QS

Battery Station 5 star review on 12th May 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Chosen worst courier so can’t deliver to contract”

Helpful Report

Posted 2 years ago

Dear Customer, We're sorry that Evri delivered your order 5 working days late, on Christmas Eve. This was due to extreme volumes of consignments put into their network as a result of the huge list of Royal Mail and Parcelforce strikes. Other couriers like Evri picked up the slack from Royal Mail and the late delivery issues with couriers in the UK extended to all couriers who experienced delays. Yours sincerely, The BatteryStation.co.uk Customer Service Team.

Posted 2 years ago

“Unfortunately, the order has not been delivered yet. Please make the necessary arrangements to fulfil this delivery. Best regards.”

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Posted 2 years ago

“No battery no review"it's a long time with out the goods”

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Posted 2 years ago

“I bought an Ansmann Energy 16 plus charger. It lasted 3 days.”

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Posted 2 years ago

Hi Michael, It's a real shame you haven't taken the time to contact us and report this issue, prior to leaving a negative review about the product. We would have offered you full support on this, to a resolution. Please do contact us to discuss this if you want us to help you. You can find our contact information on our contact page here: https://www.batterystation.co.uk/contact/ Yours sincerely, The BatteryStation.co.uk Customer Service Team.

Posted 2 years ago

“Battery s never arrived, probably due to post issues,on the plus side received a refund.”

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Posted 2 years ago

Hi Mark, We've had a lot of issues with couriers this season. The strikes by Royal Mail and Parcelforce have exacerbated an already busy Christmas period. Too much time had passed for delivery so we felt it made more sense to refund you, as the item is likely lost. Kind Regards, The BatteryStation.co.uk Customer Service Team

Posted 2 years ago

“I DIDN'T RECEIVE THE BATTERIES SO CANNOT AWARD ANY STARS”

Helpful Report

Posted 2 years ago

Dear Wendy, Thank your for getting in touch. We are sorry to hear that you have not received your order, due to the Royal Mail strike action they are running behind on deliveries. Given the time that has passed, we have processed you a new order with will be dispatched today with a different currier. Although these are circumstances out of our control, we apologises for any inconvenience caused. Kind Regards, BatteryStation Customer Service Team

Posted 2 years ago

“Ordered 4 batteries and paid £6.95 for next day delivery. They didn’t arrive, I emailed Battery Station. They said they’d been delayed as there is a post strike (they were being delivered by courier not Royal Mail). They said they would not refund any part of the delivery charge as DPD do not refund them! Appalling service. My contract was with Battery Station, not the courier. I will never use them again.”

Helpful Report

Posted 2 years ago

Hi Denise, Parcelforce are also on strike as their members are also represented by the CWU as well as Royal Mail. We do not use DPD and I have read through the reply sent to you, and there is absolutely no mention of DPD at all, so I do not know where you got that from. Your order was delivered 3 working days late, which at the moment is not bad at all. All the other couriers, DPD included are having issues as a result of the knock-on effect of these strikes (which you deny). That is due to them having excess volumes well above their projections, as retailers shift their traffic away from Royal Mail and Parcelforce. I understand your frustration with the late delivery but you clearly have no understanding for a situation that is very obviously outside our control. The staff here are working very long days to make sure that everything is going out on time and going to extraordinary efforts to get items into depots including the use of our own transport. We understand you will not be using us again and we are relieved to hear that, as it is currently impossible to provide you with the service level you require, at this time in the UK. We will concentrate our efforts on ensuring we provide the best service we can as always, to our existing loyal and new customers. Your sincerely, The BatteryStation.co.uk Customer Service Team.

Posted 2 years ago

“No comment on them”

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Posted 2 years ago

“Paid for Batteries that still haven’t arrived after 14 days. Emailed Battery Station twice no reply.”

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Posted 2 years ago

Hi Peter, Due to continuing issues with Royal Mail, we're not detailing resolutions to issues in these negative reviews. We will contact you directly to deal with the issue, which is caused by continuing and damaging industrial action. Kind Regards, The BatteryStation.co.uk Customer Service Team

Posted 2 years ago

“Used previously with good outcome. Recently an order was made, invoiced on 24th November yet no batteries received by 8th Dec. Still waiting.......”

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Posted 2 years ago

Hi Paul, Due to continuing issues with Royal Mail, we're not detailing resolutions to issues in these negative reviews. We will contact you directly to deal with the issue, which is caused by continuing and damaging industrial action. Kind Regards, The BatteryStation.co.uk Customer Service Team

Posted 2 years ago

“Wouldn’t use again batteries don’t last!”

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Posted 2 years ago

“Ordered a battery charger specifically for D cells. Description was inaccurate and incomplete as this charger will only charge two D cells, not 4. The picture shows 4 charging sections I returned this item and not only did I not get the original postage refunded I did not get the return postage refunded. The measure of any company is how it deals with customers when things go wrong. This example shows how to destroy a reputation in one easy step. Not impressed won't use again”

Helpful Report

Posted 2 years ago

Hi Geoff, You should have had your original shipping refunded and the lack of that was due to an error at our end. This has been rectified and we have refunded that now. Regarding returning the item to us, Carol did ask you for your PayPal account information so we could refund that as well. I followed that up with another email earlier asking you - but we have not had a reply. I accept the criticism about the shipping not being refunded but not about the return shipping as we have offered. We also made the description better. The image does show a charger with four channels about the same size as AA batteries so it does not look like 4 D cells will fit, but we have altered the descripton none the less. If you do contact us, we will refund that return shipping. Kind Regards, The BatteryStation.co.uk Customer Service Team

Posted 2 years ago

“The most frustrating site I have ever been on. Just let your customers check out as a guest. I won't use you again.”

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Posted 2 years ago

Hi Graham, That is absolutely correct, you cannot check out as a guest. We trialled this in the past and we have very good reasons for no longer allowing guest checkouts. We have no intention of changing this at all. Kind Regards, The BatteryStation.co.uk Customer Service Team

Posted 2 years ago

“Not Battery Station's fault. Still no delivery I ordered goods 12 days ago and they still haven't arrived. Battery Station did dispatch my order same day but the courier Hermes still hasn't delivered. When I have emailed Battery Station they have replied same day and been as helpful as they can. On my second email they have given me a full refund. So as I say, not their fault but they need to look at using a different courier. Hermes are rubbish.”

Helpful Report

Posted 2 years ago

“you did not deliver my order. you only repaid £6 and not the £8 i paid”

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Posted 2 years ago

Hi John, That is correct. When you ordered, you entered a very faulty address with no street name and number. Royal Mail were unable to deliver your item and it was returned to us. We were not refunded for the shipping. We rely 100% on customers to enter their address correctly. Even though we provided a postcode address look-up tool, you overwrote the street name with faulty incorrect information. This was no faulty of ours whatever. So the refund reflected the goods which were returned to us, but not the shipping charges as they were the loss we incurred due to incorrect entry of your address. Yours sincerely, The BatteryStation.co.uk Customer Service Team.

Posted 2 years ago

“It said on the advertisement rechargeable, after i pay they say is not and not alloud to cancel order scam”

Helpful Report

Posted 2 years ago

Hi Abdul, I'm very sorry to be direct, but this claim is absolute rubbish. You're the one trying the scam! There is no mention whatsoever of 'rechargeable', on the product page or category pages for Energizer Industrial AA LR6 Batteries. Also the description actually says 'These AA cells are single use...'. Furthermore, in the specs table in the product page, next to the entry for Rechargeable Y/N? It says 'No'. We also just checked the packaging on the product and once again, no mention of the word 'rechargeable'. Although not definitive, the price of £2.69 for 10 AA rechargeable batteries from Energizer is a bit far fetched as well don't you think? We have no open ticket from you, and you have not contacted us, and no one told you anything before or after you purchased, only what you read on the web pages. Had you checked the product you ordered, not opened it, and returned it, you could have had a full refund. Your sincerely, The BatteryStation.co.uk Customer Service Team.

Posted 2 years ago

“Placed the order, all accepted and then a notice to say they were refunding my card. No explanation,ie out of stock etc, just cancelled the order. This is most unusual as I have used Battery Station previously without any issues and have previously received good customer service. I hope this is just a one of, but reluctant to as I needed the order for the cat flap!!”

Helpful Report

Posted 2 years ago

Good Afternoon Carl, We have looked into your order, and the order was returned to the sender via Parcel Force, as they attempted to deliver on the 2nd of November with no success, this is the reason why you have been refunded. We are happy for you to place a new order at any time. Apologises for any inconvenience caused. Kind Regards, BatteryStation Customer Service Team

Posted 2 years ago

“Horrendously unreliable courier used! No issues with Battery Station, professional and courteous. Sadly this company who offer great competitive prices for branded goods, are let down by diabolical lazy couriers. Parcel Force attended my property to deliver, 6 days after the order was placed, no notification or prior warning, and thereafter left a poorly scribbled card. I contacted them to arrange a further delivery, the best option being a post office 3 miles away (6 mile walk for me). I was charged further for this privilege only to arrive at the post off to be informed that no delivery had been made. Battery station were great and refunded immediately however I was left without a sizeable order that was required urgently. Until there’s a different courier to Parcel Force, I won’t be back. Sorry”

Helpful Report

Posted 2 years ago

Hi Alan, We spent quite some time on this issue to try and sort the delivery out. Parcelforce will attempt delivery 2 or 3 times before taking the item to the closest Post Office for collection. The alternative would be that it is held at a depot or returned to us, so for most recipients, the Post Office is the most convenient option. We did actually locate the item at the Post Office and request that it was returned to us. We're sorry it did not work out this time. We have generally very good service from Parcelforce. Kind Regards, The BatteryStation.co.uk Customer Service Team.

Posted 2 years ago

“Took my money and didn’t give me what I ordered.”

Helpful Report

Posted 2 years ago

Hi Toby, This is the first we have heard, that you did not receive your order. If you had contacted us, we would have been able to help. We have refunded your order in full. Kind Regards, The BatteryStation.co.uk Customer Service Team.

Posted 2 years ago

“Alas they use Hermes or EVRI who are unable to deliver their products. Until they sort out a decent logistics company they are just yet another internet business disconnected from The customer by Hermes who are without doubt the worst of all the delivery companies. Can’t delete ver to the building when it is open I can’t change delivery address they won’t change delivery address. I think EVRI have attempted to deliver now more than a dozen times in the middle of the night? However no one seems to be able to work this out? Think of the waste of time diesel. Fundamental system error which no one wants to own ….just poor very poor”

Helpful Report

Posted 2 years ago

Dear Angus, Most of our business customers use an appropriate shipping method which we make available for delivery during office hours, such as our Priority 2 Day Delivery and Next Day Delivery. Evri / Hermes is a consumer service and does indeed deliver outside office hours. Timed delivery methods are very expensive. Even Royal Mail and Parcelforce can deliver up to 6pm when your office would be closed. To get delivery before midday which guarantees office hours is around £12. We are sorry you did not get your items on-time. Kind Regards, The BatteryStation.co.uk Customer Service Team.

Posted 2 years ago

Battery Station is rated 4.9 based on 44,670 reviews