Battery Station Reviews

Name: Battery Station
Address: Unit 13, 4 Tameside Business ParkWindmill LaneDenton, Manchester
Rating: 4.86

4.9 Rating 44,702 Reviews

98 %

of reviewers recommend Battery Station

Company Reviews

Metrics

Info

4.9

Based on 44,702 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Refunds Process	Very Easy
Returns Process	Easy

About Battery Station:

BatteryStation.co.uk is a leading UK online supplier of batteries to business, public sector and consumers. With a wide range of products and fast shipping, BatteryStation.co.uk provides a hassle free service.

Visit Website

Phone:

+44 (0)161 314 3000

Email:

customerservice@batterystation.co.uk

Location:

Unit 13, 4 Tameside Business ParkWindmill LaneDenton
Manchester
M34 3QS

Battery Station 5 star review on 12th May 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Having paid for my order on 3 rd of October and now it is 19th I have still not received my order.I have phoned four times without success and when I first joined up which was a nightmare I,m afraid I,m not the happiest of chappies..”

Helpful Report

Posted 4 years ago

“I am being chased to review batteries which have not arrived”

Helpful Report

Posted 4 years ago

Hi Roger, Please accept our apologies as the invitation email is automated. We are aware that the courier has lost your order and we proceeded to refund you in full a few days ago because of this. Sorry for the inconvenience. Kind Regards, The BatteryStation.co.uk Customer Service Team

Posted 4 years ago

“first time i placed a order with Battery Station was told there was a delay with the courier delivery, still nothing . so contacted Battery station to be in formed that the parcell was presumed lost and they did not now have my order in stock so will give me a refundm it would have been nice for Batttery station to have told me this rather than have to chase them up and wait 3 weeks for some batteries that i ended up going top a shop to get in the end.”

Helpful Report

Posted 4 years ago

Dear Carl, Please accept our apologies for the inconvenience. We do have some software which is supposed to track deliveries by using the couriers' tracking website, but it is unreliable. We therefore reply on customers informing us that orders have not been received. As soon as you informed us, we took the next steps which was a refund. Had you let us know earlier, we would have taken remedial action immediately. Yours sincerely, The BatteryStation.co.uk Customer Service Team

Posted 4 years ago

“Was sent different batteries to those ordered, initially supportive when I called in as a known issue nationally. However subsequent emails trying to return these products were rude and un-apologetic for the error and lack of correcting this. This issue is still on-going. Having used them for a while this is a big shame as has made us move away from using Battery station ever again!”

Helpful Report

Posted 4 years ago

Hi Graham, I've just read through all the correspondence with you and I haven't found anything which would be considered rude and un-apologetic. We explained more than once that the product you were demanding was no longer produced by Duracell. We also explained in the first reply to you that we are happy to take a return on these, and pay to collect them from you. We explained that we understand the issue with the syringe drivers and that is it known throughout the NHS, and we offered alternative products. I am going to contact you to discuss this in more detail. Kind Regards, The BatteryStation.co.uk Customer Service Team

Posted 4 years ago

“Never received my order and thry dont respond to my query”

Helpful Report

Posted 4 years ago

Hi Jayne, You ordered on 17th August 2020 and we picked and packed your order that day. It was collected by Hermes at 4pm the same day. The shipping method you selected was 3-5 Working Days so it could have been delivered up to the 24th and still be on time. You already emailed us before the last delivery date so we replied to you and informed you of when it could be delivered up to, and asked you to contact us if you had not received it by then. We did not hear from you at all after this until we've read your review today. I can see from tracking the order it has not been delivered. As we were not given a chance to send out a replacement, I have therefore refunded your order in full. All our couriers, Hermes included provide a good service but on occasion an item can go missing like in this case. Please accept our apologies for this. Kind Regards, The BatteryStation.co.uk Customer Service Team

Posted 4 years ago

“Ordered up 2 packs of 24 Varta batteries. As well as the quality, the reason I chose these batteries was specifically down to the size and shape of packs which are compact for storage. Very disappointed when 6 packs of 8 arrived on promotional but 4 get 4 free cards which are much more bulky for storage. The 24 pack was shown as being in stock when I placed my order. This is the second time this has happened. Will not be using Battery Station again”

Helpful Report

Posted 4 years ago

Dear Kenneth, We cannot always get the 24 tubs in stock and therefore have a notice on the page stating that we sometimes need to send individual packs. The exact amount of batteries is exactly the same. We are more than happy to accept a return on your order for a full refund and we've contacted you with return instructions accordingly. Yours sincerely, The BatteryStation.co.uk Customer Service Team.

Posted 4 years ago

“purchased online on 14th august. never received the product. the company refunded me without even investigating where my parcel was. i would never use this company again.”

Helpful Report

Posted 4 years ago

Dear Customer, When you ordered, you selected the economy shipping, and for your order, being small and not containing lithium, it went on Royal Mail 48. We tried to track your order on Royal Mail which is only trackable on delivery. There was no tracking available meaning the item had yet to be delivered and was very late. We concluded that Royal Mail had lost your order. We then refunded you in full immediately and informed you. Had you selected one of our Next Day or Priority methods, tracking would have been available throughout the process. Royal Mal 48 does not offer tracking through their network and this is reflected in the fact your shipping cost you £1.25. There is no option to search for and find your order through the Royal Mail network. I'm sorry you were unhappy with the outcome of this purchase but we did act swiftly to refund you upon discovering the item had not been delivered. We informed you you were free at any time to place a new order and select a different shipping type if required. Yours sincerely, The BatteryStation.co.uk Customer Service Team.

Posted 4 years ago

“Ordered 2 packs of lithium batteries on the 02/08 and still waiting for them on the 16/08.”

Helpful Report

Posted 4 years ago

Hi John, Royal Mail delivered your package on 7th August 2020 from their Malvern delivery office. They scanned a barcode on the item as they posted it. The GPS does match your address. Please can you check with family members that you don't have this somewhere as it's very rare for a Royal Mail delivery which is posted to disappear and most do turn up. Kind Regards, The BatteryStation.co.uk Customer Service Team

Posted 4 years ago

“Disappointing courier service that failed to deliver on three consecutive days. Was fully refunded but then charged again once it was finally delivered. I was happy to pay but felt the courier charge should have been dropped. Won’t be using again.”

Helpful Report

Posted 4 years ago

Hi James, We're sorry you were not happy with the service from the courier. Your order however was delivered within the timescale of the shipping method you selected which was 3-5 Working Days. It was delivered on the 4th working day. You placed your order late on the Friday after we had closed, and it was delivered on the following Thursday having been collected on the Monday. We did everything we were contracted to do here perfectly. Kind Regards, The BatteryStation.co.uk Customer Service Team

Posted 4 years ago

“I haven't received my order which was despatched 2 weeks ago.”

Helpful Report

Posted 5 years ago

Hi Tracy, I'm really sorry to hear this. We are looking into this now and we're contacting your directly to resolve it, as this is the first you have advised us. Kind Regards, The BatteryStation.co.uk Customer Service Team

Posted 5 years ago

“Not sure about quality or originality of the button 317 battery. This was brought to replace the battery in my wife’s watch. Replaced with the battery supplied, but watch still doesn’t work. Not sure if this is because of the battery or that the watch is faulty, until an alternative battery is sourced. Delivery was exceptional more or less next day. If it proves to be the fault of the watch I will amend my review.”

Helpful Report

Posted 5 years ago

Hi John, We can assure you that these watch batteries are indeed original and manufactured by Energizer. I'm concerned about your claim otherwise. We have had no other complaints about batteries from this batch at all, and there are no recalls. My feeling would be that the watch is potentially faulty and this is something we regularly encounter. Kind Regards, The BatteryStation.co.uk Customer Service Team

Posted 5 years ago

“Nearly a fortnight and still my consignment has not been received if it is not here tomorrow I shall demand my money back, I know you use Hermes but this poor service even by their standards”

Helpful Report

Posted 5 years ago

Hi Anthony, We have looked into this and the issue is that you have provided an address which is not on the official Royal Mail Postcode Address Finder. So the couriers have no way of looking up your address. They are going to attempt to deliver it again today, but it is likely it will be returned. Upon its receipt, we will refund you in full. Kind Regards, The BatteryStation.co.uk Customer Service Team.

Posted 5 years ago

“I have still not received my purchase after two weeks”

Helpful Report

Posted 5 years ago

Hi Don, You emailed us about this issue and we took urgent action as per your request and refunded you in full. This was a few days ago. We're considering your order lost so it won't be delivered to you. Sorry for the inconvenience on this. Kind Regards, The BatteryStation.co.uk Customer Service Team.

Posted 5 years ago

“Ordered 2 of the Xtar 18650 3.6V/3.7V LED Flashlight 2600mAh Rechargeable Batteries. One of the outer shell seals was completely torn and peeled down making the battery completely unusable. It Burnst my hand. Extremely angry. Costs too much to return. Would definitely NOT recommend. Sold me faulty product.”

Helpful Report

Posted 5 years ago

Dear Customer, We're very concerned to read this review. We have look through our customer service tickets, emails and calls against your details, and you haven't contacted us about this at all. This is the first learned about it. We would not have asked you to pay for the return of a faulty product like that and we would have refunded it, or replaced it. I understand your anger but we cannot deal with a problem that we do not know about. We will refund your order in full. Yours sincerely, The BatteryStation.co.uk Customer Service Team.

Posted 5 years ago

“14 days and I have not yet received my order”

Helpful Report

Posted 5 years ago

Hi George, Please accept our apologies for this delay. Hermes attempted to install new scanners at one of their Manchester depots on 1st June. The installation failed badly resulting in a number of backlogged parcels. We were told that most of them were being delivered but a few were very late. I can see from the tracking that your order should be delivered today. We're very sorry for this delay. Kind Regards, The BatteryStation.co.uk Customer Service Team.

Posted 5 years ago

“Took well over the time to delivery 2 small battery”

Helpful Report

Posted 5 years ago

Hi Baljeet, I just had a look at your order and I can see we picked it and packed it on the 1st of June and it was collected by Hermes that day. Hermes did have issue with some scanners which have caused delays. I can see it was delivered 4 days late. Unfortunately we can't do anything about that as Hermes along with many other courier currently have their targets suspended. Sorry for the inconvenience. Kind Regards, The BatteryStation.co.uk Customer Service Team.

Posted 5 years ago

“placed my order on 22/05/2020, stillhave not received it, not very happy”

Helpful Report

Posted 5 years ago

Hi William, This is the first we have heard of this and we haven't had an opportunity to rectify this for you. Due to how late on this is, I have refunded your order in full. Please accept our apologies for the inconvenience. Had we been contacted we would have dealt with this over a week ago. Kind Regards, The BatteryStation.co.uk Customer Service Team

Posted 5 years ago

“Still waiting for Hermes to deliver since 20th May”

Helpful Report

Posted 5 years ago

Hi Don, We replied to your email on this advising what has happened. Unfortunately it seems that Hermes have lost your order. Please accept our full apologies for this. We have refunded your order in full. Kind Regards, The BatteryStation.co.uk Customer Service Team

Posted 5 years ago

“Poor ordered specific battery with ref number voltage etc they simply sent a box of 10 AAA batteries I could get from Asda”

Helpful Report

Posted 5 years ago

Hi Nik, Well we sent you exactly what you ordered so I'm quite confused as to the negative review. I have also checked and no, you can't buy this product in Asda at all. You ordered a box of 10 Procell AAA batteries which are 1.5V - and that is what we sent. You are more than welcome to return them for a full refund. Kind Regards, The BatteryStation.co.uk Customer Service Team.

Posted 5 years ago

“Very pleased with this service everything as expressed.”

Helpful Report

Posted 5 years ago

Battery Station is rated 4.9 based on 44,702 reviews