Bass Bags Reviews

Name: Bass Bags
Address: The Old Brewery, Duffield Road, Little Eaton, Derby
Rating: 4.84

4.8 Rating 1,520 Reviews

97 %

of reviewers recommend Bass Bags

4.8

Based on 1,520 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About Bass Bags:

Musical instrument sales, hire, repair and accessories.

Visit Website

Phone:

01332 840 391

Email:

support@bassbags.co.uk

Location:

The Old Brewery, Duffield Road, Little Eaton
Derby
DE21 5DS

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Bass Bags 5 star review on 18th April 2024

Claire Marvell

Bass Bags 5 star review on 1st March 2024

Claire Marvell

Bass Bags 5 star review on 6th February 2023

William O'Meara

Bass Bags 5 star review on 25th October 2022

Will Thomas

Bass Bags 5 star review on 3rd June 2022

Legrady Matyas

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Excellent service. Immediate response, nice personal contact, good product. Couldn’t recommend more.”

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Posted 5 years ago

“Good fast service.”

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Posted 5 years ago

“Bass bag in the bag 👍”

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Posted 5 years ago

“Excellent service and a high quality product. The bag was bought for my daughter's bass - she plays in venues across Scotland, and the bag is ideal for the job of getting there and back, with a reasonable degree of protection and ease of handling.”

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Posted 5 years ago

“Brilliant Service as always.”

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Posted 5 years ago

“I have been double charged for the last month, have called, no one answers, have emailed twice or three times, no one replied. When I stopped renting, I have been charged for renting as well as for Bass Bags picking up the cello, 35 pounds and also 45 pounds, once charge after another. VERY UNPROFESSIONAL for Bass Bags to not even reply, let alone process the refund!! what is going on? perhaps an awful review will help wake you up??? come on! This is something that needs your attention sooner than later. It does hurt your business, treating your customers badly like this!!”

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Posted 5 years ago

“Excellent service. Due to an error code on the website I phoned and spoke to a very helpful representative. They reassured me that my payment had been taken and the cello case was on it's way. Good communication about delivery. I am delighted with the actual product too ☺️”

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Posted 5 years ago

“Great service will deal with them again top site”

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Posted 5 years ago

“I love this bass bag; it looks stylish and is well made and it fits nice and snug.”

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Posted 5 years ago

“I took delivery of my Westbury double bass a few weeks ago and I am over the moon with it. Choice was limited in my locale and I was a bit concerned about making such a purchase online however, after a phone conversation with David Morgan it was obvious to me that I was dealing with a trustworthy source and someone who obviously knew what he was talking about....if that isn’t enough, David also took time out to deliver the bass to my address in Glasgow in person.....now that is good old fashioned 5 star service....need I say any more..”

Bass Bags 5 star review on 25th November 2019

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Posted 5 years ago

“Excellent product; first class service.”

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Posted 5 years ago

“The product was described as black. Which is why I purchased it. However it is a maroon and black colour and I am trying to return it. When I phone your company I can only leave a message although I am advised to press star for an operator. However I indersyand that o M being sent a returns label and hoefully this will enable a free post return. I am still waiting and my last e Ail has not been answered”

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Posted 5 years ago

Hi Gladys, I gather you've been in correspondence with my colleague via email. I'm sorry we've not been replying to you immediately. We are very busy and have been working day and night to move our stock to protect it from the flooding risk. I have spoken to someone at your telephone number today and offered a solution. Regards, David Morgan.

Posted 5 years ago

“Good price, easy ordering, fast delivery, product exactly as ordered. Can't truthfully comment on the quality as I've not yet used the strings, but they're clearly brand new and exactly what I wanted, so I'm sure they'll be perfect!”

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Posted 5 years ago

“Great price, quality goods and fast service. Thank you.”

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Posted 5 years ago

“Excellent service, product, delivery and price.,”

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Posted 5 years ago

“Great service and obtained my purchase quickly. In the past, I also found the go-to staff helpful and gave good advice regarding something I was interested in. Sadly this sort of communicative service is not so common in the UK nowadays, so please keep this up. Thanks”

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Posted 5 years ago

“Great service from Bass Bags who delivered a lovely, new violin case to London with everything I need: a box for the rosin etc and comfortable shoulder straps. Thanks!”

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Posted 5 years ago

“Brilliant helpful service”

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Posted 5 years ago

“Excellent service with prompt delivery. I love the case having struggled with a heavy one for years. Having wheels makes a huge difference. I wish I’d bought one earlier.”

Bass Bags 5 star review on 7th November 2019

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Posted 5 years ago

“My bassoon gig bag was recommended to me by another bassoonist. I previously had a much larger and bulkier bag but the Bass Bag is so much more compact and easier to carry. Thank you for dispatching my order so quickly - great service!”

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Posted 5 years ago

Bass Bags is rated 4.8 based on 1,520 reviews