Barnitts Reviews

Name: Barnitts
Address: 24/26 Colliergate, York
Rating: 4.81

4.8 Rating 6,359 Reviews

100 %

of reviewers recommend Barnitts

Company Reviews

Metrics

Info

4.8

Based on 6,359 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Email, Telephone
Queries Resolved In	Under An Hour

Visit Website

Phone:

01904 629429

Email:

websales@barnitts.co.uk

Location:

24/26 Colliergate
York
YO1 8BW.

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“Very good price for item and really quick delivery. Very pleased with it.”

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Posted 7 years ago

“i love barnitts but can't always get in. i found my two items by chance and don't think i would have seen them in the shop walking round casually. my only gripe would be not seeing who was delivering items or when.”

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Posted 7 years ago

“Excellent garden swing!”

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Posted 7 years ago

“First class service and prompt delivery The wife was chuffed to bits”

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Posted 7 years ago

“Nobody ever picks up the phone on their internet sales line - really bad - left 4 messages. So if you needto discuss a query with your order, you cant ever get to speak to someone. Don't use their interent sales service.”

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Posted 7 years ago

Unfortunately we did not receive any messages on our phone line. We are sorry to hear you could not get through to us. We aim to respond to any messages or emails as quickly as possible. Our records show that you have emailed us and we responded, we hope that any queries you had have now been resolved. If not please call us on 01904 629429 or email websales@barnitts.co.uk and we will be happy to help.

Posted 7 years ago

“I ordered a granite parasol base, unfortunately the 1st one was not well manufactured. Parts did not fit properly and the granite edges were rough. However, Barnitts responded very quickly and sent a replacement which was fine. So full marks for Customer service/support and for the product. It is really strong and the weight ensures that even large parasols (3x2m) are well supported.”

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Posted 7 years ago

“Very happy with the products (patio table and chairs and garden coffee table). Goods were sent direct from two different suppliers. Delivery was prompt and I was notified when they were dispatched but I would have liked tracking information automatically (Barnitts did provide this for one of the items after I requested it).”

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Posted 7 years ago

“I love the shop in York and have bought various items all good quality This is the first time I have ordered online and found the whole process seamless I had a query when my items arrived and they answered it very quickly and to my satisfaction I will definitely use online ordering again - great service great products”

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Posted 7 years ago

“Received Dualit kettle 1 litre stainless steel and white. Arrived within a couple of days, very pleased with it, just right as there are only 2 of us so plenty big enough.”

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Posted 7 years ago

“Well packed and great value, well done.”

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Posted 7 years ago

“Very pleased with new bench. Kept up to date with all delivery details.Bench was securely wrapped and deliveryman was excellent-very polite and helpful.”

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Posted 7 years ago

“Easy to order and very quick and efficient service.Brilliant .”

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Posted 7 years ago

“Excellent service”

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Posted 7 years ago

“Goods were damaged but sent out anyway”

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Posted 7 years ago

Dear Mr Page, We are sorry to hear that your item was damaged upon receipt. The item you ordered was sent out via a third party courier and unfortunately damages can occur in transit. However the item wouldn’t of been dispatched if the item was known to be damaged/faulty. Please get in contact with us and we will try to resolve this for you, unfortunately as you did not contact us as soon as you discovered that the item was faulty there may not be anything we can do now, but if you contact us we will see how we can help. You can either call us on 01904 629429 or email websales@barnitts.co.uk

Posted 7 years ago

“there was an issue with the order with green and yellow pegs becoming blue and pink but resolved very quickly and efficiently.”

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Posted 7 years ago

“This review is only about the delivery aspect: the delivery man refused to deliver my 1.8 m long and heavy wood picnic table into my backyard (which can be accessed through a dedicate lane at the back of the property connecting with the street where the delivery truck can be parked). As a result I had to deal with the table which was fully packaged into a wooden pallet (also heavy as hell) delivered at the front of the house. So...why the pallet ? I did not buy a pallet, just a table..Why the inflexibility ? A picnic table goes obviously to the garden, not to the leaving room...Pretty disappointed.. Daniel.”

Helpful Report

Posted 7 years ago

Dear Daniel, We are sorry to hear about your experience. Some of our garden furniture is delivered via a third party courier who offer a kerbside delivery only. We apologise that we failed to represent this on our site. We are currently working on updating our website to show this. We apologise for any inconvenience caused.

Posted 7 years ago

“Barnitts, delivered the goods as specified on time and in good condition”

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Posted 7 years ago

“Great service,very fast delivery.”

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Posted 7 years ago

“Excellent service from Barnitts. Emails kept me fully updated on progress of order and delivery instructions. Telephone calls from customer services arranging delivery were polite, informative and comprehensive - thank you Samantha! Delighted with my purchase and would highly recommend this company.”

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Posted 7 years ago

“We were very impressed with the packaging and delivery. Our garden ornament arrived safely and promptly within a 1 hour timeslot. Thank you.”

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Posted 7 years ago

Barnitts is rated 4.8 based on 6,359 reviews